Customer Service Development Assistant
Resume:
Kimberly Schuster
Garden City, MI 48135
********@*****.***
To broaden my experiences and follow my passion for assisting others. Creating wonderful moments and memories in people's lives. I look forward to the opportunity to work closely with the public, vendors and team members, providing my best customer service where I can utilize my 30+ years of experience in the helping others, travel and event planning fields. I love assisting others! Supply Chain Logistics Ops Specialist II
CEVA Logistics - Romulus, MI September 2021 to Present Setting up and following International Air Import cargo from beginning to final delivery at Consignee. Including pick up from Shipper to Commercial airline tracking to pick up, trucking, warehouse, delivery Creating and managing spreadsheets, Accounting emails and many tracking computer programs and turnovers for night shift agents.
Supervisor Customs and Compliance
Kalitta Air, LLC - Ypsilanti, MI September 2017 to March 2021
• Verify and compare all valid travel documents for all licensed Kalitta Air Crewmembers and Jumps eaters
• Making sure to get all CASS Approvals, FAA FDPL Approvals and TSA No Fly List Clearance prior to Crew Reporting Time
• Superior Attention to detail
• Verifying all travel documents and legalities for Department of State passenger Flights during COVID- 19 pandemic
• Listing all Military Personnel traveling on Kalitta Flights and hazardous material flights
• Auditing all Kalitta Air Flights within 3 hours of takeoff
• Sending Apis Reports for selected International Routes and Domestic to Intl Routes as well as Military Bases
• Train New Hires in the Department
• Supervise the progress of flights, Airway Bills, Travel Documents, and Staff
• Send Customs Forms to Sydney Australia Border Force as needed as well as other Countries around the world
Global Crew Travel Professional
• Arrange all air, ground, and hotel accommodations for our pilots and crewmembers both domestically and internationally including military air bases
• Ensure all crewmembers are at our Kalitta aircraft and rested, ready to operate on time
• Making sure that all accommodations are up to Union contract standards
• Figuring in pilot rest time requirements before bookings
• Handling globally Urgent situations in a calm and controlled manner on the spot
• Working with numerous different computer systems (including Sabre GDS) for various travel planning needs
• Ability to be flexible and accept changes as it is a regular occurrence in this field
• Diffusing difficult conversations with crew members as well as international vendors
• High demand for researching anything and everything for details Snr Administrative Assistant/Event Coordinator
University of Michigan/Michigan Medicine Pharmacy Innovations and Partnerships (PIP) - Michigan Pharmacists Transforming Care & Quality (MPTCQ) Dept. 2 July 2016 to August 2017
• Plan several meetings and conferences for Pharmacists, Physician Organization Leadership, BCBSM and Doctors from across the State of Michigan
• Plan each event in a different city within Michigan
• Travel and do Site Tours and Visits
• Create graphic monthly Newsletters with MS Publisher or MailChimp
• Create graphic Event Invitations to send out online or by mail
• Manage several Calendars including the Director of both Departments
• Created Office Procedures for sharing of conference room calendars with the entire building (not just my dept.)
• Handle the P-Card finances of the Director as well as my own P-Card finances and reconciliations • Office Purchasing/Procurement
• Order lab coats and business cards for new Pharmacists
• Create and follow Onboarding and Off boarding procedures
• Maintain website
• Edit monthly videos before sharing
• Any office Administrative work needed by either team
• Converted Access Database into Excel Spreadsheet for simpler use for Project Coordinator Non Profit - Event Coordinator and Development Assistant, Senior University of Michigan/Michigan Medicine Office of Medical Development February 2009 to July 2016 February 2009 to July, 2016
• The Event Lead on the 16th Annual Women's Football Academy, (with 500 participants) and have assisted with the event for the previous five years including oversight of all event logistics, sponsors and planning
• Assistant Lead for the Discovery Ball, kept track of major donor guest list, donations, key part of all event details as I worked closely with Event Lead as her shadow lead
• Assist the Events team members and party hosts with all 3rd party fundraising events and large signature events
• Assisted in the following U-M Events: CHAMPs for Mott, Michigan Men's Football Experience, Santa Day, Discover Event, Tom Liu Golf Outing, Save a Heart, Director's Circle Luncheons, Art and Science, CancerKicker, Medical School Reunion, Kellogg Eye Center Dinner, 6 years of Women's Football Academy (WFA)) last 2 years I advanced to Event Lead (small sampling of events)
• Maintained database in FileMaker Pro for 2015 Medical School Reunion, with all registrations, event RSVP's and contact information to keep our main system DART updated correctly.
• Worked the 3 day 2015 Medical School Reunion Registration table and event set up and anywhere else I was needed
• Created and maintain Facebook page as the administrator for the University of Michigan Comprehensive Cancer Center page, Women's Football Academy page, the MMFE Page and the Sparty Common Man to Iron Man Fundraiser page. Extensive experience in using Facebook social media for information updates and to correspond with any questions that come up from the public as well as some general advertising • Gather all money that is sent in the mail, and reconcile P-Card transactions and travel needs for myself and others on the team
• Inventory and order all supplies needed by the department as well as promotional items.
• Develop relationships with gift-in-kind sponsors for events as well
• Update the DART Database with all donor Contact Information and update the system with Deceased details.
