Customer Service Production Manager
Resume:
Christine Byers
Columbus, OH *****
************@*****.***
Customer Service & Administration
Seeking a position utilizing my knowledge and successful experience in planning, organizing and following multi-faceted, complex activities, and a position offering opportunities for personal contribution and professional growth.
Work Experience
Title Specialist
Auto Boutique Ltd. - Columbus, OH
January 2019 to Present
· Titling used vehicles.
· Providing customers with titles and memo’s in an timely fashion.
· Collection titles on all used cars, following up with lienholders for release in a timely manner.
· Work on problem titles, finding where the vehicle came from (etc).
· Processing retail deals and wholesale.
· Payoff’s and Lien releases.
· Review all trade title work for the state of OH to transfer ownership properly under the federal, state, and local laws.
MVC Tech
New Jersey Motor Vehicle Commission (MVC) - Springfield, NJ January 2002 to December 2019
Provide and maintain the highest standards of customer service relations, as well as high volume customer relation activities in compliance with state and federal laws.
· Serve as primary point of contact to citizens requiring routine motor vehicle services relating to titles, licenses, permits, and abstracts.
· Deliver specialized services in areas relating to temporary VISA restrictions, Social Security overrides, and Commercial Drivers Licenses (CDLs).
· Assist with various managerial tasks (including assigning employees to workstations, performing daily closeout duties, and training new hires).
Label Department Supervisor
Spectrum Chemical - New Brunswick, NJ
January 2000 to December 2002
In accordance with ISO 9001 quality standards, ensured all label production work orders were processed timely and correctly.
· Partnered with production manager via daily production meetings and updates to ensure that label creation lead times were less than 24 hours.
· Administered the daily workloads for a team of three, while providing training as well as coaching and development opportunities.
· Worked with the quality control team to ensure that label clerks were producing accurate labels (e.g. label color, size, barcodes) in accordance with ISO 9001 standards.
· Served as primary point of contact for technical issues relating to the desktop publishing software
(Adobe Page Maker) or Macintosh hardware.
Education
Associates Degree in Business Administration
DeVry University
2000
High school diploma or GED
Skills
• MS Excel
• DHS SAVE Database
• NMVTIS- Government database
• MS Power Point
• Customer Service
• COMP system
• MS Word
• Autosoft
• OHIO BMV Web site.
• Leadership
• Google spreadsheets
• Dealertracker
• NJ MVC agency
• Rapid Recon
• ISO 9001
• Dealership experience
Certifications and Licenses
Certified Notary Public
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