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Customer Service Associate

San Antonio, TX, 78205
April 23, 2022

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Santiago Elizondo Maldonado

San Antonio, TX +1-210-***-**** 11/25/96 24422 Birdie Rdg

Diligent and detail-oriented history professional with 4 years of experience promoting positive guest relations efforts. Collaborative and adaptable team player skilled in professionally communicating, researching to resolve complex problems with innovative solutions, and managing documentation, records, presentations, and project deadlines in fast-paced and dynamic environments.


Bachelor of Arts in History - Economics Minor - cum laude - GPA

3.52, the University of Texas at San Antonio, Fall 2021

Associate of Arts, Northeast Lakeview College, Spring 2019

Professional Experience

Career Exploration & Education March 2020 - December 2021

● Exploring career opportunities following COVID-19 layoffs and graduation

● Enhanced history knowledge by completing courses in history and economics finishing my degree

San Antonio International Airport - Steak 'n Shake Fast Food San Antonio, TX

Fast Food Associate April 2016 - March 2020

● Prepared food for eight hours per day, five days a week, by adhering to detailed recipes and effectively multitasking

● Served guests by maintaining a positive and professional attitude

● Maintained dining and kitchen areas by implementing a regular cleaning schedule, ensuring compliance with all health and safety guidelines

● Documented and recorded information using clear and concise written communication skills, creating an accurate history for future

● Trained several new employees by demonstrating techniques and offering feedback and motivation, allowing for a smooth transition into the position

● Processed transactions using a complex POS system and careful attention to detail

Additional Experience

National Young Leaders Conference Participant

● Grew leadership skills by attending a 5-day conference, improving the ability to lead groups and inspire change

● Participated in activities and presentations using exceptional communication and listening skills, subsequently cultivating strong relationships with other participants

Core Competencies

Research, Writing, Interpersonal Communication, Presentations, Relationship Building, Problem-Solving, Record Keeping, Documentation, Customer Service, Bilingual (English & Spanish)

Technical Skills

Microsoft Office (Word, Excel, PowerPoint, Outlook)

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