Customer Service Control Specialist

MICHELLE MOLINA

**** ******* *****, *** *******, TX 78211 · 210-***-****

*****************@*****.***

PROFESSIONAL SUMMARY

Service-oriented Logistics Coordinator with 15 years of experience in Transportation Logistics and Customer Service. My core competencies include attention to detail, accuracy and completeness, maintain high level of productivity and self-direction, adapting to changing work environments, maintain work priorities and organizational needs, as well as excellent communication and time management skills.

SKILLS

Strong negotiating and organization sills

Complete Knowledge of the freight brokerage industry

Able to build and maintain business relationship with clients/customers

Excellent verbal and written communication skills

Excellent knowledge of logistics and transportation

Skilled in matching shippers ‘needs and cargoes

Experienced in analyzing and solving logistical problems

Ability to work with MS Office Suite and other applications customized for transportation industry

EXPERIENCE

JULY 2019 – SEPTEMBER 2021

QUALITY CONTROL SPECIALIST, lake truck lines

Conducted quality control review on all invoices prior to billing clients.

Responsible for billing and entering orders to client in QuickBooks.

Ensured company received cash advance based on weekly billing entry.

Developed and maintained strong relationships with clients.

Responsible for weekly payroll for ten (10) employees.

Provided a monthly revenue report to leadership that indicated the company’s performance and goals.

NOVEMBER 2016 – APRIL 2019

LOGISTICS COORDINATOR, Ryno Carriers

Provided accurate dispatching for pick-up and delivery to enable high production out of each driver and ensure on-time delivery performance for customers.

Ensured all drivers remain in DOT (Department of Transportation) Compliance.

Maximized profits by effectively negotiating carrier pricing.

Created shipment documentation including commercial invoices and bill of lading.

Shipped revenue and complimentary orders direct to customers via FEDEX and UPS

Improved processes and workflow with shipping documents, packing lists, vendor relationships.

Ensured customer satisfaction by analyzing shipments and proactively identifying potential issues for resolution.

Provided completed booking confirmations for orders and emailed final documents to account upper management and customer.

Answered emails and phone calls in a timely and professional manner.

MAY 2006 – NOVEMBER 2016

LOGISTICS COORDINATOR ASSISTANT, XPO Logistics

Developed and maintain strong relationships with customers and carriers.

Find authorized and reliable transportation carriers for clients.

Coordinated for all the shipping needs of clients.

Negotiate rates for service between the shipper and the carrier.

Communicate with customers to provide solutions to their problems via phone and email.

Track shipments, solicit truck load, coordinate pickup and delivery schedule, resolve discrepancies.

Managed airfreight transportation through airlines and TSA approval.

Filed all necessary documentation and files that corresponded with each customers transaction.

EDUCATION

JUNE 1992

DIPLOMA, South San Antonio High School

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