Service Representative Data Entry

LaTonya Colbert

Summary

Latonya is an experience Customer Service Representative who most recently worked as one at Primerica. Her main responsibilities included handling payments from all customer’s monthly insurance payments, updated customer addresses and records within system, and processed various insurance applications for agents and brokers. Additionally, Latonya worked at Lexis Nexis as a Record Coordinator where she managed all reports that were being requested by the insurance clients. Finally, Latonya is comfortable working with Microsoft Office including Word, Outlook, and Excel and her Bachelor’s Degree in Physical Education.

Education

Paul Quinn College

Bachelor of Science, Physical Education

Gwinnett College

Medical Office Administration

Skills

Strong Work Ethics

Strong Clerical Skills

Microsoft Office

Problem Solver

Self-Motivation

Email Dependable

Filing Documents

Certified Radio

Team Player

Time Management

Self-Confidence

Ability to Accept Constructive Criticism

Quick Learner

Financial Records and Processing

Certified Radio Dispatcher

T-Shirt Designer

ALCON

PICK / PACK

Pick appropriate product from bins and place into trays and kits Audit picked items to verify they were picked and packaged correctly Use shrink wrapping machine to properly wrap trays and kits Prepare, organize, and file lens literature Package trays and kits into boxes to be shipped Maintain high levels of accuracy and performance at all times Assist team members with assignments as directed by Team Lead or Supervisor

AT&T

Remittance Processor September 2019 to March 2020

Responsible for processing mailed-in customer payment

Operate high/low speed mail extraction equipment document

Capture equipment and perform 10

Responsible for meeting production standards

LexisNexis

Record Coordinator July 2019

Performed and researched police records by viewing and interpreting public record information for insurance claims purposes.

-2-

Responsible for calling the police and fire agencies to inquire about reports that are being requested by CRU for Insurance clients.

Apple One Sept 2018 to Jan 2019

Identified company codes on a wrap log that contains checks and vouchers to prevent errors.

Validated batch type (LPR, AIR, etc.) for sorting checks errors.

Validate batch type (LPI, AIR, etc.) for sorting checks.

For ADP Souring Payroll Ensures that al Payroll, accounting and auxiliary system.

Primerica

Operation Clerk Nov 2000 to May 2018

Used Microsoft Office to determine the number of hours’ employees worked in each department and branches.

Used the system to process Remittance for client’s insurance by keying in monthly payments using Outlook.

Audited accounts to ensure the employees are in compliance with standard procedures.

Communicated with subordinates to discuss operational problems with continuous changing procedures.

Validated and confirmed critical information for subordinates using basic accounting.

Used Microsoft Office to make policy changes on standard Departmental reports.

Atlanta Casualty Group Inc.

Account Receivable Clerk Jun 1994 to July 2000

Posted customer payments on Microsoft Office

Posted Revenues by verifying and entering transactions for remittance.

Collected payments from customers and posted it to their accounts.

Compiled the budget based on estimated revenues and expenses.

Completed and submitted tax return forms, worker’s compensation forms, pension contribution forms and other government documentations and Data Entry.

Calculated cost of materials, overhead and other information based on price list from previous years.

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