Kelli-Ann Gushikuma
Cashier, Customer service
Mililani, HI 96789
adqtzd@r.postjobfree.com
Proven ability to establish and maintain excellent communication and relationships. Dedicated to identifying customer needs and delivering effective solutions to all problems. Seeking a position where my extensive experience can contribute to your customers' satisfaction and your company's success. Authorized to work in the US for any employer
Work Experience
Cashier
Confidential - Honolulu, HI
March 2013 to Present
• Accurately payout cash and issue change to customers
• Keep detailed records of transactions and expenses processed during shift
• Utilize excellent leadership and organizational skills to achieve goals
• Analyze and report performance and profit to business owner
Personal Care Assistant/Home Health Aide
Self-employed - Kāne‘ohe, HI
November 2010 to December 2012
• Provided personal care for a patient who suffered from severe seizures
• Assisted patient with grooming, diet and meals, housework and daily activities
• Monitored health condition and administered medication as prescribed
• Accompanied patient to therapy, weekly doctor's appointments, and to emergency, when necessary
Checker, Front-end
Safeway, Inc - Honolulu, HI
November 2008 to November 2010
• Scanned products, accurately processed payments, and issued customer receipts
• Received payment for cash, check, credit card, gift card, EBT, coupons, etc., for purchases
• Greeted customers and provided friendly customer service by answering questions, and leading customers to items or departments around store
• Trained newly hired checkers on cash register and store policies and procedures
• Maintained up-to-date knowledge of all stores' sales and promotions
Accounts Receivable Clerk
Unitek Solvent Services, Inc - Kapolei, HI
August 2005 to February 2006
• Posted receipts to appropriate general ledger accounts
• Monitored payments due from clients and promptly contacted customers with past due payments
• Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account
• Picked up post office box mail daily and deposited cash, check, and credit payments into company's bank account
Business Sales and Service Representative
GTE Hawaiian Tel - Honolulu, HI
November 1989 to November 1995
• Answered an average of 50-60 calls per day by addressing customer inquiries, solving problems and providing new product information
• Investigated and resolved customer inquires and complaints in a timely and empathetic manner
• Scheduled installations, quoted estimates and monthly service rates, and created service orders
• Recipient of multiple positive reviews acknowledging dedication to excellent customer service
• Achieved sales goals and service performance requirements through new customer sales
Education
A.A. in Business Administration
Heald College - Honolulu, HI
July 2005
Skills
• Skilled problem solver (10+ years)
• Natural leader with the ability to team-work (10+ years)
• Courteous and professional customer service (10+ years)
• Customer service and support (10+ years)
• Customer service
• Cashiering (10+ years)
• Sales
• Microsoft Office
Assessments
Customer focus & orientation — Familiar
July 2021
Responding to customer situations with sensitivity
Full results: Familiar
Call center customer service — Expert August 2021
Demonstrating customer service skills in a call center setting
Full results: Expert
Retail customer service — Familiar August 2021
Comprehending and responding to retail customer needs
Full results: Familiar
Cashier skills — Highly Proficient August 2021
Counting cash, processing transactions, following written procedures, and attending to details
Full results: Highly Proficient
Customer service — Familiar August 2021
Identifying and resolving common customer issues
Full results: Familiar
Sales skills — Proficient September 2021
Influencing and negotiating with customers Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.