Tessa Walker

Medical Assistant/Pateint Representative

Collierville, TN 38017

adqu9a@r.postjobfree.com

+1-662-***-****

Authorized to work in the US for any employer

Work Experience

Medical Assistant/Patient Representative

OrthoSouth - Memphis, TN

August 2021 to Present

1. Gather pertinent medical information for Patients being seen by Orthopedic specialists. 2. Vital signs each patient in triage

3. Register new patients and update any medical information for each patient with each visit. 4. Obtain and review prescription medication with each visit. 5. Determine location of injury upon new patient, new injury, etc with X-ray, MRI, EMR studies as needed. 6. Schedule surgery with Specialist if surgical intervention has been determined. 7. Create refill prescription medication or new prescription medication as determined by Physician. 8. EMA, EMR and PACS DICOM viewer proficient.

CNA - Certified Nursing Assistant

Private Contractor - North Mississippi

April 2019 to Present

Curate a loving and caring environment for Hospice, Rehabilitation and Long term care patients. Knowledge of health devices and workings.

REIMBURSEMENT SPECIALIST

RXCROSSROADS

June 2016 to September 2016

06/2016-09/2016

• Ensured all inbound calls were processed, every case for technical issues were collected and tracked in our program ACT, all in prompt manner.

• Gathered Purchase Orders for warehouse deliveries.

• Created Manuals for our Max Graphics and Color Pro Printer Machines to be sent out with all orders sent to consumers and clients purchasing.

REIMBURSEMENT SPECIALIST, RX CROSSROADS

INTAKE SPECIALIST, MEDIMMUNE

OMNICARE

February 2015 to December 2015

02/2015-12/2015

• Reviewed and determined patient eligibility under Federal Poverty Guidelines requirements in timely fashion for Patient Assistance Program

• Regularly updated all case files to ensure seamless team coordination INTAKE SPECIALIST, MEDIMMUNE

Reimbursement Specialist

OMNICARE

September 2014 to February 2015

• Collect, verify, and processed new or returning patient and insurance information as required for standard operating procedure in timely manner, within 24 hour or less

• Thoroughly trained for HIPAA guidelines for compliance

• Cross trained for multiple pharmaceutical patient intake platforms ASSOCIATE

OMNICARE

September 2014 to February 2015

• Helped control inventory, reducing food and overall loss

• Handled guest reservations, and confirmations

• Instrumental in creating desserts that were aesthetically progressive in platting FRONT OF THE HOUSE MANAGER

APPLEBEE'S - Oxford, MS

June 2011 to September 2013

• Supervised front of house operations ensuring that servers, hosts, and bartenders were giving needed guest services to customers

• Worked closely with GM and District GM for quality control, inventory and overall function of operations

• Responsible for creating schedules for staff of 15-25 people SERVER/BARTENDER

WICK'S PIZZA

July 2009 to November 2011

• Instrumental in opening store and closing dining area while supervising employees on delegated tasks

• Responsible for Sunday lunch buffet and all promotional signs in-store

• Trained new employees for job readiness in store openings, and functions as a new employee

• Successfully handled transactions, customer service and management needs

• Cleaned and organized eating and service area

Education

Associate in Science (AS)

SOUTH OLDHAM HIGH SCHOOL - Crestwood, KY

2002

Skills

• customer service (2 years)

• healthcare (Less than 1 year)

• RECEPTIONIST (2 years)

• RETAIL SALES (2 years)

• ICD-9

• ICD-10

• Hospice Care

• HIPAA

• Medical Billing

• Hospital Experience

• Microsoft Office (10+ years)

• Customer Service (10+ years)

• Phone Etiquette (10+ years)

• Computer Literacy (10+ years)

• Caregiving

• Medical Terminology

• Guest Services

• Patient Care

• Customer service (10+ years)

• Customer support (10+ years)

• Documentation review

• Transcription

• Experience with children

• Childcare

• Training & development

• Medical office experience

• Vital Signs

• Medicare

• Sales

• Customer relationship management

• Typing

• Travel planning

• Database management

• Windows

• Epic

• ADLs

• Communication skills

• Phone triage

Certifications and Licenses

CNA

CPR Certification

Additional Information

SKILLS

• Experienced: More than 10 years in customer service; both in-person and virtually

• Adaptable: ability to learn highly-specialized programs from fluency in healthcare reform data programming such as ICD-9 and ICD-10 coding to HIPPA regulations

• Trustworthy: proven experience handling financial transactions and sensitive customer data

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