**/**/**** - *******/ **//**/****
**/**/**** - **/**/2016
**/**/**** - **/**/2019
**/**/**** - *******/**** time
2007
2008
2012
Mercedes Nicolette Eshelman
***** * ***** * *** Sapulpa, Oklahoma 74066
918-***-**** ****************@*****.***
Objective
Sales professional with 10+ years experience in lead generation and lead qualification, proven customer service, and communication skills to effectively fill the Sales Associate, Customer Service
(inbound&out), Data Entry roll in any company. Looking for long term but would like a remote job at the moment.
Experience
SelfMaid- Cleaning
Owner
Business management, owner, payroll, books, reception, booking, worked on the floor for 15 years, delt with the best of the best of People as well as employees/co-workers, I can work great independently or awesome with a team!
Family dollar
Manager
Management, customer service, employee issues, phone service, put In orders as well as take tickets and check vendors, all paper work, and bank information and deposits, backgrou d checks with new hires.
Kum&Go
Assistant manager
Customer service 24/7, scheduling, money drops, audits, resets, monthly cut-ins,vendors in and out, payroll, book keeping, on call 24/7, monthlydata and invoice. Driveline retail
Master merchandiser
Meet with mods and go in do audits, cut-ins, resets, discontinue items, set new merchandise, work on my own as well as train people coming aboard, call in work orders, verify payroll mine and others, send other employees out on jobs or task that are critical, if for a reason a rep is not available. Great customer service and independent working, or training others. Creek county DVIS
Custodial/Business
Payroll, became so close with so of the women went back to school for business, cleaned the business and then some residential houses of judges, district attorneys, so I have and excellent customer service repor anywhere.
Education
Charles Paige Sand Springs
High school diploma
Grad/3.2
Wings
Cma
Grad/82%
Oklahoma health academy
Registered Medical Assistant,/RMA
Graduated/3.0
Skills
Customer Service
Sales
Inbound/outbound calls
Work dependantally
Problem solver
Good listener to apply to situation at hand
Great problem solver
Multitasking
Self sufficient
Projects
Head sales representative
Headed sales 2+ years for a competitive company approved by the BBB, increased clientele by almost 50%, completed sales and extra compensation in a timely manor, maintain own schedule without supervision, customer service was always acknowledged as excellent. Master Merchandiser
Guided training one on one and teams, MOD director, data entry, payroll sales, customer service Owner
Data sheets, payroll, own bookeeping,merchandising, gaining clients as well as customer service was excellent increased it by 80% as of March 31,2021 pre pandemic. Achievements & Awards
Graduated Oklahoma Health Academy 2012 as a RMA
Brought audits up by 42% excellence compared to a 21% rate In 6 months, decreased theft and lose prevention I gained a 81% in district.
Reference
Kristie Pelayo - "Tulsa Housing Authority "
Housing Manager
*******.******@************.***
Erin Key/Olivero - "Keys are Real"
Realtor
**********@*****.***
Kim McGee - "Blue Cross&Blue Sheild "
Data/Collections manager