Amy L. Stoll

**** ******* ****

Greenwood, IN ***43

317-***-****

adqtuy@r.postjobfree.com

Personal Profile

Experienced Customer Service Representative and proficient in Information Technology; Self-motivated, hardworking, and able to work independently or in a team setting. Excellent communication, organizational, and time management skills, and critical thinking skills. Flexible, adaptable, and eager to learn new skills.

Professional Experience:

IU Health Physicians - Riley Hospital: New Patient Coordinator 01/2016 - Present

Scheduling new patients (Cerner)

Collect pertinent medical records

Review referrals for doctor approval

Answer incoming calls

Train and interview new hires for New Patient Coordinators

Coordinate and update all New Patient Packet information.

Faxing, scanning, mailings

Problem solving

Utilize knowledge of procedures requirements to schedule appointments

Facilitate patient flow from point of entry to destination in a timely, accurate, and professional manner

Eli Lilly and Co -BCforward Consulting: Systems Analyst 02/2015 - 11/2015

Setup and remove access Leo

Update spreadsheet

Experience with Service Now ticketing system

Mailings

Outlook

Comfort Systems USA: Help Desk Analyst 01/2014 – 02/2015

Password Reset

Mobile Device Setup

Account Requests

Take incoming calls

Create help desk tickets

Place follow-up calls

Comfort Systems USA: Billing Specialist 08/2012 - 01/2014

National Accounts: Invoice Review and Billing

Systems used: Docuware, SureFix, Service Channel and Outlook

Consulting Engagements 04/2012 – 08/2012

Ice Miller LLP: Help Desk Analyst

Setup Webinars and Video Conferencing

Outlook

Adidas Licensing Division: Data Entry Admin

Contract Printer Report

Scanning Invoices

SAP System – entering invoices

One America Financial Partners: Lotus Notes Admin 12/1988 – 02/2012

Helpdesk/Password Reset calls. Call Monitoring - 96% and Customer survey results - 4.9%

New Hire SLA 96%.

Adding, editing, and removing access for Lotus Notes, Blackberry, Experian and UltiPro

Providing backup for Active Directory, eComm, PowerImage, Vista+ and Omni System

Communicating professionally both verbally and in writing with clients and staff.

Focusing on the importance of quality customer service

Process Improvement; Writing and Editing Procedures, continually updating checklists as needed.

Working as a team both inside and outside of the Department

Took ownership of assigned takes and would always take on additional tasks when asked

Assisted with cross training team members.

Education: Southport High School, Southport, IN

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