Assistant Manager Customer

Rhonda johnson

**** ***** **, ***** ******, Minnesota, 56374 320-***-**** *********@*****.***

I'm a great fit for your company I have experience and the drive. Fast learner

Like to get job done fast and efficient.

Enjoy working with others to create a future manager. Enjoy making customers feel like this is there a friend, not just a customer.

Like to learn new things to grow my career.

High School Diploma - 1988

Eden Valley Watkins School - Eden Valley, MN

Assistant Manager - July, 2020 to Present

Holiday gas station - Royalton, MN

Set and enforced policies focused on increasing team productivity and strengthening operational efficiency. Liaised with the team to increase efficiency in different projects Trained team members in successful strategies for meeting operational and sales targets. Managing order and stock

Responsible for collecting payment from clients with negative account balances, running weekly reports Reviewing customer feedback and then suggesting ways to improve processes and service levels Advanced to keyholder and assistant manager-in-charge in manager’s absence. Provided current employees options for additional training opportunities. Scheduling, checking inventory, stocking

Reporting any issues of concern to senior managers Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Ensuring overall guest satisfaction

Identifying and resolving stock deficiencies

Error free documentation of all account opening forms and customer instructions Responsible for day-to-day operations, including all of food services Opening and closing store procedures

Solving disputes (both internal and external)

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Flex Associate - December, 2019 to July, 2020

Kohl's - Waite Park, MN

Provided accurate information about promotions, customer programs and products, helping drive high customer retention.

Organized store merchandise racks and displays to promote and maintain visually appealing environments. Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.

Issued receipts and processed refunds, credits, or exchanges. Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms. Maintained up-to-date knowledge of store sales, payment policies and security standards. Assisted customers with locating and choosing merchandise in any store department. Checked prices for customers and processed items sold by scanning barcodes. Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance. Monitored customers for signs of security concerns and escalated issues to management. Assistant Manager - April, 2013 to November, 2018

Walgreens - Hemet, California

Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products. Lead the team in maintenance revenue target and best customer services Provided weekly work schedules to employees to accommodate business demands and vacation requests. Communicated with managers of other departments to maintain transparency. Set and enforced policies focused on increasing team productivity and strengthening operational efficiency. Onboarded new employees, including training, mentoring and new hire documentation. Manage and monitor specific investment portfolio performance Liaised with the team to increase efficiency in different projects Trained team members in successful strategies for meeting operational and sales targets. Managing order and stock

Reviewing customer feedback and then suggesting ways to improve processes and service levels Advanced to keyholder and assistant manager-in-charge in manager’s absence. Reviewed sales and gross profit reports to determine options for increasing market growth. Scheduling, checking inventory, stocking

Reporting any issues of concern to senior managers Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Ensuring overall guest satisfaction

Identifying and resolving stock deficiencies

Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.

Developed and managed employee schedules, balancing individual requests and requirements with business needs. Increased operational efficiency by training staff on best practices and protocols. Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Opening and closing store procedures

Solving disputes (both internal and external)

Aid customers in locating merchandise

Trained employees and oversaw production staff, department leaders and shift managers.

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