Martin R. Koenig, M.A, PMP, B.A., CSSC, SMAC, A.S.E.E.T
Denver, CO Area Phone: 303-***-**** Email: email@example.com
WHY I’M A GOOD FIT
Led large, complex programs and global/national strategic initiatives, infrastructure and application replacements, and software development.
Led high visibility technical changes across functional business and technology areas
Expert level experience in project/program/portfolio management at Director levels
A thought leader who has developed Quote to Cash and Billing processes, built and ran PMOs, accomplished in senior level program management for complex, multi-year program budgets, hundreds of multiple, integrated work tracks
Managed up to 34 project managers, consultants and cross-functional, indirect teams up to 1,000, and managed budgets and revenues up to $200M
Voted “Best Coach and Mentor” by my teams
Both strategic big picture and tactical “get it done” attitude, and technical, too
Executive presence and communication style, visionary and entrepreneurial leader who interfaces with CTOs, CIOs, SVPs, VPs, Directors, Program Managers, Engineers, etc.
Performed strategic and business planning and policy creation, framework design and business operational planning and design
Extensive process and performance improvement experience
Heavy development and usage of metrics and analysis for improvement
CERTIFICATIONS AND CREDENTIALS SUMMARY
PMP® Project Management Professional Certified with PMBOK experience
SMACTM – Scrum Master Accredited Certification
CSSCTM – Certified Six Sigma Champion
Bachelors and Masters Degrees in management plus nearly two engineering degrees
Experienced in all aspects of technology, Managed Service Providers, MSP, Data Center Operations, Compute Solutions, Fiber Networks, Wireless, Metropolitan Networks, Global Telecommunications, ILEC/CLEC for phone and data, Cable MSO, Software and Application development, full lifecycle release management, Cloud technologies, VMWare, Capacity Management, Data Center Migrations, Network consolidations, ISP / OSP, Cisco UC, Carrier infrastructures, Webex, Skype, satellite, cable, Voice over IP, Video over IP, software development, online services, engineering, SAN, Virtual Disk, Storage, ITIL and ITSM, network architecture, enterprise software telecommunications systems, B2B technology, PBX and integration, IP voice, UNIX, Windows, network infrastructure, data infrastructure, voice systems, call centers, VOIP, disaster recovery, security, databases, server farms, data centers, internet, payment, social media, large dataset analytics, full lifecycle software deployments, mobile, Web Services, SaaS, IaaS, PaaS.
Extensive proficiency in finance, marketing, sales, operations, supply chain, MS Office 365 & 2016, Excel, SharePoint, Outlook, Quote to Cash, Billing & Rev Req, Skype, OneDrive, Skype Voice, Working knowledge of Azure and AWS cloud services, Word, PowerPoint, MS Project, Planview, SmartSheet, Troux, OpenProj, Gantter, Visio, SharePoint, Clarity/Niku PPM RPM, various CRM, ERP deployments, various productivity tools. Certified Project Management Professional PMP / PMI Certified, Agile/ Iterative/ Scrum experience, Six Sigma, Kepner-Tregoe, and TQM experience.
EDUCATION AND PROFESSIONAL DEVELOPMENT
Master of Arts Degree in Management
Antioch University Midwest, Yellow Springs, OH
Bachelor of Arts Degree in Management
Antioch University Midwest, Yellow Springs, OH
Nearly a Bachelor of Science in Electronic Engineering
Wright State University, Dayton, OH (a few credits short)
Associate of Science Degree in Electronic Engineering Technology
Bryant & Stratton College, Cleveland, OH
PMP® Certified – Active PMI Certified Project Management Professional #184510
Actively pursuing PMI PgMP Program Management Professional Certification
Scrum Master Accredited Certification (SMACTM) - Active Cert #139**********
Certified Six Sigma Champion (CSSC™) – Active Certification #627***********
Course: Harvard Negotiation Project
Principled Negotiation workshop from the Harvard Law School curriculum
Course: Integrity Selling for the 21st Century
8 week immersive, experiential course
The Dale Carnegie Course - Graduate
Director level Sr. Program Manager for Infrastructure Network and Security Service Delivery, Marriott/Starwood Hotels, Bethesda, MD (Contractor commuting from Denver) 4/2017 – 11/2017
Program leader on the $9B Marriott/Starwood M&A merger acquisition
Leveraged the Marriott SDLC to lead 22 project managers on global initiatives at 3,500 Marriott properties and 1,500 Starwood properties.
