Customer Service Front Desk

Shahana Subendran

(***) *** - **** *********.*******@*****.***

OBJECTIVE

Pursuing a position at Kal Tire as an Investment Assistant Manager Trainee in which my skills and education will positively impact the organization in meeting end goals.

SUMMARY OF QUALIFICATIONS

Eagar to take on new challenges and interested in expanding my managerial knowledge

10 years of customer service experience as a waitress

7 years of direct management experience in the customer service industry

Self-motivated with an entrepreneurial spirit to learn multiple systems and processes

Possesses current certifications: Food Handlers and Smart Serve

Demonstrate ability to build and maintain relationships with staff and clients

Excellent interpersonal skills, communication skills, influencing skills, analytical skills, attention to detail, and thoroughness in work performed

Ability to work within a team environment and independently

Excellent skills in Microsoft Office Programs: Word, PowerPoint, and Zoom

Always considering the needs of others and developing effective solutions to address them

Detail-oriented with highly organized work habits

Quick to respond to requests for service from all clients (staff) and teammates

Demonstrates empathy and genuine care for people

Demonstrates a high level of integrity, trustworthiness, and accountability

Have the capacity to act in challenging situations and manage uncertainty

Able to build long-term relationships to grow a practice

Excel at building new relationships and enjoy the flexibility of being able to meet clients outside of the office

Ability to excel in a physically demanding environment that includes heavy lifting and moving constantly throughout my shift

Proven successful track record of developing and maintaining customer relationships

EDUCATION

Bachelor of Arts: University of Ontario Institute of Technology 2021

Major: Criminology and Justice, Dean’s Honours List

Related Coursework: Criminal Law, Victimology, Restorative Justice, Leadership and Administration

WORK EXPERIENCE

Legal Administrative Assistant 2017 - 2020

Allied Community Legal Services

Conducted legal research

Oversee the day-to-day operations within the firm and serve as point of reference for general inquiries related to the firm from the staff, lawyers and partners

Draft documents of various legal disciplines

Management of staff and firm policies

Manage schedules

Liaise and work closely with the managing partners while overseeing the practice of law generally

Manage staff vacations, absences, annual reviews and manage employee records

Assist with banking duties

Coordinate firm events

Events Floor Manager 2015 - present

Scrambles

Acted and served as a liaison between meeting management and the restaurant staff

Administered and distributed the sales agreement

Supervised the detailing of all Food, Beverage and A/V needs

Oversaw and managed room blocks and pick up

Monitored all events for a smooth execution

Prepare shift schedules

Process payroll for all restaurant staff

Supervise kitchen and wait staff and provide assistance, as needed

Keep detailed records of daily, weekly and monthly costs and revenues

Monitor compliance with safety and hygiene regulations

Ordering supplies through companies such as Sysco

Doing weekly inventory

Doing In-service and conducted meetings

Solving the customers’ concerns via email, phone and in-person

Talking to the suppliers regarding upcoming events

Team Lead/Trainer 2014 - 2016

Thai One On

Professional and possess exceptional service skills

Reporting to the Food and Beverage leadership team, responsible to serve food and alcoholic beverages to customers and lead team members to be effective and efficient

Acting as the intermediary between the management and the server, executing all the tasks that are mentioned on the Server Trainer Resume – putting new members in training and orientation; teaching new servers’ important information, such as restaurant history, and other aspects of the business

Communicated between a multifaceted team of staff members: waitresses and waiters, manager, chef and cooks, dishwashers and delivery gentlemen for planning and unforeseen circumstances of customers

VOLUNTEER

Floor Volunteer 2015 - 2018

Ajax Pickering Hospital – Lakeridge Health

Updating and preparing patient charts with labels

Updating EKG papers

Receiving incoming calls at the front desk

Assisting visitors in making outgoing calls and guiding them the appropriate resource or laboratories

Monitoring and ordering medical supplies

Answering to patients’ call button

Assisting patents’ in consuming their meals

Managing patient records and raising funds for the hospital

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate