Building Superintendent Customer Service

MATTHEW PEDERSEN

301-***-**** ************@*******.***

https://www.linkedin.com/in/matt-pedersen-6a28316/

PROFESSIONAL QUALIFICATIONS

●Experienced building superintendent and judicial officer, with 8 years of experience in residential building management support, known for neutral and unbiased approach and high attention to detail

●Strengths include: building maintenance management; resident relations; objectivity in disputes; risk management; and diligent compliance with rules and regulations

●Diligent and personable, always demonstrates customer service professionalism, excellent communications and interpersonal skills, integrity with sensitive information, and the ability to de-escalate in conflict

●Technology: Microsoft Office and Office 365; Corel Office Suite, Zoom, social media, type at 75+

WPM

PROFESSIONAL EXPERIENCE

Building Manager (Oct 2020 – May 2021)

ISN Corporation, Indian Head, MD

●Assisted in the coordination of facilities maintenance for 220 United States Marine Corps barracks, using collaboration and military correspondence to facilitate repairs

●Conducted routine inspection of facilities to locate deficient maintenance

●Instructed Marines on “self-help” repairs, such as cleaning window HVAC unit filters and changing lightbulbs

●Collaborated with the facilities chief (S4), on maintenance request tickets to NAVFAC

●Programmed Dormakaba electronic locks, issuing access cards to Marines that were tenants in their barracks room

●Conducted quality review of furnishings in rooms, and suggested replacement of furniture as needed

●Attended weekly facilities briefings and read weekly facilities reports

●Was given online training and field training on eMH scheduling software and Maximo maintenance tracking systems

District Court Commissioner (Judicial Officer) (Nov 2008 – Jul 2019)

District Court of Maryland, La Plata, MD

●Offered front line judicial access to citizens, law enforcement and corrections staff in a neutral and equitable fashion

●Reviewed and evaluated probable cause statements from law enforcement, and public citizens and exercising independent judgment to determine whether to issue criminal charges based on the sufficiency of facts alleged

●Applied risk assessment and de-escalation skills to address the needs of irate, frustrated, distressed, and occasionally injured members of the public. These skills were essential, as was being able to utilize computer systems of varying complexity to complete all tasks with an extremely high level of accuracy

●Assisted individuals with disabilities or challenges, by transcribing to PDF copies of court forms, to assist filing

●Communicated both in person and video conferences to provide instructions and interview arrested individuals

●Reviewed petitions for peace and protective orders and deciding whether it is appropriate to issue interim orders to protect the safety of petitioner and mitigate risk to the petitioner and other protected parties

●Entered new cases into the Maryland Judiciary electronic case management system (records management), conducting initial appearance hearings, advising defendants of charges, and their rights, and independently determining release conditions after running an extensive criminal background check using NCIC, CJIS, and other secure government databases with strict IT security protocols

Apartment Superintendent (Jun 2001 – Dec 2009) Kriegsfeld Corporation, Washington, D.C.

●Managed overall maintenance of interior dwellings, interior common areas, exterior structures, and grounds for a four-building apartment complex

●Assumed responsibility of trustee/building manager when they were unavailable

●Acted as a liaison; listened, and documented and informed management of tenants’ concerns for resolution

●Provided prompt, courtesy on-call customer service 24 hours/7 days a week

●Scheduled and directed the work of licensed electricians, plumbers, and fire protection professionals

●Utilized a computer to record daily work log as well as prepare invoices and process purchase orders to fax to the management company

●Tested, inspected, trouble-shoot to determine possible cause and what repairs were needed; reviewed inventory, and procured part(s), if needed

●Performed construction skills to include: resurface floors, install windows and doors, trim and molding, patching drywall and plaster, repairing roofs, interior and exterior painting, cleaning gutters, installation of items to include but not limited to: faucets, electrical fixtures and switches, communication cabling, and audio-visual equipment

●Conducted routine, periodic, or special inspections to determine repair and maintenance work necessary to prevent breakdowns of the complex

●Provided comprehensive landscaping by designing, procuring, and installing seasonal landscaping flowers and plants

●Maintained grounds by trimming and pruning trees, brushes and plants; mowing grass, ranking and mulching; fertilizing and weed control; edging and sweeping walkways; pest control and snow removal

EDUCATION

Criminal Justice B.S., University of Baltimore, Baltimore, MD

● Honors Program, Dean's List

Criminal Justice A.A.S., Prince George’s Community College, Upper Marlboro, MD

● Phi Theta Kappa Award, Honors Program, Dean’s List

Work-based training included: Microsoft Excel, active shooter training, CPR-AED certifications, OSHA 10 hour general industry, customer service, sexual harassment, employee ethics, plain writing, technical writing, employee engagement, agency policy, information security awareness training

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