Terrie Hales

*** ****** ****

Monroe, GA *****

678-***-****

adqu2s@r.postjobfree.com

With over 20+ years experience in Transportation/Freight Brokerage. I am seeking a job to use my skills and expertise to obtain a position with your company. Conscientious and organized individual with exceptional time management ability. Personable team player with superior communication and interpersonal skills. SKILLS

Provides operational oversight to ensure work is accomplished in a timely and cost effective manner. Insures awareness and monitors employee compliance with all applicable company directives, policies, and procedures.,

● Self Motivated

● Dependable

● Strong Interpersonal Skills

● Negotiations with Customers and New Prospects

● Energetic and Driven

.

WORK EXPERIENCE

STB Freight

Grosse Pointe Farms, MI 48236

Freight Broker Manager/Dispatcher

September, 2020 to Current

● Provide leadership and operational direction for the site logistics, drivers, scheduling & planning function

● Direct daily operations, by: analyzing workflow, establishing priorities, developing goals.& deadlines.

● Trained all new personnel on our dispatch program. .

● Communicate with customers to provide solutions for their customer's needs and current issues/problems and concerns.

● Enter all customer orders into the dispatcher system, as well as made arrangements for pick-up & delivery appointments.

● Identify and elicit new client opportunities,Such as.. prospecting, qualifying, cold calling, making customer calls,closing deals,and quoting.

● Met with new customers to develop a plan that works best for them and their customer, by giving presentations, as well as providing and negotiating rates.

● Developed and maintained strong relationships with current & new customer..

● Communicated with customers with an ETA on driver's pick-up & delivery times via email.

● Post loads.& search for trucks on all load boards.

● Collected all required paperwork on new customers/carrier's, as well as input that information into the system.

● Made sure all existing carrier’s files were updated in the dispatch system.

● Made sure all BOL and POD were sent in and input into the dispatch system once the load had been delivered.

Oldcastle Lawn & Garden

Shady Dale, GA

Shipping and Receiving Manager

August 2019 to September 2020

● Provide leadership and operational direction for the site logistics, drivers.

● Direct daily operations, by: analyzing workflow, establishing priorities, developing goals, and deadlines.

● Overseeing day to day operations.

● Check/scaled driver's in and out.

● Marketed logistical services to new carriers/brokers to bring additional logistic companies into Oldcastle.

● Scheduled, and assigned work orders to company drivers, in a timely manner

● Trained all new shipping and receiving personnel on techniques to meet customers expectations.

● Contacted carriers/brokers regarding inbound and outbound freight.

● Produced a daily & weekly spreadsheet for yard-loaders on what material was shipping out.

● Met with the yard manager on a daily basis regarding inventory & to make sure loads going out were being staged.

● Met with the Production manager daily to go over inventory on upcoming orders for production.

● Updated Procurement Manager regarding low raw material.

● Coordinated and communicated between shifts on what was left to be shipped out or received in.

● Planned/managed company drivers itinerary/routing to ensure timely pick-up and delivery of loads, while following safety regulations.

● Met with the production supervisor daily regarding inventory.

● Input new shipping orders into our systems as well as organized/filed all shipping and receiving manifest and BOLs.

Fortified Freight, LLC

d/b/a One Horn

Covington, GA

Owner

January 2011 to April 2019

● Provide leadership and manage operations and sales.

● Direct daily operations of department by: analyzing workflow, establishing priorities, developing standards and setting deadlines

● Made sure customer service was inputting all load into the dispatch system in a timely manner.

● Input orders and dispatched/planned driver's under loads.

● Communicated with customers/carriers to provide solutions if a problem arised.

● Managed and developed customer and carrier relationships.

● Monitored customer account status to ensure compliance for accounts.

● Made sure appointments for pickup and delivery were being set by our customer service representative.

● Made appointments for pickup and delivery when help was needed to keep the workflow going.

● Orchestrated conversations between shipper, receiver, dispatchers to make sure all deliveries were on time and delivered in a safe manner.

● Identify new customer opportunities.

● Managed customer interactions like prospecting, qualifying, cold calling, making customer calls & quoting lanes as well as deals closure.

● Maintained communication with customer and carriers on transit times, appointment times and current locations of trucks as well as verified when deliveries were made.

● Managed & made sure all loads where being posted on the load boards in a timely manner to make sure they were covered.

● Dispatched drivers from point A to point B

●

Load Pro, Inc

Norcross, GA

Operations Manager/ Freight Broker, Sales, Dispatcher October 2003 to January 2011

● Direct daily operations of department by: analyzing workflow, establishing priorities, & setting deadline.

● Negotiate Freight Rates with customers and carriers.

● Developed and managed customer and carrier relationships.

● Monitored customer account status to ensure paperwork was up to date.

● Enter all customer orders into the computer

● Arranged appointment for pickup and delivery.

● Orchestrated conversations between shipper, receiver,& drivers.

● Identify and eliciting new client opportunities, customer interactions like prospecting, qualifying, cold calling, making customer calls,&quoting lanes.

● Developed and maintained strong relationships with customers and carriers.

● Identify new customer opportunities..

● Maintained communication with customers & carriers, regarding transit times, appointment times and current locations of trucks in transit. Verified when deliveries were made.

● Post loads and search for trucks via the internet carrier search engines

● Dispatched drivers from point A to point B

● Made sure all driver were loaded & delivered on time. Education

Newton County High School

Covington Ga

1989 - 1993

High School Diploma

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