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customer service, management skills, cooking, coaching,training develo

Dallas, TX, 75243
April 23, 2022

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Nina Chancellor

Seeking Management position

Rowlett, TX 75088


To join an established and growing company at a challenging rewarding position as a Customer Service Representative/ Trainer which will allow me to utilize my management skills. Seeking position with career growth potential.

Willing to relocate to: Dallas, TX

Authorized to work in the US for any employer

Work Experience

Dining Room Supervisor

CC Young Senior Living - Dallas, TX

August 2021 to February 2022

Supervised dining room activities during meal services, and assist serving, supervise the tray line, food production and dish room activities, to ensure completion of daily routine, supervise all aspects of Dining Service Staff, counseling, training, and handling disciplinary action with staff,responsible for conducting training and daily meetings, POS, perform duties of shift, call ins, vacations,instruct shift employees to daily procedures and department protocol, maintain accuracy in meal service for the residents,staff, visitors, identify and report equipment maintenance,process employee meal sheet and ensure accurate amounts of trays to prepare, seating reservations, resetting tables, cleaning,making sure residents are fully satisfied with the exceptional experience provided by the standards of the company. Shift Manager

Zoes Kitchen, Inc. - Dallas, TX

June 2019 to January 2020

providing exceptional customer service skills, running the POS, coaching, training and developing employees on the standards of the company policies and how things are done. Doing administrative paperwork, doing deposits,scheduling, ordering, inventory, overseeing the whole restaurant, communicating with employees, managers,vendors,controlling labor,running food to customer tables,helped prepare food for the line, stocked case with prepared food, followed all policies,and procedures, followed safety, and hazard conditions, held meetings Assistant Manager

Rusty Taco - Dallas, TX

December 2017 to June 2018

providing exceptional customer service,training,developing and coaching employees on R-Taco standards and policies. Running and opening shifts. Handling cash,and doing inventory as well as preparing food, and setting up the line, making sure catering orders are done on time, Also, doing ordering, and having a friendly and positive and professional attitude at all times, communicating with employees and managers, vendors.

Assistant Manager

Whataburger - Rowlett, TX

April 2015 to November 2017

providing exceptional customer service, taking orders,training,coaching, and developing employees,running the register,handling cash,doing inventory, taking food to tables,overseeing the restaurant,managing shifts, to make sure employees are in stations, doing administrative paperwork, help preparing orders,running the drive through, using equipment, following safety and hazard procedures, communicating with managers,employees, vendors,doing scheduling,following up on complaints


High school diploma

Venture High School - Arlington, TX

May 1991 to May 1995


• Food Production (5 years)

• Food Preparation (5 years)

• POS (10+ years)

• Restaurant Experience (7 years)

• Kitchen Experience (5 years)

• Food Safety (10+ years)

• Supervising Experience (9 years)

• Serving Experience (5 years)

• customer service, supervisor,coaching,developing,training, flexibility, POS, ordering,inventory,kitchen supervisor,baker, cake decorator,teacher,administrative assistant, server, assistant bakery manager,responsible,multitask, computer skills, setting reservations (9 years)

• English

• Employee evaluation

• Microsoft Office

• Catering

• Management

• Banquet Experience

• Host/Hostess

• Cooking

• Culinary Experience

• Inventory Control

• Restaurant Management

• Shift Management

• Pricing

• Merchandising

• Recruiting


• English - Expert

Certifications and Licenses

Registered Food Service Nanager

March 2019 to March 2023

Certification for Food Service Manager

Additional Information

I won 2nd place in Yazoo City Mississippi for have the 2nd best bakery and I made the Yazoo City Herald Newspapers for having the 2bd best bakery. 2012

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