LaTessa Smith

** **** ***** **, ******, FL ***** H: 850-***-**** E: adqtu4@r.postjobfree.com

Career Goal

My goal is to secure a responsible job position/career to utilize my overall training and skills, while making a significant contribution to the success of the company.

Skills

Customer Service

Quality control

Communication

Active listening

Team-player

Leadership

Problem-Solving

Time-Management

Computer Literate

Staff mentoring

Production monitoring

Progress monitoring

Experience

Product Support/Specialist 03/30/2022-04/18/2022

TurboTax-Intuit (Remote)

Will help customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculations.

Basic knowledge of tax laws, tax concepts and familiarity with form 1040 and schedules

Strong customer service skills with ability to empathize and instill confidence

Some experience preparing federal, and state returns for individuals (1040). Prior tax preparation experience in a retail setting a plus

Strong research skills and the ability to quickly use online resources to find answers

Critical thinking, and problem solving

Persistence and determination

Customer Service Representative 07/2021 to 02/2022

Terminix- (Remote)

Provide services for customers in a professional manner, ensuring contract compliances.

Analyzes customers' account and/or billing questions.

Receive telephone calls or emails which are basic and routine in nature to handle work orders.

Handle customer calls/correspondence for customer scheduling, inquiries, payments, account information and record all customer information and call history.

Quality Control Inspector 07/2019 to 05/2021

Trulieve - Midway, FL

Consulted with engineers to resolve quality, production and efficiency problems.

Developed and implemented best practices for defect prevention and continuous improvement.

Maintained strong knowledge of production by participating in workshops and attending regular training.

Adhered to all safety protocols to minimize equipment damage and avoid injuries.

Completed non-destructive tests and visual inspections continuously.

Inspected quality of finished products, making minor repairs to meet project expectations.

Customer Service Associate 09/2016 to 11/2017

Walmart - Tallahassee, FL

Met and exceeded productivity targets by handling every interaction with top-notch customer service.

Achieved high customer satisfaction scores by de-escalating complaints quickly.

Maintained revenue streams by exhausting every option before offering refunds.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Prepared, completed and processed customer account forms and database changes.

Educated customers on special pricing opportunities and company offerings.

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Cross-trained staff members, resulting in 80% increase in customer satisfaction ratings.

Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.

Partnered with program management and store leads to make recommendations, process improvements and corrective action plans.

Human Service Worker II 08/2015 to 09/2016

Florida State Hospital - Chattahoochee, FL

Evaluated patient behavior and reported changes to clinical team.

Assisted social workers with building, coordinating and leading programs delivering high-quality support.

Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.

Educated patients on various resources, services and programs to maximize care.

Located housing and other support services for displaced individuals working through mental issues.

Observed safety protocols to minimize accidents and spread of disease.

Recommended improved life choices to enhance client outcomes.

Maintained confidential records on patient treatments and diagnosis to alleviate possible data breaches.

Met with the supervisor daily before shift to discuss case challenges and brainstorm issue resolution strategies.

Monitored patients' blood pressure and heart rates before, during and after procedures.

Cross-trained new employees by explaining rules, procedures and job responsibilities.

Education and Training

East Gadsden High School - - Havana, FL High School Diploma

Graduate Date: 05/2012

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