Service Analyst Data Entry

Vageesan Gnanasegaram

647-***-**** ********.************@*****.*** https://ca.linkedin.com/in/vageesan-gnanasegaram ““A multi dimensional individual who's driven to demonstrates tenacity and perseverance to prosper in IT””

Summary of Qualifications

●Effectively grasped processes and concepts without difficulty allowing for cross training opportunities

●4+ years’ experience providing operational and tech support in the finance industry

●Highly adaptable in work environments which created a more versatile skillset allowing to help various departments

●Strong written and verbal communication skills that can provide assistance in training new hires and effectively meeting commons goals with external departments

●Team leader, mediator and collaborator who is motivated to streamline processes between departments and increase customer satisfaction

Technical Skills

Operating Systems: Windows (7,8, 10), Android, iOS, Linux

Applications: Word, Excel, Adobe Photoshop, Outlook, Access, Visual Basic, Visio, Microsoft Publisher, Powerpoint, Microsoft Expressions

Tools: Google Cloud Services

Languages: HTML and CSS, C# (Beginner), Python (currently doing self learning)

Education & Certifications

Service Analyst Program May 2020– September 2020

NPower Canada Toronto

14 week intensive in-class training on the fundamentals of computer technology support through PC installation, configuration, mobile device security, and networking

Ontario Secondary School Diploma June 2008

Westhill Collegiate Institute Toronto

Work Experience

Manager September 2021-Present

Mycilly Cleaning Toronto, Ontario

• Assigns daily tasks and responsibilities to employees.

• Inspects the work on an ongoing basis to ensure performance is at the expected levels.

• Assists with site training of new cleaning personnel

• Trains and implements Health & Safety procedures and ensures that safety devices and PPE are available and properly utilized.

• Respond to customer requests and ensure follow up.

Configuration Technician November 2017- September 2021

Compugen Toronto, Ontario

●Solved a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems

●Utilized proven ability to troubleshoot and diagnose software and hardware related issues resulting in 100% customer satisfaction

●Communicated with vendor specific and internal technical support staff to resolve technical related issues resulting in employee of the week recognition

Business Support Officer November 2014 - August 2018

CIBC-Retail Banking Operations Toronto, Ontario

●Processing retail and non-credit customer requests made through Electronic Banking Channel accurately resulting in zero privacy breaches and SLA deadlines being met on time due to average quota being exceeded

●Increased skills and knowledge by cross training in various positions to provide support to other team members and department areas, creating a less stressful atmosphere

●Mediated and collaborated with various external departments on complex cases through strong communication and written skills which increased customer satisfaction

●Trained 10 new hires through effective communication skills and hands on training which decreased their dependency on team leaders allowing them to focus on more important tasks

Senior Operations Officer December 2012 – March 2014

TD Waterhouse (Robertson & Company)-Client Transfer Services Toronto, Ontario

●Exceeded daily targets and was recognized through employee star of the month award multiple times

●Collaborated with retail banking on a daily basis to ensure customer satisfaction which resulted in high CICEI personal score

●Communicated effectively with external departments to reduce bureaucratic processes and meet deadlines of high valued TD customers creating more unison wealth management team

●Multitasked training 8 new hires and meeting daily targets efficiently which was recognized by employee of the week award

●Created easy to follow training instructions and tips for new hires which resulted in low data entry error and zero privacy breaches

●Tested and provided input on new ticketing system by checking for bugs which resulted in 3 program errors being found and fixed

Senior Operations Officer January 2012 – September 2012

B2B Trust Toronto, Ontario

●Worked as a key team member on Hippo MRS Conversion project, ensuring client data was not compromised and was entered into new system without error which was recognized by Employee of the Month award

●Administered and processed product specific financial and non-financial transactions resulting SLA targets being met

●Performed quality control tasks to ensured accuracy, and completeness of financial and securities related data entry, reducing clerical mistakes and meeting quality score

●Handled sensitive client information with care resulting in zero privacy errors and information leaks

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