Customer Service Administrative Assistant
Resume:
Amy Plunkett
Pompano Beach, Florida 33064
************@*****.***
OBJECTIVE
Dependable, efficient professional with strong office experience in a variety of industries, looking to obtain a position with an entity that will allow personal growth, new skills, and opportunity to be an asset. EXPERIENCE
BenefitMall National Insurance General Agent
11/08/2021 to 02/11/2022 (remote temp position)
Assisting team in book transfers from one insurance carrier to another using Excel. Extensive training in cyber security, active shooter situations, handling employee bullying/harassment. Attending Zoom and Microsoft
Team Meetings.
Mai Kai Polynesian Restaurant 01/24/2020 to 03/15/2020 Heavy phones. Office Support, reservations, customer service. Taking orders and payments for merchandise. Job suspended due to Covid19.
In Home Caretaker 01/01/2013 to 12/31/2020
Provided all care for ailing parents and husband with Stage IV Sarcoma. Pre and post operation care. Operation of respirator, and knowledgeable in the field of Physical Therapy and Nutrition. PRMA HOLDINGS 11/2011 to 12/31/2013
Receivables Coordinator
Part-time receivables coordinator for multiple companies. Designed relationship building/delinquent account call scripts and Dunning Letters. Responsible for calling all delinquent account holders and maintaining call logs for same. Collections. Maintaining A/R and A/P customer files in QuickBooks, creating invoices and knowledgeable multiple companies. Other miscellaneous accounting duties. Other miscellaneous office duties, including but not limited to typing and proof-reading legal and corporate documents, creating documents on Google Cloud, shipping of office equipment, mail distribution, etc. Managed Insurance Services, Inc. 02/2002 to 06/2011 Accounts Receivable/Payable Specialist
Billing and providing related customer service to all policy holders for numerous insurance carriers via email, fax or standard USPS mail as per the insured's preference, processing delinquent notices, accounts receivable, accounts payable, maintaining vendor files, cutting all checks/refunds and processing incoming/outgoing payments electronically via NACHA files and individual transactions, reconciliation of company American Express bill for multiple card holders, finding and correcting A/R and Claims Bordereaux posting errors, creation of daily and monthly excel cash reports for corporate accountant/CFO and posting same into Peachtree accounting program, end of month accounting duties, responsible for office supply inventory and purchasing replenishment of same, back-up receptionist, switchboard for office building containing many other companies and other general office duties. Operation of numerous software programs, including remote access software from home to office. Scanning of documents. Typing documents/letters for CEO and other employees as requested. Processing of 1099/1096 tax forms. Responsible for postage and postage supplies. Extensive knowledge of FedEx, UPS and USPS shipping procedures and services. Alken Agency 05/1989 to 02/2002
Administrative assistant/Office Manager
Administrative assistant and office manager to life insurance agent and pension plan designer for small businesses. Provided support to his assistant and customer service to all of the insured's and pension plan administrators and plan participants. Filled out life insurance applications with the insured's, wrote letters, answered the phones, payroll, W-2 forms, up-keep of all files. Provided 1099 forms for all retirees making the required withdrawals from their retirement accounts, etc. Performed office service during lunch break for EERS International typing MSDS documents, answering phones, taking messages, mail. William Penn Life Insurance Company Of New York 06/1982 to 05/1989 Marketing Supervisor/Secretary
Processed computer life insurance quotes for all affiliated insurance agents. Billed Section 79 policy holders. Secretary to company tax attorney, taking dictation, writing letters, preparing Wills, Trusts, and other legal documents. Supervised two marketing clerks. EDUCATION
SUNY NEW PALTZ 1980 -1982
Liberal Arts/General Studies
SKILLS
Accounting & Auditing, Administrative & Support Services, Insurance, Advertising, Marketing & Public Relations, Banking, Customer Service & Call Center, Sales Additional Employer Searchable Items
Desired Occupation
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive Desired Salary$16.75 hourly (Approx. $35,000 annually) or more Desired Job LocationBroward County
Desired Job TypeDays Shifts :: Mon, Tue, Wed, Thu, Fri Day Employment Type Not Specified
Full or Part Time : FT
Willing to Travel : No
Willing to Relocate : No
Willing to Telecommute : Yes
Drivers LicenseRegular Drivers License
Security ClearanceNo Clearance Job
Skills55 skill(s)
Tools and Technology1411 Tools Technology
Typing Speed60 wpm Language/ProficiencyYiddish / Not Well
Contact this candidate