Arabic Customer Service

CAREER SUMMARY

Accomplished leader with over ** years experience in Management, Sales, Marketing, Leadership, Change Management, IT Management, Human Capital, and Leading Teams to Success.

SKILLS & ABILITIES

Client Management • Business Development • Human Resources Management

Relationship Building • Revenue Growth • Sales Direction

B2B Sales • Training/Mentoring • Business processes

Marketing Strategies • IT management • Database Architecture

Project Management • System Engineering • Service Management

Multilingual in English, French, and Arabic.

EXPERIENCE

Management and IT Consultant, IA Consulting 03/2013– Present

Spearhead transformation and change in client work environment toward more profitability and market exposure; while helping maintain continuity and smooth operations.

Oversee the Management, design, and implementation database system to track sales, quotations, and activities. The system can be accessed both locally and remotely with all the necessary security in place to prevent unauthorized use of the system.

Led the creation of a Data management system that saved a client 25% of the cost of production while increasing the efficiency by over 33%.

Directed the increase in efficiency by streamlining technology and its applications.

Oversee the design and implementation of WANs and LANs.

Successfully grew a business at 19% year over year.

Establish procedures and processes that caused significant cost reduction and improved performance.

Substantial Improvement in communication and efficiency between departments, and a significant reduction in redundancy and task repetitions.

Chief Operating Officer, Fore Ware, Inc. 06/1995 – 02/2013

Successfully manage the company and help it grow from startup.

Hire and develop many members of the staff that were promoted to higher positions.

Manage the development of proactive strategies to increase sales, distribution, and marketing, and address improving customer service and problem-solving strategies.

Guide the creation and implementation of training programs for the employees.

Lead the design, blueprinting, and creation of applications for various business operations with built-in documents and employees management.

Champion change as required by the business environment and operations.

Manage the design, processes, testing, and quality control of software and hardware deliverable.

Lead Project Development and Management insuring successful implementation on time and under budget.

Successfully managed the company’s budget and made sure that the operations were performing the best levels of efficiency and effectiveness.

Direct the negotiations of agreements with private and public sectors locally and internationally.• Continually met and exceed the goals that we set for the company.

West Coast Region Manager, Datronics, OR 01/1992 – 05/1995

Facilitate and establish the Portland office as the company's West Coast hub of operations.

Run and Assist in planning the portfolio growth through the development of a business plan consistent with overall management objectives.

Manage 45 staff members of HR, sales, and marketing of consulting services to various industry leaders in the West Coast region.

Provide premier client service by developing customer relationships; Focus on client needs and performance, and profitability.

Provide talent that fit closely the clients’ requirements. Many of our staff on contract at the clients became permanent employees at the request of the clients.

The list of Clients includes Nike, First Interstate Bank, PG & E, Consolidate Freightways, Wells Fargo Bank, US Bancorp, Mazda America among others.

Exceed sales goals set by the company.

EDUCATION

06/1981 Portland State University – Portland, OR – Bachelor Mathematics 3.85 GPA

COMMUNICATION

In the early 1980s, Author a booklet on International Trade; the Benefits and the Challenges. Conduct seminars, the booklet, and the seminars met with great success and were used by many venturing in trade especially in the Middle East area.

LEADERSHIP

Co-Chair of OCSO, a charity conducting ski events and collecting money for Cancer Research, Hospice, and education.

Communication Chair for BIST, a charity that trained physically injured and handicapped people to become productive members of society by providing them with IT training and placing them back in the workforce.

Member of Habitat for Humanity.

Contact this candidate