Customer Service Representative
Resume:
Jacqueline Dawson
Gardner, MA *****
adqtwy@r.postjobfree.com
Work Experience
Customer Service and Sales Representative
Comcast - Leominster, MA
November 2003 to September 2020
• Interacted professionally with customers informing individuals on sales promotions and driving product interest.
• Conducted needs assessments and reviewed products and services to uncover customers needs.
• Provided the customer with a clear understanding of charges, billing, billing cycle and equipment charges.
• Processed payments and provided payment option setup assistance.
• Built connections with customers to drive long-term sales.
• Retail Mobile sales
Retention Specialist
Comcast - Chelmsford, MA
March 2000 to February 2002
• Ensure a high level of customer satisfaction through proactive support and active listening.
• Address customer concerns and provide solutions.
• Educate customers on the value of our services.
• Provide internal feedback on how to improve client retention. Customer Service Representative
Cablevision Systems - Westford, MA
July 1997 to March 2000
• Take customer calls and provide accurate, satisfactory answers to their queries.
• Review customer accounts, providing updates and information about billing, equipment charges, and other account items.
• Transfer customers service due to a move.
• Process payments
• Swap defected equipment.
Education
High school diploma
Westford Academy - Westford, MA
May 1983
Skills
• Customer relations
• Creative thinking
• Sales
• Motivation
• Relationship building
• Upselling
• Inside Sales
• Caregiving
• Time management
• Customer service
• Account Management
Contact this candidate