Branch Manager Customer Service

TERRI HUNN

MAILTO:*******@*******.*** *********@*****.*** / 201 Lone Tree, Hickory Creek, TX 75065 / 214-***-****

Executive Summary

Dynamic, high-energy senior human resources professional with more than 22 years of experience with ability to positively impact organizational performance as an active business partner with in-depth knowledge of business operations, transformation activities, and systems management. Proven leader who continually strives to enhance company culture, performance, and employee productivity while maintaining a strict focus on overall strategic business goals and initiatives.

Core Competencies

*Strategic Business Partner *Employee Relations

*Employee Development *Training and Coaching

*Change Management *Employee Recognition

*Client Relations Management *Project Management

Professional Experience

Conifer Health Solutions - Dallas, TX April 2014 – current

Director, Talent Acquisition and Workforce Management

Responsible for strategically leading the recruiting team to ensure best recruiting practices to attract, source and screen applicants for business units within Conifer Health Solutions. Responsible for partnering with leadership, Human Resource Business Partners, HR Centers of Excellence, or other team members to identify and implement innovative recruitment and staffing strategies, utilize creative sourcing techniques to include Internet, networking, job fairs, referrals, and other creative sourcing methods. Managing both onshore and offshore staff, vendor relations, marketing agency partnerships and RPOs.

Selected Achievements

Increased fill rate month over month since taking over team to Sept 2021.

Negotiated and implemented two RPOs

Restructured team to ensure dedicated recruiting support

Established proper reporting for executive visibility

Additional responsibilities:

Provided Human Resources oversight to payroll team to ensure policies are applied properly, periodically audit to ensure department follow state and federal wage practices. Mentor and train personnel in the Human Resources Business Partner role. Serve on project team for Oracle implementation scheduled for July 2022.

Director, Human Resources/Business Partner

Strategic consultant for executive leadership on effective people-related actions that ultimately drive business goals and objectives for more than 5,000 employees across the United States. Work in partnership with senior leadership, line leadership and employees to help identify the most effective organizational structure within a very complex business to achieve strategic goals. Coach and direct leadership and employees in all areas of human resources.

Selected Achievements

Executed many employee divestitures and integrations ranging from 25 employees to 500 plus

Implemented and trained on roll out of position control system nationwide

Strategically partnered with executive leadership during multiple reductions in workforce

Developed and presented monthly leadership training

CAE Inc. – Dallas, TX Jun. 2008 – Mar. 2014

Human Resources Business Partner

Directed overall HR strategic initiatives for over 1,500 employees at facilities in Texas, Oklahoma, Arizona, Mexico and Canada. Responsible for providing direction and guidance to business leaders as a partner in achieving their strategic goals. Coached and directed employees and management in all areas of HR while ensuring compliance with regulatory bodies such as FAA DOT, AAP, and EEOC.

Selected Achievements

Successfully led, executed, and passed three FAA Drug and Alcohol Audits, two OFCCP audits and four EEOC lawsuits with little to no negative impact on the business.

Developed and implemented the Pilot Instructor Compensation Program for all business aviation facilities in the United States

Managed two site closures and three large layoff activities

Served on the testing and implementation team for the global Human Resources Information System

Implemented New Employee Recognition Programs

Bombardier Aerospace – Dallas, TX Jul. 2000 – Jun. 2008

Senior Human Resource Business Partner

Strategic business partner in all facets of human resources including recruiting and retention, conflict resolution, change management, performance development, and benefits administration. Focused on high-priority and complexity projects such as process improvement, procedure development, issue resolution, training, and labor relations. Provided partnership to more than 2,000 employees across United States and Canada.

Selected Achievements

Promoted to Senior HR Advisor within 18 months

Developed a recruiting and interviewing program used by the local Independent School Districts for training students

Developed and lead training for Harassment and Discrimination Prevention Program corporate wide

Implemented new Performance Review Management System

Served on the testing and implementation team for the global Human Resources Information System

Developed New Hire Orientation Program

Burnett’s Staffing Inc. – Dallas, TX Sept. 1998 – Jul. 2000

Branch Manager

Staffing Coordinator

Promoted to direct all efforts related to the efficient utilization of staff through training, mentoring and client management.

Promoted to Branch Manager within 6 months.

Supervised a staff of 10

Met and exceeded monthly branch goals

Maintained operating budget for assigned branch

Developed and maintained key client relationships

Education & Training

Brookhaven Community College – Business Administration

Stephen F. Austin State University – Business Administration

Society of Human Resources Management

Six Sigma Analyst I & II Certification

Leadership for the Future Certification

Change Management

Kaizen

Ritz Carlton Customer Service Training

References Available Upon Request

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