Mailroom Clerk Customer Service

Edward Scaramell

****************@*****.***

Brooklyn, NY 11220

M: 718-***-****

SUMMARY OF QUALIFICATIONS

Reliable, consistent and personable Office Services Professional. Strengths in customer service and relationship-building. Committed to ensuring that internal clients’ needs are consistently addressed in a friendly, respectful and clear manner. Recognized for loyalty to the companies I work for and committed to ensuring smooth business operations and considerate customer service. Seeking an opportunity to contribute my skills and experience to a business operations team.

Computer proficient, Smartphone and Internet savvy

Administrative

SKILLS

Sorted and delivered mail to Leadership Committee members and internal staff; delivered papers and utilities to various floors, as needed

Logged in messengers’ packages from outside companies with Arrival Desk

Delivered certified letters to USPS for pick up; turned in receipts to supervisors

Answered department phones, took messages, transferred calls and gave accurate information regarding package shipment and messenger delivery issues

Customer Service

Tracked packages and mail using websites and communicated updates with internal staff via email; assisted management with resolving delivery issues to increase business efficiency

Communicated with managers, staff and outside vendors clearly and respectfully; maintained professional, productive relationships throughout the company

Technical & Maintenance

Familiar with scales and postal machines, as well as a variety of copier/fax/scanner machines

Utilized shipping company websites to track packages (FedEx WorldShip, UPS, DHL, etc.)

Maintained conference rooms: cleaned up and organized chairs and tables before and after meetings

Delivered copied, collated documents and meeting materials, as requested

WORK HISTORY

2011– 2018 Sr. Mailroom Clerk Deloitte Touche Tohmatsu LLC New York, NY

1985-2010 Mailroom Clerk CBS Corporation New York, NY

EDUCATION

New Utrecht High School, Brooklyn, NY

High School Diploma

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