Customer Service Call Center
Resume:
STEPHANIE SAIMMEAQUE
Management/ Customer Service
CONTACT Phone
**************@***.***
Address
**** ******* **** **. ***** B-05 Sm yrna, GA, 30080
ADDITIONAL SKILLS
Business Management Logistics
Customer service Microsoft office 10+ years On-site/ Recruiting Windows
Salesforce Forcasting/Upselling Connexco
CAREER OBJECTIVE
Efficient professional with 15+ years of experience and a proven knowledge of strategic business planning, vendor sourcing, and workflow planning. Aiming to leverage my skills to successfully fill the Management/ Customer Service role at your company.
EXPERIENCE
USPS, Atlanta, GA
Clerk Supervisor, Nov 2020 - Present
• Preparedocuments,suchasworkorders,billsoflading,orshippingorders, to route materials.
• Recordshipmentdata,suchasweight,charges,spaceavailability,damages, or discrepancies for reporting, accounting, or recordkeeping purposes.
• Examinecontentsandcomparewithrecords,suchasmanifests,invoices,or orders, to verify accuracy of incoming or outgoing shipment.
• Determineshippingmethodformaterials,usingknowledgeofshipping procedures, routes, and rates.
BELMONT CROSSINGS LLC, Smyrna, GA
Assistant manager, Aug 2018 - Nov 2020
• Meetwithprospectivetenantstoshowproperties,explaintermsof occupancy, and provide information about local areas.
• Investigatecomplaints,disturbancesandviolationsandresolveproblems following management rules and regulations.
• Inspectgrounds,facilities,andequipmentroutinelytodeterminenecessity of repairs or maintenance.
• Negotiatethesale,lease,ordevelopmentofpropertyandcompleteor review appropriate documents and forms.
• Manageandoverseeoperations,maintenance,administration,and improvement of commercial, industrial, or residential properties.
RESULTS CX, Ocala, FL
Call center Rep, Jan 2017 - Aug 2019
• Conferwithcustomersbytelephoneorinpersontoprovideinformation about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keeprecordsofcustomerinteractionsortransactions,recordingdetailsof inquiries, complaints, or comments, as well as actions taken.
• Determinechargesforservicesrequested,collectdepositsorpayments,or arrange for billing.
• Checktoensurethatappropriatechangesweremadetoresolvecustomers' problems.
• Reviewinsurancepolicytermstodeterminewhetheraparticularlossis covered by insurance.
UPS, Queens, NY
Supervisor, Jun 2009 - Mar 2018
• Enforcesafetyandsanitationregulations.
• Directandcoordinatetheactivitiesofemployeesengagedintheproduction
or processing of goods, such as inspectors, machine setters, and fabricators.
• Conferwithothersupervisorstocoordinateoperationsandactivitieswithin or between departments.
• Plan and establish work schedules, assignments, and production sequences to meet production goals.
• Inspectmaterials,products,orequipmenttodetectdefectsormalfunctions.
• Observeworkandmonitorgauges,dials,andotherindicatorstoensurethat
operators conform to production or processing standards.
• Conductemployeetraininginequipmentoperationsorworkandsafety
procedures, or assign employee training to experienced workers.
EDUCATION
INTERBORO INSTITUTE, Manhattan, NY
Completed coursework towards Associate in Science (A.S.) Business Administration, Nov 2009
Contact this candidate