Medical Assistant Front Desk

Crissy Orona

*** * * **. ***. **, Tulare CA ***74

Home: 559-***-****

***********@*****.***

Summary

Knowledgeable medical office professional with strong background in fast pace environments, advanced medical skills . Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.

Skills

Venipuncture and phlebotomy

Data entry

HIPAA compliance

Electrocardiography (EKG)

Bilingual in Spanish

Charting expertise

Call routing

Microsoft Office

Experience

San Joaquin Valley College October 2017 to September 2018

Instructor

Visalia, CA

Set and communicated ground rules for classroom based on respect and personal responsibility

Assessed students' grasp of class material presented in courses and workshops

Helped adult students meet diverse professional development goals

Established objectives for all lessons, modules and projects

Developed guides and course materials focused on reinforcing lecture information and helping students learn

Optimized learning processes through research and development of innovative learning methods

Evaluated student progress and adjusted learning plans to foster progress

Northwest Urgent Care CMP Fresno April 2017 to October 2018

Medical Assistant

Fresno, CA

Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses

Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment

Organized charts, documents and supplies to maintain team efficiency

Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests

Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses

Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies

Performed routine tests such as urine dip stick, vision and hearing tests

Collected forms, copied insurance cards and [Action] to coordinate patient information for billing and insurance processing

Communicated with patients by phone and via written correspondence

Maintained and calibrated lab instruments and equipment

Selected equipment for use in ultrasound setup according to specifications of examination

Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes

Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations

Javier Amu Pediatric Medical Center Inc. July 2010 to June 2016

Medical Assistant

Reedley, CA

Reviewed treatment sheets for completeness and accuracy

Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion

Assisted [Job title] in providing care to infants, children and adolescents

Coordinated services with medical and office staff to ensure patient satisfaction, engagement and compassionate care

Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes

Ordered and received disposable supplies and created SAP purchase orders

Completed and submitted clinical documentation in accordance with agency guidelines

Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare

Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment

Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary

Sterilized medical equipment after each procedure

Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families

Acted as a liaison between physician and patient

Measured patient peak flows

Answered appointment calls

Organized charts, documents and supplies to maintain team efficiency

Contacted pharmacies to submit and refill patients' prescriptions

Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations

Prepared prescription refill requests on behalf of the physician

Trained patients on how to properly operate medical equipment

Interviewed and engaged patients to obtain medical history, chief complaints and vital signs

Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process

Scheduled appointments for patients via phone and in person

Performed routine tests such as urine dip stick, vision and hearing tests

Education and Training

University of Phoenix

Bachelor of Science: Applied Psychology

Tempe, AZ

Intercoast Colleges

Vocational: Medical Assisting

Anaheim, CA

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