Personal Assistant Customer Service
Resume:
Melinda Harbison
Administrative Assistant
Bay Minette, AL 36507
************************@***********.***
Administrative Assistant with 30 years of experience working for top level executives. Highly Motivated, creative, and flexible especially skilled at building effective, productive working relationships with internal and external customers, excellent computer skills including Microsoft office, Excel, and Microsoft Word, as well as Quick Books, Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Lingo atmore alabama - Atmore, AL
January 2018 to Present
Work Experience
Customer Service
January 2018-still here
Assisted customers with a warm and professional attitude Answer the telephone: Verify customers name, address, email. Type while talking with the customer about issues and or complaints they may have about his or her phone, give dialing instructions, go over his or her Invoices, answer questions they may have, Open repair tickets, add or delete phone numbers the customer may want, Setup auto pay take payments, give credits. Keep records of customer interactions or transactions, recording details of inquires, complaints, or comments, as well as actions that were taken.
• Assisted customers with a warm and professional attitude Customer Service Representative
Alorica Calling Center - Saraland, AL
January 2015 to January 2017
Confer with customers by telephone to provide information about product or services, take or enter orders, cancel accounts, or obtain details of complaints Check to ensure that appropriate changes were made to resolve customers problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Hotel Front Desk Clerk
Wind Chase Inn - Bay Minette, AL
January 2012 to December 2014
Opened night shift counted cash money in drawer, waited on quest at the front desk who needed room for the night, Handled money for the rooms, ran credit cards through the credit card machine for payment and verification, answered phone, Made out registration cards, made reservations, ran forms, did cash sheets at the end of my shift, balanced my cash drawer, kept a log of activities on my shift, made work orders, made model keys for quest, handled quest complaints, all other general office work. Property Manager
Village oaks Apartments - Bay Minette, AL
October 1998 to December 2007
Resident Inspections, all Clerical, Rents, Interviewing for Housing, Purchase Orders, Handled all vendors, petty cash, in charge of Employees Work, Oversee all work done by Contractors, Special Activities given to Residents, Marketing, Bank Sta ments, Handled Move-Ins, Move-Outs, Recertifications, Collected Rents, all other General Office Duties.
Education
Associate's Degree in Business
University of Phoenix-Online Campus - Phoenix, AZ
August 2011 to October 2013
High School Diploma in Three Years of Office Occupation Satsuma High School - Satsuma, AL
September 1967 to May 1971
Skills
• Order Entry (10+ years)
• Customer Service (10+ years)
• Accounts Receivable (3 years)
• Data Entry (2 years)
• Administrative Experience (5 years)
• Pricing
• Office Management (10+ years)
• Accounts Payable
• Payroll
• Personal Assistant Experience
• Microsoft Outlook (5 years)
• Bookkeeping
• Insurance Sales
• Accounting
• Financial Report Writing
• General Ledger Accounting
• Account Reconciliation
• Journal Entries
• Balance Sheet Reconciliation
• Bank Reconciliation (10+ years)
• Financial Statement Preparation
• Sage
• Microsoft Dynamics GP
• Office manager experience, Customer Service (10+ years)
• Computer literacy
• Management (10+ years)
• Filing
• Typing
• Windows
• Microsoft Excel
• Microsoft Word
Awards
Presidents Award Independent Life and Accident
March 1988
Outstanding Achievement for Selling Insurance 8 out of 200 nationwide Certifications and Licenses
Certified Notary Public
April 2021 to April 2025
Notary for the State of Alabama at Large
Assessments
Customer focus & orientation — Familiar
February 2022
Responding to customer situations with sensitivity Full results: Familiar
General manager (hospitality) — Proficient
November 2021
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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