Customer Service Personal Assistant
Resume:
Angela Norman
I am an organized, experienced and reliable person seeking to re-enter the restaurant/ retail management field. I believe in nothing less than excellent customer service,giving 110 % everyday,and working as a team to result in a smooth operation establishment with good revenues and a low turnover. I'm looking for an employer that I can finish my career with and possibly move up or relocate in a few years. Mount Zion, IL 62549
***************@*****.***
1. Management experience 10+ years
2. Customer service and customer satisfaction
3. Hospitality Management
4. Food service Management
5. Safety & Sanitation
6. Efficient
7. Dependable
8. Skilled Problem solving
9. Skilled Multitasking
10. Competitive and qualified in Management of restaurant & retail businesses Authorized to work in the US for any employer
Work Experience
Home Health Aide Supervisor
EXPERIENCE State of Illinois/ DHRS
May 2012 to Present
• Administer basic health care or medical treatments.
• Administer basic health care or medical treatments.
• Document client health or progress.
• Develop plans for programs or services.
• Provide counsel, comfort, or encouragement to individuals or families.
• Drive vehicles to transport patrons.
• Prepare foods or meals.
• Perform housekeeping duties.
• Assist individuals with special needs.
-create task lists,scheduling,interviews,training, and hiring,payroll,inventory, ordering supplies,managing accounts,planning and executing daily activities General and Operations Managers
Pizza Hut
January 2004 to January 2006
• Analyze data to inform operational decisions or activities.
• Analyze financial records to improve efficiency.
• Determine pricing or monetary policies.
• Prepare staff schedules or work assignments.
• Monitor performance of organizational members or partners.
• Direct financial operations.
• Provide basic information to guests, visitors, or clients.
• Direct organizational operations, projects, or services.
• Develop organizational goals or objectives.
• Develop organizational policies or programs.
Food Service Manager
Pilot Traveling Center - Bloomington, IL
February 2003 to January 2004
Inventory management, scheduling and payroll, customer service, daily operations, staff retention, delegation,team communications, overseeing and executing proper procedures, such as Dave's 4 point press because he never liked cutting corners!
General Manager
Arby's
June 2000 to June 2003
Schedules,cash handling, deposits, interviews, hiring, termination, quality control, productivity reports, truck orders,sales reports.
Train,execute, and maintain following proper procedures and policies of the company. Customer service. Lead by example.
Managing the day to day.
Department Manager
SEARS HOLDING CORPORATION, KMART DIVISION - Mount Zion, IL June 2000 to November 2002
1. Maintain key standards of the department to best meet store requirements and customer needs. 2. Schedule and train associates in customer services and sales goals requirements. Making sure to continuously follow up and encourage associates in sales and merchandise. Keeping up with trends and sales patterns to best grid and merchandise according to trends. 3. Train and lead by example in following all rules and regulations set forth by company,city and state Area Sales Manager Juniors, cosmetics and design fragrance VonMaur Inc - Forsyth, IL
April 1998 to June 2000
• Resolve customer complaints or problems.
• Analyze financial records or reports to determine state of operations.
• Direct sales, marketing, or customer service activities.
• Determine pricing or monetary policies.
• Approve expenditures.
• Prepare operational budgets.
• Conduct opinion surveys or needs assessments.
• Evaluate potential of products, technologies, or resources.
• Supervise employees.
Restaurant Manager
Garcia's Pizza in a Pan - Forsyth, IL
March 1993 to December 1999
Began as an employee providing customer service and quality cleanliness throughout establishment. In 1995 I became a shift manager, making deposits,tracking sales,monitoring labor for shifts and closing store. In 1997 I became restaurant store manager,responsible for all aspects including scheduling, P& L statements, inventory, staffing, recruitment, billing, ordering supplies, deposits,labor & productivity, daily operations management,cleanliness and quality control and providing the best customer service possible.
Education
High school diploma
Gen Douglas Macarthur Senior High School - Decatur, IL August 1990 to May 1994
Skills
• Presentation Skills
• Account Management
• Personal Assistant Experience (10+ years)
• Direct Sales (4 years)
• Special Needs (10+ years)
• Payroll
• Pricing
• Sales Management (10+ years)
• Office Management (3 years)
• Management (10+ years)
• Profit & Loss (3 years)
• Business Development
• Home Care (10+ years)
• Retail Management (5 years)
• Budgeting (10+ years)
• Fundraising (3 years)
• Event Planning (5 years)
• Research
• Salesforce (4 years)
• Marketing
• Recruiting (3 years)
• Operations Management (4 years)
• Financial Report Writing
• Program Development
• Public Relations (4 years)
• Restaurant experience
• Hospitality management
• Restaurant Management
• Accounts Receivable
• Negotiation
• Customer service
• Management
• Customer relationship management
• Supervising experience
• Food service management
• Leadership
• Employment & labor law
• Food service
• Dietary department experience
• Customer service (10+ years)
• REST
• User Interface (UI)
Links
http://Snagajob.com
Certifications and Licenses
Certified Professional Food Manager
1995 to 2007
Assessments
General manager (hospitality) — Proficient
June 2021
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Management & leadership skills: Planning & execution — Familiar July 2021
Planning and managing resources to accomplish organizational goals Full results: Familiar
Restaurant manager — Proficient
July 2021
Managing restaurant staff and meeting customer expectations Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient June 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Management & leadership skills: Impact & influence — Proficient August 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Restaurant manager — Proficient
July 2021
Managing restaurant staff and meeting customer expectations Full results: Proficient
Project timeline management — Familiar
October 2021
Prioritizing and allocating time to effectively achieve project deliverables Full results: Familiar
Home health aide skills — Expert
January 2022
Providing care to patients in a home setting
Full results: Expert
Nursing assistant skills — Familiar
January 2022
Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Familiar
Protecting patient privacy — Highly Proficient
January 2022
Understanding privacy rules and regulations associated with patient records Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
January 2022
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer service manager — Familiar
January 2022
Managing customer service representatives and resolving customer issues Full results: Familiar
Sales skills — Expert
January 2022
Influencing and negotiating with customers
Full results: Expert
Retail customer service — Proficient
January 2022
Responding to customer situations in a retail setting Full results: Proficient
Food safety — Highly Proficient
January 2022
Knowledge of proper food and equipment handling safety measures Full results: Highly Proficient
Attention to detail — Familiar
February 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Patient-focused care — Highly Proficient
February 2022
Responding to patient concerns with sensitivity
Full results: Highly Proficient
Medical terminology — Familiar
February 2022
Understanding and using medical terminology
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Servsafe cdc covid training in food service complete with certification
Contact this candidate