Customer Support Office Executive

CURRICULUM VITAE

Moon Moon Gupta

**/*/* ****** ****, Kolkata- 700014

Mobile : 629*******

E mail ID : *****************@*****.***

To be successful in achieving a leadership position in the corporate world and to be able to successfully utilize all my skills thereby contributing to both personal and organizational growth

SYNOPSIS

Front Office (5 years) experience with a total of other 9 years of Tele Marketing and Customer Service and additional Office Assistant Experience

ACADEMIC QUALIFICATION

NAME OF EXAMINATION

NAME OF THE BOARD/UNIVERSITY

NAME OF THE INSTITUTION

YEAR OF PASSING

ICSE (Class 10)

Delhi Board

Pratt Memorial School, Kolkata

1996

ISC (Class 12)

Delhi Board

Pratt Memorial School, Kolkata

1998

Graduation (B.A.)

Calcutta University

Gokhale Girls College, Kolkata

2002

PGDHRM (Post Graduate Diploma in Human Resources Management) MBA

Delhi Board

IGNOU (Indira Gandhi National Open University)

2012

PROFESSIONAL QUALIFICATION

Completed Certificate in Computer Application from Bresee Informatics and Computer Centre, Kolkata

COMPUTER PROFICIENCY

Proficiency - MS Office, MS Excel, Powerpoint, MS Word, E-mail drafting and have all other basic Computers Applications Knowledge

Tools - Windows 7 and Windows 10 and Microsoft Office

KEY SKILLS :

Front Office works and Management, Tele calling and Leads Generation, Tele Marketing, Providing Specialized Customer Support and Service

WORK EXPERIENCES:

Organisation: Prabhuji Online

Designation : Customer Support Executive

Since : Oct 2019 to Nov 2019

Job Description :

Providing Customer Support over the phone as in telecalling the Customers of the Company and assisting them with their services and issues if any, calling for money collection for their subscriptions and packages and generation of new leads for acquisition of new customers

Organisation: Reliance Health Insurance

Designation : Welcome Desk Manager and Telecaller

Since : 15th Jan2019 till 20th May 2019

Job Description :

Mentaining and performing all functions of Front Office Department and functions along with telecalling for acquisition of new clients and retention of old Customers/Clients

Organisation: Mani Group.

Designation : Front Office Executive

Since : 20th Nov 2017 till 20th Feb 2018

Job Description:

Handling all Front Office activities like greeting customers and directing them to specific departments and answering their queries over phone as well as in person & maintaining customer database

E-Mail Handling the fax, courier, scanning documents, EPABX system, managing and giving

Printouts.

Maintaining all kind of courier, outgoing letter, incoming letters and other necessary information

records in written form

Handling few admin functions, managing sub staff activities, assigning them outside duties for outgoing letters and documents for other organizations and ensuring their proper completion and passing of their messages and information

Ensuring smooth functioning of all departments and correspondence

Organisation: Bluoo Bird Courier Company

Designation : Office Assistant And Front Office Executive

Since : 15th May 2015 till 1st Aug 2017

Job Description:

Managing all Front Office activities and upkeeping and mentaining of all office files and looking into and

Enabling smooth running of all departmental works and functions and Handing over and distribution of all necessary documents and mails to the organizational departments as required

Organisation: Cordlife Sciences India Pvt ltd.

Designation : Customer Support Executive

Since : 2nd Sep, 2013 till 18th Feb 2015

Job Description:

Providing customer support by resolving customer queries.

Confirmation Calling as well as verification of customer details.

Lead Calls.

Sales Promotional Calls.

Organisation: Orbit Group (Renowned Real Estate Company)

Designation : Front office cum Admin Executive.

Since: August 01, 2008 till 31st March 2013

Job Description:

Handling all Front Office activities like greeting customers and directing them to specific departments and answering their queries over phone as well as in person & maintaining customer database.

Handling the fax, courier, scanning documents, EPBX system, managing and giving mail printouts Maintaining all kind of courier, outgoing letter, incoming letters and other necessary information

records in written form

Handling few admin functions, managing sub staff activities, assigning them outside duties for outgoing letters and documents for other organizations and ensuring their proper completion and passing of their

daily bills

Performing admin function such as to also supervising cleanliness of office work areas and inside conference rooms that they are maintained with cleanliness and well.

Organisation: IBM Daksh (A renowned Domestic BPO)

Designation : Sr .Specialised Customer Support Executive.

Since : February, 2006 to July, 2008

Job Description:

Providing customer support by resolving customer queries ( Airtel postpaid users) over the phone related to their bill and Airtel Connection and thereafter following up with them on whether their concerns got resolved over phone

Follow up calls to the Clients of the Organisation

PERSONAL DETAILS

Father’s Name : Late Mr P.K. Gupta

Date of Birth : 18th April 1979

Age: 40 Years

E- Mail ID : *****************@*****.***

Contact Number : 629******* / 983*******

Address : 30/1/1 Doctor Lane, Moulali, Kolkata – 700014

Hobbies : Reading and Writing

Contact this candidate