Focused on infrastructure, network and security consolidation, interim state data system and data center migrations, applications and database bridging, cloud connectivity, and security operations.
Major programs include the Top 10 Loyalty and Enhanced Reservations System.
$250M program management portfolio of 86 projects and a dozen senior project managers across a dozen business units driving the Starwood Technology Integration.
Service Delivery Executive and Sr. Program Manager, Cisco Systems, Inc., Centennial, CO (Contractor) 10/2016 – 2/2017
Led service delivery transition plan development for a $100M, SOW-based four-year Advanced Services program with Catholic Health Initiatives – 20 PMs and hundreds of resources.
Developed increased program management rigor including the overall program plan, transition plan, pilot plan.
Performed financial forecasting and financial analysis for my program.
Projects included managed services provider (MSP) transition for cloud-based network monitoring and management, security management, and network compliance management.
Senior Program Manager, Kaiser Permanente, Greenwood Village, CO (Contractor) 8/2014 – 8/2016
Drove cost savings and avoidance of $16.5M in two programs, performed financial forecasting and financial analysis for my program.
Directed the end-to-end process of requirements definition, development, test and deployment of infrastructure and software that requires coordination across multiple teams.
Led the Data Center Production Migration program to move, migrate or decommission production and member/care delivery affecting servers, appliances, networks, and alliance systems.
Consolidated LAN networks with 5,000 impacted systems, switches and routers from the legacy production networks over to the development LAN, oversaw the complete pre-change planning, change night cutovers, and post-change validation and communication.
Senior Project Manager, First Data, Business Transformation Office, Greenwood Village, CO 06/2012 – 03/2014
Led a global financial industry EPMO Forum that enhanced project management capability towards a global PM methodology, worked with 30 disparate, cross-functional First Data PMO groups around the globe.
Leadership role in the Entrepreneurial Project Manager 2013 Strategic Objective. Bravo Award.
Leveraged technical skills in this complex, enterprise ITIL CMDB program, my projects include IT Hardware Asset Management, ITSM, Configuration Management, Change Management, Service Catalog, Problem Management, Incident Management, Software Asset Management, Software Compliance Management and IT Process Automation (IT PAM) projects, CA Service Desk 12.7 Upgrade, CA SiteMinder/EEM/Apache for single sign-on and load balancing.
Leadership role in the BTO PPM Service Catalog, taking our shared project management
Management Consulting Delivery Director, CxO To Go, Denver, CO 2/2009 – 06/2012
Developed packaged, productized service catalog offerings, services guides, and sales and marketing collateral and go-to-market strategies.
Executive coach and advisor produced ROI helping CEOs and executives do more, faster and better. One result was a small biz had flat sales growth, and with my help, grew 40% per month with process improvement.
Performed financial forecasting and financial analysis for my company and other companies.
Performed in senior executive roles for small businesses working on improved operations, project/program/portfolio management, marketing, strategy, sales, and finance.
Management Consultant Partner, Business-to-Business CIO Services, Denver, CO 11/2005 – 1/2009
Managed governance initiatives for client customers in IT, training, and PMO Development.
Performed training to clients on project management, finance, marketing, strategy, operations.
Provided interim CIO, COO and CFO services to small companies.
Created financial models, budgets, cash flow scenarios for companies and projects.
Sr. Program Manager Dish Networks, Centennial, CO 3/2007 – 10/2007
Successfully launched a record setting new show (boxing) on the web. Used an agile user experience process, design and implementation of a record number of transactions per second - people buying tickets to the boxing match on the web site and linked IVR system.
Manage highly complex new technical service engineering programs to meet broad service/product objectives in video and on-demand programming
Successfully launched a telecommunications product.
Engaged in continuous improvement of the Enterprise EPMO, on the Steering Committee.
Technical program management of new IP video, web services, viewer tracking technologies.
Interfaced and managed resources and projects from 15 departments and several with our partner, cross-organizational management success.
