Delta Taylor

adqu6x@r.postjobfree.com 330-***-****

**** ****** **** **

Warren, OH 44485

Summary

Committed and thorough Data Transcriber with 4 years of experience,

quick typing skills and strong work ethic. Expert at coordinating and

completing projects with minimal supervision. Proven strengths in

relationship building and communication.

Skills

Data input

Spreadsheet creation

Verifying data accuracy

Collecting information

Email communications

File management

Microsoft Office experience

Addressed customer service inquiries quickly and accurately.

Scheduling experience

Notary

Multi phone line operations

Experience

Administrative Assistant - Champion Insurance (Warren, OH)

August 2020 - present

Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.

Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.

Organized and maintained filing and document management systems by coordinating, archiving and purging files.

Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.

Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.

Prepared packages for shipment by generating invoices and setting up courier deliveries.

Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.

Maintained inventory in administrative building supply closet to prevent shortages of supplies.

Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.

Data Entry Specialist - Local BPO Values (Garrettsville, OH)

January 2017 – August 2020

Organized billing and invoice data, prepared accounts receivable

and generated revenue reports to provide controllers with vital

financial information.

Input client information into spreadsheets and company database

to provide leaders with quick access to essential client data.

Maintained quality levels above prescribed minimums to support

team productivity and efficiency.

Documented data entry completions in corresponding logbooks.

Compiled data from source documents prior to data entry.

Verified and updated account information in company computer

system.

Identified, corrected and reported data entry errors.

Collected and input rental data into Rent Manager database.

Customer Service Representative - West/ Alorica (Niles, OH)

September 2006 - January 2017

Escalated customer concerns.

Cultivated impactful relationships with customers and drove business

development by delivering product knowledge.

Assisted approximately 130 customers each shift with billing

questions, troubleshooting and general information.

Consulted with customers to determine best methods to resolve

service and billing issues.

Reviewed account and service histories to identify trends and issues.

Informed customers about billing procedures, processed payments

and provided payment option setup assistance.

Reviewed customer data to assess current issues and determine

potential solutions.

Documented conversations with customers to track requests,

problems and solutions.

Addressed customer service inquiries quickly and accurately.

Assistant Store Manager - Fashion Bug (Warren, OH)

July 2005 - September 2006

Set schedules and delegated assignments based on team member

strengths to optimize floor coverage and service levels.

Helped team members deliver polite and positive service to every

customer by closely monitoring behaviors and offering constructive

guidance.

Processed credit and debit card payments and returned proper

change for cash purchases.

Mentored team on effective upselling and cross-selling techniques.

Replenished merchandise, welcomed customers, responded to

questions and maintained overall presentation of store.

Completed frequent walk-throughs and directed team members to

correct any issues impacting store appearance or professionalism.

Education and Training

LaBrae High School, Leavittsburg, OH

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