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Customer Service Center Representative

Hyden, KY
April 23, 2022

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wanda Ward

Hyden, KY *****


Willing to relocate to: Hazard, KY

Authorized to work in the US for any employer

Work Experience


Napier Trucking - Williamsburg, KY

April 2013 to July 2016

Maintained all financial matters for small trucking company. Bartender

Fifth Amendment Bar and Grill

May 2011 to September 2012


KVAT Food City - Hazard, KY

January 2011 to November 2011

Customer Service Representative/Call Center

Sykes Enterprises, Incorporated - Chavies, KY

May 2007 to October 2009

Call center representative for Bank of America.


Dairy Queen

February 2005 to February 2008

Sales Associate

Walmart - Hazard, KY

September 2006 to April 2007


Clinical Medical Assistant Certification

Choice MD - London, KY

May 2017 to September 2017

High school or equivalent

Leslie County High School


• Typing (10+ years)

• Customer Service (10+ years)

• Sales (9 years)

• Windows (10+ years)

• Injections (Less than 1 year)

• Venipuncture (Less than 1 year)

• Phlebotomy

• Triage

• Vital Signs

• Patient Care

• Pharmacy technician experience (Less than 1 year) Certifications and Licenses

Clinical Medical Assistant


Pharmacy Technician

September 2020 to March 2022


Customer Focus & Orientation — Highly Proficient

September 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Customer Service — Highly Proficient

September 2020

Identifying and resolving common customer issues

Full results: Highly Proficient

Sales Skills — Proficient

September 2020

Influencing and negotiating with customers

Full results: Proficient

Call Center Customer Service — Expert

September 2020

Applying customer service skills in a call center setting Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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