• Always willing to help anyone in the office out with any work that is needed based on my availability Provide excellent customer service to all incoming calls, e-mails, visitors, donors and co-workers
• Work closely with grieving families, funeral homes, major gift officers, leadership and faculty members regarding obituaries and memorial service needs with professionalism and empathy, creating strong and much needed relationships with the families
• Coordinate all Opt Outs for solicitations and record the requests of each Opt Out in Dart and for Grateful Patients in a spreadsheet
• Very proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Outlook, Access, and Visio including everything from event layouts to the creation of artwork for labels, thank you cards, slideshows, certificates, awards, flyers, coupons, DVD covers, etc.
• Responsible for sending daily thank you letters to donors and letters to notify family members of gifts made in honor or memory of loved ones with a 3-day turn around Circuit Coach, Fitness Technician
Curves for Women - South Lyon, MI February 2006 to May 2009
• Provided top notch customer service to all Curves clients
• Generated sales of Curves fitness memberships/contracts/ and line of clothing
• Delegated to hold a management position temporarily
• Assisted members with problems, questions and concerns
• Conducted membership consultations to include a figure analysis, health history, equipment training and proper stretching
• Followed up with members regularly
• Ordered and maintained inventory to include supplies and Curves products
• Managed membership fees and financial transactions, handling retail orders/purchase transactions
• Facilitated a number of six-week weight loss classes
• Represented Curves at community events to include: Taste of South Lyon tradeshow and the South Lyon Relay for Life Curves Team
• Operated the business when the Owner was not present
• Trained and monitored new staff
• Prepared the facility for new promotions and contests
• Utilized Curves computer program Go-Figure- to manage members information Reservation Sales Agent/Customer Service
Northwest Airlines - Livonia, MI December 1990 to December 2003 Domestic Sales:
• Worked for 13 years in a multi-line call center environment handling continuous calls selling domestic flights
• Advanced in "Unaccompanied Minor" rules and booked travel requiring their safety traveling alone
• Managed medical and bereavement situations frequently and with empathy
• Answered luggage related issues
• Handled emergency situations in a calm manner
• Monitored the Flifo system (monitoring information on delayed and cancelled flights)
• Managed ResNet system to modify passenger itineraries and charge additional collections if necessary
• Accomplished in domestic geography as well as airport codes for all Northwest destinations Worldwide International Sales:
• Handled international traveler questions and concerns
• Provided international travelers with the documentation guidelines necessary for International travel • Assisted travelers with currency conversion related questions
• Accomplished in international geography and airport codes for Northwest and partner airline destinations, fare and travel rules for Round the World itineraries
• Coordinated Round the World travel itineraries
Domestic Worldperks:
• Assisted with all customer service inquiries related to the frequent flyer program
• Identified and worked with limited seating to prime destinations at peak times
• Developed alternate travel plans and airports when first choice was not available
• Ability to book travel on all partner airlines
• Advanced knowledge of upgrade rules and availability on Northwest and partner airlines
• Supervised other agents with Worldperk questions
• Managed difficult customer situations with tact and professionalism Education
Certificate in Computer Software Applications
Washtenaw Community College
September 2007 to December 2008
Diploma
South Lyon High School
June 1984 to December 1988
Skills
• Skilled use of MS Office Suite Programs to include: MS Word, Excel, PowerPoint, Access, Publisher, Outlook and beginner Visio. As well as Graphics in Paperless Post & Mailchimp programs. Everyday use of Travel Computer Programs such as: Sabre GDS, ResNet, Worldspan, Pars, ASTRO, Travel Audit, Concur, and email with travel vendors. Educated in medical terminology. Able to type a minimum of 70 wpm with 0 errors. Key skills include: outstanding customer service, sales, ability to overcome objections, coordinate and execute events, multi-task, problem- solving, training, facilitation of materials, motivated, strong phone etiquette, handle multiple phone lines, travel coordination, crisis management, time management, office purchasing/procurement and reconciliation, time keeping, promotion management, skilled listening, communication, organized, adaptable, flexible, extremely team and goal oriented, patient, very friendly, empathetic, trustworthy and dependable. Supervisor experience of Customs Department (1 year)
• Risk Management
• Compliance
• Excel
• Internal Audit
• Research
• Auditing
• Social Media Management
• Fundraising
• Project Coordination
• Supervising experience (1 year)
• Adobe Acrobat (Less than 1 year)
• Encryption (1 year)
• Encrypted documents to Military (1 year)
• Sabre (2 years)
• TSA NO FLY LIST (3 years)
• Transportation planning (10+ years)
• Logistics (3 years)
• Aviation
• Databases
Assessments
Microsoft Word — Expert
January 2020
Knowledge of various Microsoft Word features, functions, and techniques. Full results: Expert Verbal Communication — Highly Proficient
January 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Highly Proficient
Basic Computer Skills — Proficient
January 2019
Measures a candidate's ability to perform basic computer operations, navigate a Windows OS, and troubleshoot common computer problems.
Full results: Proficient
Scheduling Skills — Highly Proficient
January 2019
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Highly Proficient
Customer Service Skills — Highly Proficient
January 2019
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Highly Proficient
Attention to detail — Highly Proficient
April 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Medical terminology — Familiar
April 2021
Understanding and using medical terminology Full results: Familiar Supervisory skills: Motivating & assessing employees — Proficient April 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Active listening — Highly Proficient
April 2021
Actively listening and appropriately responding in conversations Full results: Highly Proficient Verbal communication — Proficient
April 2021
Speaking clearly, correctly, and concisely Full results: Proficient Basic computer skills — Proficient
April 2021
Performing basic computer operations and troubleshooting common problems Full results: Proficient
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