BETHANY JOHNSON

*** * ******* **, ******* Springs, MS 39059

Ph: 601-***-****

adqtv6@r.postjobfree.com

PROFESSIONAL SUMMARY

Accomplished and energetic Customer Account Executive with a solid history of achievement in Customer Service. Motivated leader with strong, organizational and prioritization abilities. Areas of expertise include empathizing well with customers, the ability to calm an irate or upset customer and the ability to diffuse a situation before they become a greater concern.

SKILLS

•Customer and Personal Service

•English Language

•Active Listening

•Computers and Electronics

•Speaking

•Troubleshooting

•Repairing

•Clerical

EXPERIENCE

Customer Service Rep/Supervisor Oct 2017- present Alorica

•Assist with escalated calls that were transferred from frontline agents to escalation dept

•Assist new hires in the nesting process to prepare them for the production floor

•Supervise new agents and assist them with any problems they have when speaking to a customer

•Keep track of agents time as well as make sure time is approved for bi weekly pay period.

•Assist agents on my team with how to use problem solving skills to de escalate customes problem.

Customer Service Rep April 2014 - Oct 2017 Entergy

•Performed customer service duties such as assist customers with Setting up new electrical service accounts.

•Assisting customers with billing issues as far as high bills etc.

•De-escalated customers concerns by being able review their accounts and using my problem solving skills.

•Navigated systems such as CCS for buisiness and tech calls.

Customer Account Executive Jan 2013 Mar 2014 Comcast Madison MS

•Perform customer service qualities, such as greeting or assisting customers, troubleshooting problems with their internet and telephone services, as well as introduce new products to customers.

•Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

•Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

•Check to ensure that appropriate changes were made to resolve customers' problems.

•Refer unresolved customer grievances to designated departments for further investigation.

Customer Service Associate Feb 2008 Jan 2013Walmart Supercenter Hazlehurst, MS

•Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.

•Enter customers' transactions into computers to record transactions and issue computer-generated receipts.

•Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.

EDUCATION

High School Diploma Crystal Springs, MS Crystal Springs High School

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