Customer Service manager, Branch Manager, sales manager, wireless busi

MOHAMMAD AL-QATAMIN

**** ****** ****** **. **********, SC29611 864-365- 5587 ********.*******@*******.*** Page 1 of 3

O B J E C T I V E

To obtain This Position where I can apply my 15+ years of in-depth experience in diverse fields. Seeking to leverage my ability to work across functions, implement new and efficient strategies, provide exemplary service and promote workforce diversity globally. Q U A L I F I C A T I O N S P R O F I L E

Highly analytical, results-driven, and hands-on manager, with a broad-based background in offering expertise in managing business operations. Translating emerging opportunities into viable strategies and solutions. Skilled at implementing advanced technology tools and restructuring processes to increase efficiency, as well as directing staff toward superior performance. Known for excellent leadership capabilities and effective communication. Traveling between several countries in the Middle East to fulfill job responsibilities. Adept at establishing strategic plans and methodologies to maximize human and financial resources. Elevating organizational performance through skillful restructuring in a dynamic, fast paced environment. Demonstrated dedication to co-workers and encourages a culture that engages, empowers and energizes people.

C O R E C O M P E T E N C I E S

Great Team Player

Negotiating Expertise

Robust Leadership Skills

Training and Development

Customer Service Orientation

Multiple Priorities Management

Microsoft Office Suite

Project Management

Excellent Multi-tasker

Hardware & Software

Windows & IOS Operating

Systems

Strong Communication Skills

Problem Solving Skills

Strategic Planning Direction

Creative Problem Solving

Technological Proficiency

Process Improvement

Revenue Generation & Profitability

Growth Strategy

Strong Business Acumen

Operations Management

P R O F E S S I O N A L E M P L O Y M E N T H I S T O R Y Account Manager, World Link Wireless LLC, Charlotte, North Carolina March 2017 to May 2018

Help the company in doubling its annual revenue and propose innovative ideas to increase market share.

Formulate business strategies to raise customer requests, expand store traffic and optimize profitability of company.

Train, mentor and provide feedback to staff to meet sales goals.

Solve customer service-related issues, ensuring that all arising problems are dealt with.

Promote and plan the daily schedule of employees and the business.

Maintained cleanliness of store and met the budget and sales goals of the company. Co-Founder & Manager, Petra Communications Inc., Greenville, South Carolina November 2011 to November 2016 Company has six Cell phone stores in three cities in the State of South Carolina; Spartanburg, Greenville, & Gaffney

Served as the co-founder of Petra Communications Inc.

Maintained a safe and secure work environment and quality service through enforcing high-level service standards.

Established strategic goals by gathering business information, defined operational objectives and evaluated outcomes.

Oversaw career development planning and opportunities.

Provided oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.

Resolved quality and customer service problems and recommended system improvements.

Empowered employees to take responsibility for their jobs and goals. Store Manager, Eclipse LLC, Raleigh, North Carolina October 2009 to August 2011 MOHAMMAD AL-QATAMIN

1605 EASLEY BRIDGE RD. GREENVILLE, SC29611 864-365- 5587 ********.*******@*******.*** Page 2 of 3

Ensured store is stocked, maintained budgets and coordinated with senior management in the company.

Oversaw stock control, received orders and recruited new staff.

Ensured high levels of customer service to reviewing security issues.

Attained sales goals and increased company profits, while dealing with service issues such as queries and complaints. Store Manager, World Link Wireless LLC, Charlotte, North Carolina February 2007 to August 2009

Ensured high levels of customer’s satisfaction through providing excellent service.

Complied with company policies and procedures and maintained outstanding store condition.

Maintained a well-mannered behavior and high performance. Branch Manager, East Falcon Co. For General Trading, Imports, Export, & Agriculture, Syria & Lebanon February 2005 to June 2006 Company’s headquarter located in Amman - Jordan; with branches in Turkey, Ukraine, Syria-Lebanon, Dubai, Russia, Germany & Iraq

Conducted personnel performance appraisals to assess training needs and build career paths.

Worked closely with entire store employees and manage all operations of the store. Branch Manager, East Falcon Co. For General Trading, Imports, Export, & Agriculture, Istanbul, Turkey August 2003 to January 2005

Oversaw operations and success of facilities, established policies and ensured its alignment to corporate interests.

Maintained positive relationships with customers and clients, served as the company's spokesperson and represented the branch at enterprise-wide events.

Resolved administrative problems by analyzing information and identifying solutions.

Completed administrative projects by identifying and implementing new technology and resources. Branch Manager, East Falcon Co. For General Trading, Imports, Export, & Agriculture, Amman Jordan October 2002 to July 2003

Oversaw administrative workflow by studying methods and developed reporting procedures.

Analyzed operating practices through creating helpful systems and procedures.

Maintained rapport with customers, managers, and employees by arranging continuing contacts. Marketing & Sales Assistant Manager, Mövenpick Resort Petra, Historic entrance of Petra, Jordan March 2002 to September 2002

Communicated job expectations and enforced policies and procedures.

Contributed in marketing and sales information and recommendations to strategic plans and reviews.

Created action plans, resolved customer problems and initiated corrective actions.

Identified marketing opportunities, defined market and strengthened competition between competitors. E D U C ATION

Bachelor Degree in Business Administration, University of Kufa, Iraq 1997 to 2002 High School Diploma, Science Stream, Jordan 1996 to 1997 C O U R S E S & C E R T I F I C ATIONS

MOHAMMAD AL-QATAMIN

1605 EASLEY BRIDGE RD. GREENVILLE, SC29611 864-365- 5587 ********.*******@*******.*** Page 3 of 3

Business and Market Analyzing, Sprint, Charlotte, North Carolina 2017 Planning and Marketing, Sprint, Charlotte, North Carolina 2016 Interpersonal & Communication skills, American Life Insurance Co. (ALIco), Amman, Jordan 2005 Time and Self-Management, Ministry of Planning & International Cooperation, Amman, Jordan 2005

Product Cost Management, Ministry of Planning & International Cooperation, Amman, Jordan 2005 Strategic Management, Ministry of Planning & International Cooperation, Amman, Jordan 2005 L A N G U A G E S

Fluent: English

Mother Language: Arabic

Good Knowledge: German and Spanish

AWARDS & M E M B E R S H I P S

Team leader & Active Member, Friends of Environment Society (F.O.E) Amman, Jordan 1994 to Present 1st Place Winner, Friends of Environment Society (F.O.E) Research Competition with Jordan, United States and The European Union, The Effect of Cement Southern Plant on Dana Nature Reserve & Surrounding Areas in Jordan, sponsored by the American Embassy, Jordan 1995 Member, The Royal Society for The Conservation of Nature, Jordan. Member, The American Red Cross

R E F E R E N C E S

Available upon request

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