Customer Representative Medical Billing
Resume:
Ruth Rivera
*** **. ***’s Ave #*A Bronx, NY ***54
***********@*****.***
Energetic Customer Service Representative with 10+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Skilled at transforming customer feedback into actionable insights that drive revenue, increase customer relationship, and improve processes.
Experience
NYC DOE SCHOOLS 09/2011- CURRENT
Parent Volunteer- Community Engagement /NYC
●Provided organization and logistic for special events, providing a reliable communication network among parents and teachers, coordinating parent volunteers in classroom activities, and conducting fundraising events and programs. Also, as Special Education Parent Member I delivered guidance, counseling, and different resources to meet their child needs.
●Oversaw the planning and implementation of outreach strategies. Responsible for connecting teacher, students, and parents in school activities by creating sponsorship agreements and cultivating relationships with programs, individuals, and other relevant educational programs.
TARGET 07/2006 – 11/2006
Customer Representative/NYC
●Created a welcoming experience by authentically greeting, every guest every time, and welcome guests into self-checkout and aided as needed.
●Responsible to scan and bag all guest items efficiently, neatly, and in compliance with food safety standards and company best practices.
●Memorized entire line of company products and services, including prices and special discounts. Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate.
FLEET BANK 08/2003 – 11/2005
Teller/NYC
●Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, and selling cashier’s checks.
●Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance.
●Assisted clients with various questions and concerns related to their accounts and bank products.
●Helped customers open and close checking accounts, credit cards, savings accounts, personal loans, and mortgages.
Skills
• Bilingual (Spanish and English) • Accounting, Accounts Payable & Accounts Receivable • Excellent time management skills • Conflict Management • Excellent Customer Services • Data analytics
Education
Accounting Online QuickBooks at Jewish Community House of Bensonhurst 2022
Medical Billing & Coding Certificate at Jewish Community House of Bensonhurst 2022
High School Diploma at ASHS at Clark 2000
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