Customer Service Representative
Resume:
Amy L. Stoll
Greenwood, IN ***43
**********@*****.***
Personal Profile
Experienced Customer Service Representative and proficient in Information Technology; Self-motivated, hardworking, and able to work independently or in a team setting. Excellent communication, organizational, and time management skills, and critical thinking skills. Flexible, adaptable, and eager to learn new skills.
Professional Experience:
IU Health Physicians - Riley Hospital: New Patient Coordinator 01/2016 - Present
Scheduling new patients (Cerner)
Collect pertinent medical records
Review referrals for doctor approval
Answer incoming calls
Train and interview new hires for New Patient Coordinators
Coordinate and update all New Patient Packet information.
Faxing, scanning, mailings
Problem solving
Utilize knowledge of procedures requirements to schedule appointments
Facilitate patient flow from point of entry to destination in a timely, accurate, and professional manner
Eli Lilly and Co -BCforward Consulting: Systems Analyst 02/2015 - 11/2015
Setup and remove access Leo
Update spreadsheet
Experience with Service Now ticketing system
Mailings
Outlook
Comfort Systems USA: Help Desk Analyst 01/2014 – 02/2015
Password Reset
Mobile Device Setup
Account Requests
Take incoming calls
Create help desk tickets
Place follow-up calls
Comfort Systems USA: Billing Specialist 08/2012 - 01/2014
National Accounts: Invoice Review and Billing
Systems used: Docuware, SureFix, Service Channel and Outlook
Consulting Engagements 04/2012 – 08/2012
Ice Miller LLP: Help Desk Analyst
Setup Webinars and Video Conferencing
Outlook
Adidas Licensing Division: Data Entry Admin
Contract Printer Report
Scanning Invoices
SAP System – entering invoices
One America Financial Partners: Lotus Notes Admin 12/1988 – 02/2012
Helpdesk/Password Reset calls. Call Monitoring - 96% and Customer survey results - 4.9%
New Hire SLA 96%.
Adding, editing, and removing access for Lotus Notes, Blackberry, Experian and UltiPro
Providing backup for Active Directory, eComm, PowerImage, Vista+ and Omni System
Communicating professionally both verbally and in writing with clients and staff.
Focusing on the importance of quality customer service
Process Improvement; Writing and Editing Procedures, continually updating checklists as needed.
Working as a team both inside and outside of the Department
Took ownership of assigned takes and would always take on additional tasks when asked
Assisted with cross training team members.
Education: Southport High School, Southport, IN
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