Manager Customer Service Manager Operations Retail branch Banking
Resume:
RAMESH KUMAR MISHRA
VILLAGE- WARI POST-NIBI JHANGAI BAZAR PRAYAGRAJ 212401 (U. P)
Mobile: +91-961******* Email: adqtz3@r.postjobfree.com
CAREER OBJECTIVES:
To achieve a responsible position in professional organization where, I can contribute my skill and strength in conjoins with a company’s goal.
SKILLS
Team Management.
Client Management.
Operations Management.
General administration.
Analytical skills.
Interpersonal skills.
Problem solving Skills.
PROFESSIONAL CHRONICLE:
Organization : WHEELSEMI PRIVATE LIMITED
TAKING CARE LOCATIONS-PRAYAGRAJ, VARANASI, GORAKHPUR, MAHARAJGANJ, BASTI, DEORIA, KUSHINAGAR, AZAMGARH, MAU, BALIA, CHANDAULI.
Position Manager Operations
Since May’19 to Till Date
India’s one of the NBFC Corporation providing various financial products (Used TW, New TW, LAV TW Cases) across India.
Verifying the customer details according to credit policy for approving the case.
Responsible for approving Used two wheeler files, LAV Cases, New TW Cases.
Co-ordinating with seniors, for completing the work as per their requirement within the TAT.
Responsible for monitoring Branch Expenses, Branch issue.
Reporting To HO i.e Branch Asset, Branch Expenses & Vendors Bills.
Maintained a proper communication between Marketing and Dealers.
Co- operation with all the colleagues for achieving the targets of the Branch
Responsible for monitoring field investigation of the customer as per requirement.
Responsible for maintaining the database of the customer as per the requirement.
Maintained the reports and sent to the higher authorities within TAT.
Responsible for maintaining TAT for Disbursal Payment, Branch Expenses, Patty Cash Franking, customer Recon.
Responsible for looking after junior staff attendance and their working.
PROFESSIONAL CHRONICLE:
Organization : ICICI BANK LTD. PADRAUNA BRANCH
Position Branch Manager
Since Apr’17 to April 2019
Responsible for the administration and efficient daily operation of a full
Service branch office, including lending, product sales, customer service, and
Security and safety in accordance with the Bank's objectives.
Provision of a superior level of customer relations and promotion of the sales
And service culture through coaching, guidance and staff motivation.
Keeping branch at 5 star rating by adhering to compliance parameters.
Organization : ICICI BANK LTD. PADRAUNA BRANCH
Position Deputy Branch Manager
Since Aug’12 to March 2017
Responsibility of whole Branch administration customer service, providing Effective resolution to all the Stake holders includes customers and contracted organizations.
Verifying all the documents of customer for Account opening and any service purpose.
Managing the branch back office operation.
Maintaining TAT & Process setup for good customer service to our customers.
In charge of the Business developing visits for selling third party products (LI & GI).
Coordination with Sales Channels.
Gold loan and KKV approval and disbursements.
Managing Opening of Current, NRI, Tasks, GBG, and Saving Accounts.
Managing inward and outward clearing of Branch.
Anti money laundering and Audit compliance.
Handling Cash Management Services of Branch and our Corporate Clients.
Organization : BAJAJ AUTO FINANCE LTD
Jun 09 to July 2012
India’s one of the largest NBFC Corporation providing various financial products (CD, PC, TW, PL, Three Wheeler) across India.
Branch Operation Manager (Lucknow Regional Office & Allahabad):
Since Jun’09 to July’2012
Responsible for monitoring branch customer care and issue i.e Banking Issue, NOC, Refund, etc.
Accountable for Reconciliation for cash & Receipt from Collection.
Daily Reporting to Regional Operation Manager.
Coordination with All Dept for smooth process & Branch process.
Responsible for monitoring Branch Expenses, Branch issue.
Reporting To HO i.e Branch Asset, Branch Expenses & Vendors Bills.
Analyzing the risk as per customer profile based on company norms
Ensuring all the Post Disbursal Documents are updated in the system without Nil error
Dealt with Handling First Time Defaulters & Recover their EMI’s
Responsibility of implementation and monitoring FINNONE
Officer Operation (Head Office Pune):
Jun ’08 to May’09
RESPONSIBILITIES/ ACHIEVEMENTS:
Checking Minimum Credit Parameter
Preparing Credit Approval Memo
Studying Case for Credit Approval
Decision on Credit Approval Request
Decisions for improving TAT of Loan Processing
Handling Disbursement activities (Payment authorization)
OfficerOperation (AllahabadBranch):
July’07 – May’08
RESPONSIBILITIES /ACHIEVEMENTS:
Credit check of different consumer finance products like CD, PC, and TW & cross selling.
Processing of files and disbursed with maintain TAT.
Imparting training to new recruits, F. I. Agency and team members on periodic basis.
Getting knowledge on products form senior persons as and when require.
Analysis of holds cases then release the Dealer Payments.
MIS Monitoring
Ensuring there is no excess or short Disbursement made to the dealer
Analyzing the risk as per customer profile based on company norms
Managing the credit terms & the branch back office operation.
OfficerMIS (AllahabadBranch):
Mar’06 – July’07
RESPONSIBILITIES /ACHIEVEMENTS:
Handling and managing all the departments Data in the branch (i.e. Marketing, Operations Accounts Recovery and MIS)
Collecting and analyzing daily reports from each field department and forwarding the same to Head Office as per TAT.
EDUCATIONAL CHRONICLE:
MBA FINANCE-2009
Sikkim Manipal University
PGDCA-2005
Kanpur University
MCOM- 2004
Kanpur University
BCOM- 2002
Allahabad University
I T EXPOSURE:
CRM, ICRM and Other Soft ware’s: Finnacle, WCAS, Sumasoft, In Finnone CAS, LMS, Collection module PDC etc.
MS-Office - Word, Excel, Power point
DBMS\RDBMS - MS-Access, Fox Pro, Ms Access
Languages - Programming in C & C++
PERSONEL DETAILS:
Date of Birth -15th March 1979
References & Supporting Documents Available upon Request
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