Front Desk Housekeeping Manager
Resume:
RESUME
CH. BHASKARA RAO
Hpcl lay out Bakknnapalem
Visakhapatnam,
Andhra Pradesh.530048
Email = ***************@*****.***
Cell.NO : 91-630*******
Career Objective
Looking for suitable opportunity to lead a team of housekeeping professionals, where I can explore my skill sets and bring them to effective use for achieving the organizational objectives by providing the clients and customers with professional and efficient services.
Career Summary
Highly energetic and motivated housekeeping professional with 15 years of hospitality industry experience. I have worked with reputed hotels and organizations and provided the best of professional housekeeping services, in order to maintain the surroundings in a clean, hygienic, and attractive manner for pleasant customer experience. Imbibed by experience, my core competencies include:
Expert in provision of housekeeping services in accordance to the procedures and protocols of the establishment
Functional knowledge of chemical and cleaning supplies as used in a safe environment.
Conversant with preparing schedules for housekeeping staff and overseeing their activities
Proficient in responding to guest queries and resolving problems efficiently.
Flexible to work in challenging projects with tight schedules.
Outstanding interpersonal and leadership skills
Knowledge and expertise over laundry operations
Professional Work Experience
> Housekeeping Team leader
Hilton hotel 2020 to till date Doha Qatar
Housekeeping Executive
Mar’ 2019 to 2020, Ginger Hotel, Visakhapatnam
Housekeeping Executive
June’ 2017 to Feb’ 2019, La Hospin Hotel, Rajahmundry
Housekeepeing Executive
Dec’ 2016 to May’ 2017, Hotel Supreme, Visakhapatnam
Duties and Responsibilities
Manage the daily activities of the Housekeeping department to include appropriate cleaning of all office rooms, seating areas, washrooms and suits.
Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.
Daily supervision of the housekeeping staff, including the day, event and post-event crews.
Purchase, re-order and maintain housekeeping supplies and inventory
Maintain the housekeeping budget, providing billing summaries and expenses for all pre and post events.
Ensures the proper maintenance of all equipment; makes arrangements for repair and/ or replacement of used and damaged equipment.
Visits evening shift and overnight shift periodically
Housekeepeing Executive
Mar’ 2015 to Nov’ 2016, Quality Inn Bez Krishna
Duties and Responsibilities
Establish cleaning work routines for the staff
Oversee cleaning and maintenance activities
Conduct inspections on a pre-event basis to ensure proper cleanliness
Maintain budgets for housekeeping activities
Resolve conflicts and guests’ problems
Plan, organize and direct team members to ensure high customer satisfaction
Train new and existing employees in training procedures and upgrades
Coordinate with the team members for smooth and efficient functioning of the department
Plan and facilitate team member meetings
Evaluate condition of furniture, fixtures and décor and make appropriate changes and / or repairs
Housekeeping Executive
Nov’ 2010 to Feb’ 2015 Four Points by Sheraton, Visakhapatnam.
Duties and Responsibilities
•Responsible for supervising the work of the on-duty staff
•Assign duties to the employees
•Issue cleaning equipment and supplies to the staff for respective duties
•Confirm with the front office for special guest requests such as flower arrangement in the room, etc.
•Ensure that arrival rooms are made ready on time
•Make sure that the check out rooms are cleaned and handed over to the front office on time
•Update the system with real time status of room occupancy and the cleaning status
•Ensure that the public areas are regularly cleaned, especially during events or functions
•Prepare shift closure report
•Give and take proper handover at the end and beginning of the shift
•Coordinate with the housekeeping manager for conducting the performance appraisal
•Analyze the staff performance for developing training plans
•Train new employees for adapting to the hotel SOPs (Standard Operating Procedures)
Senior Housekeeping Supervisor
Nov’ 2009 – Nov’ 2010, Fortune Inn Sreekanya, Visakhapatnam.
Duties and Responsibilities
•Inspect level of cleanliness and report issues to the management
• Assist in scheduling of staffs according to projected staffing requirements
• Respond to guests’ requests and complaints
• Report needed repairs to the maintenance staff
• Oversee housekeeping staff to maintain cleanliness of individual rooms and other areas
• Coordinate supplies of linen etc. in order to maintain sufficiency
• Report lost and found articles
• Maintain linen carts and supplies as necessary
Housekeeping Supervisor
Nov’ 1996 to Jul’ 2009, Dolphin Hotels Ltd., Visakhapatnam
Duties and Responsibilities
Responsible for the cleanliness of the assigned areas
Work in accordance with the SOPs (Standard Operating Procedures)
Report to the shift in charge supervisor
Maintain a log of the daily tasks allocated and completed
Responsible for the serviceability and periodic maintenance of the equipment used
Update/inform the shift in charge supervisor with the progress of the tasks allocated in order to be updated in the system
Clean the check out rooms and replenish them with the necessary supplies
Attend to guest calls and requests and inform the same to the front desk
Report lost and found items to the front desk and deposit the same at the security department. Informé the shift in charge superviser about the same
Replenish all inventories in the pantry and stock room
Coordinate with the team members for smooth and efficient functioning of the department
Strengths :
Strong sensé of responsability.
Keen to help out colleagues who are struggling with their duties.
Areas Of Expertise:
Cleaning room
Managing performance
Forecasting problems
Academic Qualification:
B.A (Bachelors of Arts)
Diploma in Hotel Management specialized in the Housekeeping Dept.
Personal Profile :
Name : Ch. Bhaskara Rao
Father’s Name : Ch. Rama Rao
Date of Birth : 21.02.1975
Marital Status : Married
Religion : Hindu
Nationality : Indian
Declaration:
I acknowledge that the details shared above are true to the best of my knowledge and belief and can be supported with documented proofs, if required.
PLACE : Visakhapatnam CH. BHASKARA RAO
DATE : 16--3-2022
Contact this candidate