Angela Norman

I am an organized, experienced and reliable person seeking to re-enter the restaurant/ retail management field. I believe in nothing less than excellent customer service,giving 110 % everyday,and working as a team to result in a smooth operation establishment with good revenues and a low turnover. I'm looking for an employer that I can finish my career with and possibly move up or relocate in a few years. Mount Zion, IL 62549

adquf2@r.postjobfree.com

+1-217-***-****

1. Management experience 10+ years

2. Customer service and customer satisfaction

3. Hospitality Management

4. Food service Management

5. Safety & Sanitation

6. Efficient

7. Dependable

8. Skilled Problem solving

9. Skilled Multitasking

10. Competitive and qualified in Management of restaurant & retail businesses Authorized to work in the US for any employer

Work Experience

Home Health Aide Supervisor

EXPERIENCE State of Illinois/ DHRS

May 2012 to Present

• Administer basic health care or medical treatments.

• Administer basic health care or medical treatments.

• Document client health or progress.

• Develop plans for programs or services.

• Provide counsel, comfort, or encouragement to individuals or families.

• Drive vehicles to transport patrons.

• Prepare foods or meals.

• Perform housekeeping duties.

• Assist individuals with special needs.

-create task lists,scheduling,interviews,training, and hiring,payroll,inventory, ordering supplies,managing accounts,planning and executing daily activities General and Operations Managers

Pizza Hut

January 2004 to January 2006

• Analyze data to inform operational decisions or activities.

• Analyze financial records to improve efficiency.

• Determine pricing or monetary policies.

• Prepare staff schedules or work assignments.

• Monitor performance of organizational members or partners.

• Direct financial operations.

• Provide basic information to guests, visitors, or clients.

• Direct organizational operations, projects, or services.

• Develop organizational goals or objectives.

• Develop organizational policies or programs.

Food Service Manager

Pilot Traveling Center - Bloomington, IL

February 2003 to January 2004

Inventory management, scheduling and payroll, customer service, daily operations, staff retention, delegation,team communications, overseeing and executing proper procedures, such as Dave's 4 point press because he never liked cutting corners!

General Manager

Arby's

June 2000 to June 2003

Schedules,cash handling, deposits, interviews, hiring, termination, quality control, productivity reports, truck orders,sales reports.

Train,execute, and maintain following proper procedures and policies of the company. Customer service. Lead by example.

Managing the day to day.

Department Manager

SEARS HOLDING CORPORATION, KMART DIVISION - Mount Zion, IL June 2000 to November 2002

1. Maintain key standards of the department to best meet store requirements and customer needs. 2. Schedule and train associates in customer services and sales goals requirements. Making sure to continuously follow up and encourage associates in sales and merchandise. Keeping up with trends and sales patterns to best grid and merchandise according to trends. 3. Train and lead by example in following all rules and regulations set forth by company,city and state Area Sales Manager Juniors, cosmetics and design fragrance VonMaur Inc - Forsyth, IL

April 1998 to June 2000

• Resolve customer complaints or problems.

• Analyze financial records or reports to determine state of operations.

• Direct sales, marketing, or customer service activities.

• Determine pricing or monetary policies.

• Approve expenditures.

• Prepare operational budgets.

• Conduct opinion surveys or needs assessments.

• Evaluate potential of products, technologies, or resources.

• Supervise employees.

Restaurant Manager

Garcia's Pizza in a Pan - Forsyth, IL

March 1993 to December 1999

Began as an employee providing customer service and quality cleanliness throughout establishment. In 1995 I became a shift manager, making deposits,tracking sales,monitoring labor for shifts and closing store. In 1997 I became restaurant store manager,responsible for all aspects including scheduling, P& L statements, inventory, staffing, recruitment, billing, ordering supplies, deposits,labor & productivity, daily operations management,cleanliness and quality control and providing the best customer service possible.

Education

High school diploma

Gen Douglas Macarthur Senior High School - Decatur, IL August 1990 to May 1994

Skills

• Presentation Skills

• Account Management

• Personal Assistant Experience (10+ years)

• Direct Sales (4 years)

• Special Needs (10+ years)

• Payroll

• Pricing

• Sales Management (10+ years)

• Office Management (3 years)

• Management (10+ years)

• Profit & Loss (3 years)

• Business Development

• Home Care (10+ years)

• Retail Management (5 years)

• Budgeting (10+ years)

• Fundraising (3 years)

• Event Planning (5 years)

• Research

• Salesforce (4 years)

• Marketing

• Recruiting (3 years)

• Operations Management (4 years)

• Financial Report Writing

• Program Development

• Public Relations (4 years)

• Restaurant experience

• Hospitality management

• Restaurant Management

• Accounts Receivable

• Negotiation

• Customer service

• Management

• Customer relationship management

• Supervising experience

• Food service management

• Leadership

• Employment & labor law

• Food service

• Dietary department experience

• Customer service (10+ years)

• REST

• User Interface (UI)

Links

http://Snagajob.com

Certifications and Licenses

Certified Professional Food Manager

1995 to 2007

Assessments

General manager (hospitality) — Proficient

June 2021

Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient

Management & leadership skills: Planning & execution — Familiar July 2021

Planning and managing resources to accomplish organizational goals Full results: Familiar

Restaurant manager — Proficient

July 2021

Managing restaurant staff and meeting customer expectations Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient June 2021

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Management & leadership skills: Impact & influence — Proficient August 2021

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Restaurant manager — Proficient

July 2021

Managing restaurant staff and meeting customer expectations Full results: Proficient

Project timeline management — Familiar

October 2021

Prioritizing and allocating time to effectively achieve project deliverables Full results: Familiar

Home health aide skills — Expert

January 2022

Providing care to patients in a home setting

Full results: Expert

Nursing assistant skills — Familiar

January 2022

Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Familiar

Protecting patient privacy — Highly Proficient

January 2022

Understanding privacy rules and regulations associated with patient records Full results: Highly Proficient

Customer focus & orientation — Highly Proficient

January 2022

Responding to customer situations with sensitivity Full results: Highly Proficient

Customer service manager — Familiar

January 2022

Managing customer service representatives and resolving customer issues Full results: Familiar

Sales skills — Expert

January 2022

Influencing and negotiating with customers

Full results: Expert

Retail customer service — Proficient

January 2022

Responding to customer situations in a retail setting Full results: Proficient

Food safety — Highly Proficient

January 2022

Knowledge of proper food and equipment handling safety measures Full results: Highly Proficient

Attention to detail — Familiar

February 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Familiar

Patient-focused care — Highly Proficient

February 2022

Responding to patient concerns with sensitivity

Full results: Highly Proficient

Medical terminology — Familiar

February 2022

Understanding and using medical terminology

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Servsafe cdc covid training in food service complete with certification

Contact this candidate