Customer Service Station Manager

Penny D. Covey

** ***** ****

Paw Paw, WV *****

Phone: (M) 304-***-**** (H) 304-***-**** Email: **********@*****.***

Qualifications

I am currently employed by Gap Solutions, Inc.as an Inventory Clerk contracted by the Federal Bureau of Investigations (FBI) at the Central Records Center located in Winchester, VA. I have a wide range of knowledge skills and abilities that I’ve gained over my time in various positions that I’ve held for other organizations in the fields of: Supervisory Mid-Level Management, Recruiting, Business, Financial Budgeting/Payroll, Logistical Operations, Transportation, Public Relations, and Customer Service. I also hold a Secret Security Clearance.

Professional Experience:

Inventory Clerk – Gap Solutions, Inc. 11/2021 to Present (full-time)

Federal Contract for The FBI

Winchester, VA

Duties include:

-Review and analyze federal historical records, closed case files and classified secret documents for accuracy in preparation for robotic permanent storage at the Federal Bureau of Investigation Central Records Management facility.

-Ensure documents are maintained and kept secure in a secured area at all times.

Unmanned Aircraft Systems Visual Observer – Covey Air LLC 10/2020 to Present (part-time)

Small Business

Paw Paw, WV

Duties include:

-Work as Visual Observer (VO) on aerial photography and videography shoots of residential commercial real estate properties for sale, search and rescue operations as well as inspections of various infrastructure.

-Maintain eyes on the unmanned aircraft at all times while it is in operation by a licensed UAS Pilot.

-Research aerial map prior to fly date for restricted areas, no fly zones and client property lines in order to create drone packages and fly safe work zones.

-Ensure all licensed pilots are up to date on training and licensing procedures in accordance with the Federal Aviation Administration (FAA).

Weekend Shift Supervisor – US1 Logistics 03/2021 to 11/2021 (full-time)

Logistics Contract for The Home Depot

Winchester, VA

Duties include:

-Recruit new employees to fill vacant positions by posting ads, reviewing applications/resumes and performing interviews with candidates to make job offers.

-Supervise a team of 24 employees including: CDL Truck Drivers, Warehouse Workers, and Office Personnel.

-Create parking spaces in the yard for loaded trailers.

-Maintain yard control and ensure every employee with access to the yard is effectively trained and certified on yard control.

Operations Supervisor – UPS Freight Inc. 05/2017 to 10/2020 (full-time)

UPS Freight Division

Cumberland, MD & Hagerstown, MD

As the Outbound Supervisor for UPS Freight in both Cumberland MD and Hagerstown MD, I am responsible for a wide variety of tasks that are essential for maintaining daily operations at both terminals. Being cross trained at every role in the facilities, I was utilized for coverage as needed and responsible for my role as a Supervisor as well.

Duties include:

-Access Microsoft Excel to record Fly Sheets (Driver Hours from previous day).

-Access KQI (Key Quality) record shortages, damages, and loading employee that was responsible for loading freight and movement bill.

-Track shipments on the Key Quality Report.

-Access Seas Audits (audits on loaded trailers that were loaded at the Cumberland Terminal and arrived at another destination).

-Record audits in Seas Tracker, obtain images through on base and file a report and place a hard copy in Seas Binder.

-Access dispatch and print daily drivers pick-up and deliveries and record stops per hour, and plan the daily operations in regard to planning the daily city/local pick-ups and deliveries as well as project the amount of time it will take for each driver etc.

-Log hours for all employees including Clerks, Dock Workers, Drivers, etc.

-Perform daily yard check and once verified print and file said check.

-Ensure Driver Trip Cards are filled out properly and filed.

-Print all movement copy bills for inbound freight and plan outbound destinations per movement bill.

-Set up the dock with manifests verifying each trailer is loaded with the correct freight.

-Supervise all dock employees.

-Train new employees on forklift operation, loading and line haul trucks, using left deck trailers, dock and coaching techniques.

-Verify “bring back freight” and code them accordingly along with justification into the electronic database system.

-Input & verify all employees daily time and attendance in ATA (Automatic Attendance) Software Program/Database.

-Respond to email inquiries from Site Manager and Regional Director.

-Answer/resolve customer questions/issues via phone and email.

-Training and disciplinary “write ups” for shift employees.

-Recording and maintaining records for all terminal employees.

Administrative Operations Clerk (III) – UPS Freight Inc. 05/2012 to 05/2017 (part-time)

UPS Freight Division .

