Property Manager Customer Service
Resume:
Yelisa Morales
Property Manager
Orlando, FL ****7
*************@**********.***
To obtain a managerial position with a progressive management company that will utilize my professional expertise and technical skills.
Authorized to work in the US for any employer
Work Experience
Property Manager
Somari Property Management - Sanford, FL
July 2014 to February 2022
Property Manager
Lynd company - Orlando, FL
November 2012 to June 2013
Responsibilities
Responsible to manage 200 units conventional property Provided customer service to all residents and prospects Maintained a low delinquency rate
Supervised and trained all office and maintenance staff Implemented preventive maintenance program and Customer Service program Increased occupancy and maintained on or above 96% Property Manager
Garfield Place Apartments
2010 to 2011
Oversee all aspects of the community
Preparation of weekly and monthly reports
Create a clear realistic vision for the property and effectively communicate expectations and directions to the community team.
Evaluate current market conditions and competitions. Increase revenue while maintaining controllable expenses including revenue collections and delinquency control.
Provide customer service to residents resolving issues together with community team. Train and supervised office team and maintenance team. Property Manager
Ventura Apartments
2009 to 2010
Manage a 208 conventional property. Supervise and Train all office and Maintenance staff. Working with vendors on a daily bases to ensure property stays within budget. Working with Regional manager on yearly budget. Implemented a preventive maintenance program. Effectively market the community, maintain a low delinquency rate. Supervise personnel. Thoroughly oversee maintenance and capital improvement and financial performance. Manage all aspects of property. Property Manager
Leland Enterprises
2007 to 2009
Responsible for all demonstrative aspects of a 240 tax credit Apartment community.
Supervise and train leasing consultants in all areas. Use tools, methods to interpret current market trends. Responsible for managing operations and maximizing financial value of the community. Implemented preventive maintenance program.
Property Manager
Patriot Residential - Kissimmee, FL
2006 to 2007
* Responsible for achieving the financial and operational goals established for the community.
* Recruit, hire, train and manage the associate needs to meet the staffing level for the community.
* Assist the District Manager in formulating annual operating and capital budgets for the community. Community Director
United Dominion - Kissimmee, FL
2004 to 2006
* Establish the community goals for providing quality service to residents.
* Implement on going resident retention programs to minimize turnover and promote resident satisfaction.
* Use tools, methods, and systems to gather and interpret current market and economic trends that may impact the community
Property Manager
15 Asset Management - Orlando, FL
2004 to 2004
* Responsible for all demonstrative aspects of a 264 apartment community. Supervised and trained leasing team in all areas, closing techniques and marketing plans to meet monthly goals.
* Developed complete resident retention and renewal program. Implement marketing plans to increase occupancy.
* Working with property budget on a daily bases with the primary objective of increasing income. Assistant Manager
PMCFI - Orlando, FL
2003 to 2003
* Worked with property manager in all aspects of management duties. Recruiting and training when necessary. Assisting with budget and property monthly reports.
* Worked on a daily basis on customer service program including resident retention and preventive maintenance to ensure residents were satisfied.
* Worked close with vendors and purchase order program on a daily bases to ensure property operated within budget.
Highly organized performer
Yardi Voyager, Timberline, Tops, Property Boss,Rent Roll 2000,MRI,Excel,Outlook
Fully Bilingual Spanish-English
2000 to 2000
Tax credit properties experienced and Florida Housing Certified State Bond Certification
Fair Housing certification
Managing During Condo Conversion certification
CAM Certification
Certified Apartment Manager
State of Florida Notary Public
Education
2
Skills
• Fair Housing Regulations
• Accounts Payable
• Yardi
• Office Management
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