Project Manager Customer Service

Matthew G. Keitges

407-***-**** ****.*******@*****.*** Cape Coral, FL

www.linkedin.com/in/dr-matt-g-keitges-3a0aa450

EXPERIENCED BUSINESS PROFESSIONAL

Experienced construction project manager with hands-on field experience, logistic coordination, project scheduling, vendor management, and the implementation of processes to increase efficiency and drive profitability while decreasing corporate financial risk. AREAS OF

SPECIALIZATION

Operations Management

Project Management

Logistics Coordination

Contract Management and

analysis

Strategic Sourcing

Supply Chain Management

Vendor Management

Project Budgeting

Data Research & Analysis

Expertise in multiple areas of construction management including but not limited to complete renovation of interior and exterior buildings

(including roofing) for commercial, Federal, and state government, hospitality, and residential clients. Underground installation of conduit and vaults for fiber optic and low voltage electrical runs for utility customers. Working to maximize customer service satisfaction and positive reputation building without sacrificing quality standards or net profit for the business.

Hands-on field experience working, and training others while managing projects in all areas of construction including but not limited to bathroom remodels, door and window installation, whole house and building renovations, texture & painting, plumbing, roofing repairs, demolition, drywall, framing, flooring and much more.

Experienced in supply chain management, logistics, sourcing, risk assessment, and purchasing, for companies that require extensive logistical planning, while maintaining a focus on the bottom line.

Vendor management and oversite. Creating schedules for materials and installation services, calling for local inspections, building new relationships through strategic sourcing and vendor management.

Effective in cutting costs and eliminating inefficiencies by streamlining processes, re-evaluating contracts, and accelerating project timelines.

Detail oriented and organized in the day-to-day operations and project management of corporations.

Unique combination of on-the-job experience and relevant education in business operations, supply chain management, logistics, sourcing, finance, and OHSA 10 and 30 hours.

Matthew G. Keitges

407-***-**** ****.*******@*****.*** Page 2

PROFESSIONAL CAREER HIGHLIGHTS

FLORIDA HOME IMPROVEMENT ASSOCIATES, INC.

Central Florida Roofing Manager 2018 to Present

Management of all projects of the Central Florida roofing division from verified sale to final inspection. Ensured roofing of residential properties followed state codes and regulations. Created new and restructured existing operational processes in the roofing department resulting in increased efficiency, timely completion of projects, and profitability. Ordered materials, provided oversight of all jobs, sourced and onboarded new subcontractors and material vendors as needed, created request for information (RFI) and request for proposals

(RFP) to establish trust but verify relationships between subcontractors and vendors and Florida Home Improvement (FHIA). Provided warranty close out documents to clients, scheduled punch out items with subcontractors as well as any warranty call backs. Worked with building inspectors regarding any code violations or concerns. Worked to create satisfaction between the customers and FHIA to close sales that were at risk of cancellation and to ensure customer relations were at optimal levels. Meetings with stakeholders weekly to discuss corporate financial considerations. Additional duties included management and oversite of bathroom remodels, window and door installations.

RESTRUCTURING & CHANGE MANAGEMENT

Defined and executed business strategies to streamline project execution and logistics, ensure compliance with budgets, schedules, and stakeholder requirements.

Evaluated existing operations and introduced improvements to create an organized, people-oriented environment with fast, accurate, and reliable processes to enhance supply chain and logistical operations, customer satisfaction and departmental processes and procedures.

Maintained Vendor Compliance with vendors to ensure limited risk while maintaining optimal daily operations.

Created Training Tools to change the vision of the roofing department for management and staff. PERFORMANCE IMPROVEMENT

Managed customer relationships with new and existing customers that helped decrease negative reviews and build a level of trust. Helped with older projects at the request of the general manager to ensure existing issues were resolved and customer satisfaction was attained.

Trained sales and operational staff on roofing fundamentals and concepts to ensure the integrity of communication with vendors and customers remained superior to other roofing competitors. FINANCIAL ACCOUNTABILITY & ACCURACY

Improved productivity and profitability by streamlining processes and logistics which ensured maximum profitability.

Reduced the departmental budget by improving financial controls, fine-tuning logistical necessities, negotiating vendor cost, and identifying cost-effective operations. Matthew G. Keitges

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KMK CONSTRUCTION AUTHORITY, LLC

Project Manager 2008 to 2016

Project management of Federal, state, commercial and hospitality renovations including roofing, medical buildings, restaurants, schools, and underground installation of conduit, pull tape and vaults for fiber optic and electrical runs to be installed by others. Implemented measures for strategic growth and opportunities by integrating new processes, building internal and external relationships, and using hands-on leadership to accelerate high-profile projects in alignment with business priorities. Managed and help direct employees and subcontractors/vendors. Effectively managed time and resources to meet the demands of stake holders of commercial, residential, and federal government clients. Established open lines of communication between the company leadership and customers to ensure the satisfaction from the pre-construction meetings to the completion of all projects. Executed successful completion of projects through strategic sourcing and purchasing of essential materials and services by working with multiple subcontractors/vendors. LEADERSHIP, RESTRUCTURING & CHANGE MANAGEMENT

Expanded operations to target the high-value federal marketplace. Established effective supply chain processes, and overhauled processes and introduced best practices to position the business as a key competitor

Defined and executed business and project strategies to onboard top-quality vendors, streamline project execution, and ensure 100% compliance with budgets, schedules, and stakeholder requirements. REVENUE & PROFIT OPTIMIZATION

Increased revenue by expanding the existing portfolio to include retail, food service, multi-family residential, and federal government agencies.

Maximized net profit by proposing a stronger, more cost-effective solution within the day to day operations.

Cultivated business relationships and developed partnerships with new vendors and suppliers that helped to increase significant growth within the companies previously untapped revenue streams. DATA ANALYSIS & PERFORMANCE IMPROVEMENT

Performed in-depth analysis to create metrics, measure risk and determine the scope, vision, and complexity of potential projects. Analyzation of critical paths, schedules, performance and procedures to improve outcomes.

Implemented new processes in order to ensure the corporate zero-incident safety policy.

Explored opportunities to challenge the status quo by assessing, interpreting, tracking performance, and recommending changes.

Matthew G. Keitges

407-***-**** ****.*******@*****.*** Page 4

CFHS, INC.

Director of Operations 2003 to 2008

Directed and facilitated all aspects of the business including the development and sustainment of all operation management, from start-up through rapid growth and day-to-day operations of a renovation business serving commercial and residential clients. Implemented new business strategies, created, and managed budgets while mitigating risk, hired, trained, and supervised employees, suppliers, and vendors. Provided oversight for multiple projects and maintained a consistent supply chain. BUSINESS DEVELOPMENT & GROWTH PLANNING

Expanded the customer base by creating and implementing a strategic and ambitious sales, and business development plan.

OPERATIONS MANAGEMENT

Increased efficiency and productivity by overseeing employees, budgets, and processes with a keen eye for detail and commitment to process improvements and customer satisfaction.

Worked within a consistently changing environment of in-house operations, client services and vendor management.

EDUCATION

Master of Business Administration (MBA)

Project Management

Ashford University

SPECIAL TRAINING AND CERTIFICATIONS

OSHA 10 & 30 HR Certifications, Supply Chain Management & Logistics, Project Management, Contract Management, Versico Commercial TPO Roofing Certification, MS Office Suite (including Teams), MAC & PC Proficient, Adobe Products, Quick Books Pro, Remote Work environment, Extensive Federal, Commercial, and Residential Remodeling and Renovation Construction.

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