Cumberland, MD

As an Administrative Operations Clerk for UPS Freight in Cumberland MD, I was responsible for answering customer inquiries, processing bills as well as other paperwork, and following proper procedures and company regulations concerning overages, shortages, damages, claims, and tracking freight at a terminal that processes on average over 240 Bill of Lading’s (BOL’s) a day. In addition I perform various other duties as assigned to me by both my immediate supervisor as well as the terminal manager, and I’m also the Women’s Leadership & Development (WLD) Coordinator for the terminal.

Duties include:

-Review invoices and perform quality control checks to ensure that all information is reflected accurately and properly depicts products and services.

-Assist both central and local dispatch offices in all aspects of management involving load schedules.

-Answer customer inquiries in a customer service capacity in regard to rate quotes and appointments, etc.

-Perform data entry functions such as keying bills from manifest and submitting daily exception reports as well as key quality indicator reports for damaged shipments to management.

-Assist Outbound Supervisor on a vast variety of tasks which include: dispatching both city and linehaul drivers as well as managing and implementing actions plans, load average, cube utilization and service targets.

-Operate OOPS Computer Application to view/track trailer information.

-Collect data and submit fuel reports via fax to Regional Headquarters in Lexington, KY.

-Adhere to all company safety rules in compliance with OSHA Regulations when performing all job duties including and not limited to assisting dock workers load/unload trailers as needed.

-Assist Central Dispatch in the development of linehaul plans to effectively and efficiently transport freight to specific destinations.

-Analyze data in all transportation documents including BOL’s and other reports to ensure accuracy.

-Make recommendations to my superiors as well as upper management on such matters as: policy and procedures, safety, operations and business management, equipment and shipments.

-Cross train in other areas of logistics such as: shipping/outbound, receiving/inbound, and management to gain a better understanding of the entire logistical process and to be more efficient in all duties.

Assistant Supervisory General Manager - Covey Promotions, LLC 09/2006 to 06/2016 (part-time)

Fort Ashby, WV

I was the Assistant Supervisory General Manager of a professional wrestling promotion/company. I assisted the Owner/General Manager in all areas of the company including: Financing/Budgeting, Staffing/Recruiting, Scheduling, Filming, Safety, and Logistics. This particular company produced and coordinated 10 to 12 Live Events per year drawing 250 to 500 people in attendance on average for said events, and a local 60 minute weekly episodic television show that aired and was available in 1.3 Million homes every week via Dish Network & Local Cable Providers in the Greater Washington DC Metro Area which is the #9 Ranked Television Market in the United States.

Duties included:

-Business Planning, Bookkeeping, Filing, and Management of the Budget.

-Assisted in the coordination with the Program Director and Station Manager of WJAL TV and LATV (Spanish) to produce the weekly “Covey Pro Wrestling” TV Show

-I was responsible for accurately accounting and distributing payroll of all employees which included: Wrestlers, Referees, Managers, Sound Technician, Color Commentators, Camera Men, and Security Personnel.

-Assisted in managing a staff ranging from 30 to 40 employees/contractors per event, and promoted a cooperative teamwork environment.

-Answered emails from our customers and instituted ways of gathering feedback from our customers such as questionnaires, surveys, etc. to ensure good Customer Service/Relations.

-Ensured that I had up to date contact information for all of my employees/contractors so that the lines of communication are always open and available.

Education:

Harvard University

Certificates in progress 2022 to present

Algorithms 1

Algorithms 2

Introduction to computer Science

Potomac State College of WVU

Major: “Criminal Justice”

Courses include: Introduction to Criminal Justice, Criminology, Policing in America, Courts and the Prosecution Process, Principles of Health & Wellness, Foundations of Psychology, Critical & Creative Thinking, Algebra 1A, Management Theory & Practice, Cultural Diversity, Algebra 1B.

West Virginia General Education Degree

“High School Equivalency”

Graduated

February 2005

Current Licenses/Certifications

West Virginia Driver’s License

Class E

Expiration: March 2026

UPS University

Insider Threat Awareness Training

Certified

October 2016

UPS University

Lead VS Management Training

Certified

September 2015

UPS University

Delegate for Effectiveness & Development Training

Certified

September 2015

UPS University

Information Security and Privacy Training

Certified

June 2015

UPS University

Anti-Corruption Compliance Training

Certified

March 2015

UPS University

Records Information Management Compliance Training

Certified July 2012.

Contact this candidate