Warehouse Manager Customer Service

Dan Wolsey

Address: Anaheim Hills, CA Phone: 714-***-****

Email: *******@***.*** LinkedIn URL: https://www.linkedin.com/in/dan-wolsey

Warehouse & Logistics Management

Professional manager with extensive experience managing distribution, warehousing and logistics operations for Fortune 500 organizations. A focused and driven leader who enjoys building solid work teams in complex logistics environments.

Seasoned Warehouse, Distribution and Logistics Manager with a track record of supervision, mentoring, training and development of team members to achieve superior customer service, productivity and quality improvements along with a culture of safety consciousness and teamwork.

Extensive knowledge and experience in all areas of transportation, including domestic LTL, FTL and small parcel along with international transportation, both inbound and outbound via FCL, LCL, heavyweight airfreight and small parcel air. Includes rate negotiations, cost analysis, carrier selection, KPI development, quarterly business reviews, freight classification, freight payment, compliance and documentation and more.

Core Competencies

C-TPAT design and compliance

ISO9001 Quality Management System design, implementation and compliance.

ISO14001 Environmental Management System design, implementation and compliance.

Warehouse Layout and Design.

Port selection and direct coordination with contract manufacturers/suppliers.

WMS/TMS implementation. ERP system use.

New facility startup.

RFP creation and negotiation for domestic and international transportation.

Professional Experience

Magtek, Inc., Seal Beach, CA. Manager, Warehousing & Logistics 2018-2020

Manager for all warehousing and logistics functions in support of local manufacturing operations and shipments to customers both domestic and international. Part of Supply Chain team responsible for inventory planning, purchasing and production scheduling.

Manage all inbound logistics from contract manufacturers/vendors in Asia, Europe and domestic U.S. to U.S. manufacturing facility in Seal Beach, CA. Negotiate rates, develop KPI’s, audit freight payment and develop budget. Reduced costs by 13.5% in first year.

Manage all outbound shipments to customers in U.S., Canada, Mexico, Europe and Asia. Follow through until delivery, insuring exceptions, customs delays handled quickly and efficiently so that they are transparent to the customer. File claims when necessary.

Oversee global customs compliance, insuring all documentation, incoterms and HTS codes are correct and that all corporate personnel and sales personnel are aware of and in compliance with U.S. embargoed countries, entities and individuals.

Manage a 75k square foot warehouse handling all production replenishment, receiving, order selection, RMA processing and out bound shipments.

Part of Supply Chain Management Group. Strategize with team on contract manufacturers locations, warehouse strategies, cost reduction opportunities, etc.

Printronix, Inc. Irvine, CA Manager of Logistics 2012-2017

Manager of small parts and consumables warehouse supporting business globally. Responsible for all transportation to and from company manufacturing/distribution sites in the U.S., Mexico, China, Singapore and the Netherlands in support of sales and manufacturing.

Manage international air and ocean shipments from Asia and Europe to the U.S. and Mexico. Reduced costs by over 10%. Also includes shipments from Mexico to Asia and Europe.

Responsible for RFP process on all domestic and international transportation services. This includes provider selection and management, creation of SOP’s for all locations, creation of KPI’s and quarterly business reviews.

Manage third party freight payment service, produce reports, measure freight cost, produce budget.

Responsible for all import/export compliance. Work with brokers, U.S. Customs to insure compliance and no delays in cargo movement.

Responsible for LTL, truckload and small pack shipments from two locations, reducing costs by 8%.

Oversee a parts and consumables warehouse that services all of North, Central and South America.

Responsible for C-TPAT recertification and compliance.

Support sales, customer service and technical support. Work closely with buyers/planners to insure inventory movement and timely deliveries.

Consultant at Private Business Huntington Beach, CA. 2017-2012

Logistics Consultant

Conducting Logistics and Supply Chain related projects for third party logistics and transportation companies and manufacturing companies.

• Warehouse design, space utilization, material handling equipment evaluation and improved throughput processes

• Customized training and implementations of WMS systems

• Process flow evaluations and improvements

• Customized training in Labor Relations and Quality Improvement Programs

Epson America, Inc. Carson, CA. Distribution Manager 1998-2007

Global manufacturer of consumer and OEM printers, scanners and other electronic products.

Managed warehouse operations and product configuration operations for three Epson divisions. Also included transportation selection and negotiation for domestic shipments. Participated in global ocean freight negotiations with steamship lines.

• Converted all distribution and packaging operations from third party providers to company managed facilities. Reduced operating costs by over 20%

• Awarded the President’s Award for improvements to quality and efficiency

• Designed and built a new semi- automated facility in Carson, CA,(205,000)

• Relocated all company operations to this new facility on time and under budget

• Hired and managed a staff of 110 hourly employees for this new start up facility

• Designed and implemented a Quality (QMS) and Environmental (EMS) Management system

• Developed the first meaningful KPI measurements for the facility that were implemented in all facilities nationwide

• Initiated a Customer Compliance training and measurement system

• Negotiated transportation contracts and pricing structures with carriers

• Organized and hired the first corporate transportation department. Issued RFP's, conducted negotiations, reduced total transportation costs. Hired third party to pay freight bills.

• Managed third party packaging operations to assist in product customization and distribution of goods to key customers

Manage inbound ocean operations, selecting and managing drayage providers. Work closely with buyers/planners to prioritize

Experience with: Supervision/WMS & TMS systems/ERP systems/Microsoft Office/Warehouse Management/Logistics Management/Scanning equipment/Equipment maintenance/Budget creation & management/Training/Mentoring/Safety programs/

PRIOR EMPLOYMENT DETAILS

Ingram Micro, Inc. Santa Ana, CA. Sr. Operations Manager

Rubbermaid Office Products, Inc. Carson, CA. Dir. Of Distribution

Applause, Inc. Carson, CA. Distribution Manager

Pioneer Electronics (USA), Inc. Carson, CA. Distribution Manager

EDUCATION

Bachelor of Science in Business Administration

California State University, Northridge

Continuing Education Certificate - Warehouse Design & Layout

University of Kansas

Continuing Education Certificate – Order Selection & Strategies

Georgia Tech University

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