Sr. Project Manager, Travelport, Centennial, CO 6/2006 – 10/2006 (contractor)
6 Business Units, $5M budgets, offshore developers, vendor management, EPMO.
Managed a high profile, online API and Web Services full lifecycle development project. The application used enterprise-wide and by 34,000 end user clients over a private IP network. Technologies included XML, LDAP, SAL, SOA
Successfully used Niku/Clarity to manage resources, scheduling, using Galileo’s PMI-based, SOX – compliant, PDLC methodology and tools.
Developed Statements of Work, managed the purchase order, vendor invoice payment tracking and managed Indian offshore developers, managed project staffing and resourcing, off-shore and internal.
Sr. Program Manager, AT&T Inc. San Ramon, CA2/2004 – 12/2005
Led a $200M officer-mandated program, build and operating the project PMO (Network-Based Call Center Solution) using SBC’s full lifecycle SDLC
Led cross functional change management initiative for conversion of internal document management system for the global EPMO.
Led initiative to increase division to CMMi Level 2.
Leveraged skills in services management, change management, risk management, best practices, communications, quality, budgeting and forecasting, resource management, executive reporting, change control governance and integration.
Business Advisor, for two startup firms, Dallas, TX 2/2003 – 1/2004
HandStar, Inc. – CFO and member, board of directors. As one of five business advisors, advised this health care IT software development company on new web-based and hand-held product strategies, product and services development, and marketing strategies for the practitioner and provider target markets.
Grooming Palace – In a business advisor/CFO role, wrote the business plan, marketing plan, startup and operating budget for this dog grooming startup business.
Executive Program Director & PMO Director, Spectrum K12, Dallas, TX 3/2002 – 2/2003
Managed 50 FTEs and contractors. Managed a $16M P&L. Performed budget forecasting with the CFO and CEO.
Built program PMOs for multi-year, multi-million dollar, multi-location software design and implementation projects. Customers included major public school districts: Dallas ISD, Ft. Worth ISD, San Diego City Schools and Oklahoma City Schools.
Led the building and sustained management of the corporate Enterprise Project Management Office (PMO) creating and deploying methodologies and tools, performed capacity planning, governance and portfolio management. Used change management and leadership skills for a successful EPMO operation and portfolio management.
As Project Executive Sponsor, achieved the top performing projects out of all Spectrum clients.
Attracted and retained 50 high performers, including program managers. Mentored, coached, inspired developed them.
Sr. Program Manager, StorageTek/Oracle, Dallas TX 06/2001-02/2002
Hands-on leader of the largest, most complex, high visibility, highest risk and political client projects in the region. Collaborated across multiple company departments, successfully bringing projects in on time, within budget and scope with high client satisfaction ratings.
Single-handedly leveraged client executive relationships resulting in meeting high visibility deliverables dates.
Project managed the St. Joseph hospital rolling data center move. Included managing virtual and physical blade racks/servers, power, cabling, tape robots and backup systems, telecom/PBX, application migrations, IP addressing, LAN and WAN networking.
Project managed the data center and DR site move for a marketing firm.
VP Professional Services and Project Management, Line Networks Dallas 8/2000 – 5/2001
Built and directed the consulting services and project management function. Led clients and internal consultants, developed and implemented standard CRM tools, methodologies and practices in operations / practice management.
Managed a $4M budget, recruited, hired and managed 29 resources.
Managed field service delivery operations.
Developed client services offerings, standard methodologies and tools for the sales, product management, customer service, design, activation, network operations center and project management functions.
Analyzed the production workflow and order fulfillment process. Led changes resulted in improved workflow throughput and production output by 50%, increased revenue.
Senior Program Director Professional Services, AT&T GIS Consulting Dallas, TX 7/1993 to 5/2000
Led the planning and implementation of a $150M professional services project, hiring and deploying 1,000 people in 30 days to nine regions.
Turned around a high turnover, dysfunctional professional services team from 25% turnover achieving 0% turnover in just three weeks.
3 years’ development, and $400M national revenue in first year of operation. $1.2B globally the next year.
Led the development, product, pricing, positioning & placement of over 100 networking and telecommunications product/service offerings. Built relationships across organizations to market them successfully.
As Practice leader, grew a client-facing technology consulting business from $30M to $150M in two years. Significant RFP/RFI and SOW negotiation work.
Led the team that developed the National Practice Operational Plan for new organization and then led the execution, deployment and change management of the 1,200-person business.
Managed the P&L, minimizing “free-sale” work to focus on revenue generation.