Human resources management

CURRICULUM VITAE

Lusanda Mpendu

Cell: 066-***-**** E-mail: **************@*****.***

Address: ***** ***************** ****, ******* ****, 7785

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PERSONAL DETAILS

Identity Number 980-***-**** 083

Date of Birth 09 May 1998

Gender Female

Marital Status Single

Nationality South African

Home Language IsiXhosa

Other Languages English

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ACADEMIC QUALIFICATIONS

Year Qualification Institution

2020 Diploma in Human Resource Damelin College

Management (Cape Town)

2016 Grade 12 (Matric) St Matthews High School (Eastern

Cape)

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CERTIFICATES

Year Qualification Institution

2020 Ready to Work Skills Programme Afrika Tikkun Career Development

and Placement

(Cape Town)

2020 Basic Computer Training Course Afrika Tikkun Career Development

and Placement

(Cape Town)

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SUMMARY OF WORK EXPERIENCE

Period Post Employer

01 March 2019 - 30 June 2020 Call centre agent Wireless Network

Services (WNS)

Global Services

09 July 2019 - 06 December Experiential Kwa-Faku Primary

2020 learning (Volunteer) School

16 November 2020 - 31 January Fashion Consultant Markhams

2021

25 May 2021 - 12 November 2021 Book keeper trainee Wanka Construction

Pty(Ltd)

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DETAILED WORK EXPERIENCE

Post Duties

Call Centre Agent - Answer incoming calls and respond to

Wireless Network Services customer's emails.

(WNS) Global Services Management and resolve customer complaints.

Sell products and place customer orders in the

computer system.

Identify and escalate issues to supervisors.

Provide product and service information to

customers.

Research required information using available

resources.

Research, identify, and resolve customer

complaints using applicable software.

Process orders, forms, and application.

Route calls to appropriate resources.

Document all call information according to

standard operating procedures.

Recognize, document, and alert the management

team of trends in customer calls.

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Post Duties

Experiential Training Answering calls, taking messages and handling

(Volunteer) - Kwa-Faku correspondence.

Primary School Maintaining diaries and arranging

appointments.

Typing, preparing and collating reports.

Filling of documents.

Organising and servicing meetings i.e. taking

minutes.

Managing different databases.

Acting as a school receptionist and assisting

parents

Fashion Consultant - Provide informed fashion advice to customers.

Markhams Advise customers and clients in making fashion

decisions.

Assist to increase sales.

Book keeper trainee Making journal entries for all receipts

Wanka Constriction Pty payments, and other financials.

(Ltd) Filling source document for all journal

entries recorded.

Asking for account statement to the supplies

that the company has account with.

Issuing invoices for money that is owned to

the organisation.

Performing payroll administration duties.

Recording time sheets for employees.

Hire plants that they going to need on site.

Ask on site schedule and make orders for what

they will need.

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SKILLS AND ABILITIES

Skill Ability

Computer Knowledge of MS Office - Word, PowerPoint, Outlook

and Excel.

End-user computing module during my tertiary studies

helped me to develop skills of most programmes

required in the human resource field.

Group assignments I enjoy creating a well-organised and a healthy

working environment for everyone when doing group

assignemnts.

Interpersonal I am approachable, willing to learn, teach and/or

discover new skills.

Time Management I have ability to work under pressure, meeting

deadlines, willingness to work overtime.

Communication I have good interpersonal relation with colleagues;

Liaison with internal and external stakeholders,

minutes taking, arranging meetings.

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INTEREST AND HOBBIES

. Watching current affairs programmes;

. Adventure Hiking ; and

. Reading.

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REFERENCES

Name Position Contact details

Ms Pheliswa Busika Principal - Tel (021-***-****

Kwa-Faku

Primary

School)

Cell 079-***-****

E-mail **************@*****.***

Ms Cikizwa Mdala Experiential Tel (021-***-****

Learning

Coordinator -

Damelin Cape

E-mail ************@*****.***

Mr Siseko Ntantiso Manager - Cell 081-***-****

Markhams

Ms Bridget Khonje Assistant cell 084-***-****

Human resource

management

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Contact this candidate