Property Manager Customer Service
Resume:
Van Tvedt
Billings, MT *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Account Manager/On-Air Talent
Desert Mountain Broadcasting - Billings, MT
June 2021 to Present
Creation, sales and support of new and existing advertising accounts. Production and voice work for said advertising.
Director of Sales
Elmcroft Eclipse Senior Living - Minot, ND
March 2020 to April 2021
Develop and maintain effective, professional relationships with community residents, the community at large, and prospective resident families to place resident in the Minot Elmcroft Community. Partner across the greater Minot area with various public entities, clinics, rehabilitation centers and religious organizations to grow outreach. Maintains exceptional customer service and open communication with residents, outside agencies, and organizations.
Key Accomplishments:
• Worked within all assigned protocols in regard to the COVED 19 crisis.
• Developed a lengthy outreach portfolio and public awareness campaign. Area Manager/Property Manager
PRAIRIE PROPERTY MANAGEMENT - Minot, ND
July 2014 to March 2020
Develop and maintain effective, professional relationships with residents, the community, and the governing boards. Partner across the organization to guarantee that the resident property rules are being followed and that the property is clean, orderly, and in good maintenance condition. Maintains exceptional customer service and open communication with residents, outside agencies, and organizations.
Key Accomplishments:
• Built and grew managed portfolio of 328 units with a value $20M+.
• Recruited, hired, coached, trained, managed, and evaluated staff.
• Stabilized vacancy rate after market downturn by cultivating positive relationships with the housing office of the Minot Air Force Base and engaging potential tenants through attractive tenant retention initiatives.
Property Manager
INVESTORS MARKETING AND MANAGEMENT - Minot, ND
September 2013 to July 2014
• Minot, ND • September 2013 - July 2014
A prominent marketing and management organization known for innovative solutions. Property Manager
Supervised all aspects of portfolio management, from operations and financial activities, to cultivating positive relationships with tenants, property owners, and vendors. Key Accomplishments:
• Directed three premiere property sites equaling 141 units of one-to-three-bedroom apartments.
• Controlled market expansion and the property list of the entire Minot area. Property Manager
PRAIRIE PROPERTY MANAGEMENT - Minot, ND
September 2012 to September 2013
Provided leadership in all activities on the property either directly or indirectly from both a physical and financial perspective. Led and directed the onsite personnel in a manner that promoted the organization's core values and ensured consist execution of the organization's goals and objectives. Key Accomplishments:
• Guided Hunter's Creek, a 42-unit building, and 22 twin homes during a stressful leasing period after the Minot flooding disaster.
• Monitored tenant activity, operation, and payment history of tenant base to proactively identify possible financial issues with tenants and communicated concerns and recommended strategies to upper management.
• Oversaw efforts to develop, modify, and implement an annual budget, providing forecasting and accounting for operating income and expenses.
A premier seller of motorsports items, motorcycles, and spas PARADISE SPAS AND MOTORSPORTS - Minot, ND
October 2008 to September 2012
Service Manager/Sales
Performed a variety of complex support activities within the Service and Sales Departments including managing service and sales staff, providing insight and organizing work performed by direct reports. Supported sales initiatives and increased service revenues through sales of periodic maintenance and providing service excellence.
Key Accomplishments:
• Gave input to develop sales campaigns and initiatives to support the sales goals of the organization and also display, merchandise, and promote new products.
• Mentored and led by example promoting customer service satisfaction and exceeding quarterly and annual sales goals.
• Founded, managed, and maintained the parts and service department for the Victory Motorcycle dealership.
Leadership
USAF, Command and Control/Operator
Nellis AFB, Nevada
Member, Worship Team
Our Savior Lutheran Church, Minot, ND
Shop Lead
Hope Village, Minot, ND
Team Member
Northwest Area Disaster Response, Minot, ND
Education
High school or equivalent in General
Plentywood High School - Plentywood, MT
August 1981 to May 1986
Skills
• Communications
• Maintenance
• Maintenance
• Property Analysis
• Relationship Building
• Accounting
• Sales Planning & Marketing
• Staff Training & Leadership
• Problem Resolution
• Portfolio Management
• Sales Support
• Strategic Planning
• Forecasting
• CRM Software
• Management
• Business Development
• Operations Management
• Pricing
• Sales Management
• Supply Chain
• Financial Report Writing
• Human Resources
• Recruiting
• Salesforce
• Relationship Management
• Outside Sales
• Process Improvement
• Customer Relationship Management
• Account Management
• Merchandising
• Research
• Business Analysis
Military Service
Branch: United States Air Force
Rank: E-4
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