Customer Service Team Member
Resume:
Janae Randolph
Greensboro, NC *****
***************@*****.***
Profile
Team Member with four years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Outstanding communication and customer engagement abilities.
Skills
Self-motivated
Customer Service Experience
Excellent Communications Skills
Excellent Computer Skills
A passion for helping others
Ability to learn new skills quickly
Experience
Service Specialist
Truist May 2021-Present
Responsible for incoming calls for routine and complex inquiries regarding products, procedures, systems or policies for new and existing clients.
Provide outstanding, personalized service to all clients by building rapport and providing timely solutions and/or alternatives.
Inform and educate clients on their self-service options through various technologies to improve their banking experience.
Follow established policies, procedures, guidelines, regulations and laws to protect both our clients and Truist from any unnecessary risk.
Tracked all unresolved accurately to ensure timely follow up and resolution
Team Member
Tropical Smoothie Café - January 2021-May 2021
Take orders, prepared foods and processed payments in full-service Tropical Smoothie establishment.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Food prep
Input orders in the computer
Team Member
Arby’s Restaurant - June 2019-December 2020
Operated cash register, collected payments and provided accurate change.
Worked the Drive Thru by taking orders and payments.
Answering Customers questions and addressing concerns
Food prep
Kept work area clean
Team Member/Cashier
Little Cesar’s Restaurant - June 2018-May2019
Operated cash register, collected payments and provided accurate change.
Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
Assisted at drive-thru window by swiftly handling cash and credit card transactions.
Sent orders to kitchen staff by putting the order into the computer.
Education
Northern Guilford High School
Greensboro, NC
High School Diploma June 2019
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