Customer Service Active Directory

RODRIGUE BAMBI LANGBEMY

Male Single Born in Kinshasa 4 Years’ Experience

*** ********* **. *** **** Village 2, 4026 Sta Rosa Laguna Contact No. 095*-****-***

E-mail: ****************@*****.***

Technical and computer network maintenance French Bachelor HIGHER SCHOOL OF COMPUTERS AND COMMERCE (ESMICOM)

2007 – 2012

French Diploma General Mechanic

Institute of Industrial Technology (ITI LEMBA)

2003 -2007

Middle School Graduate

College St Alphonse

2001 – 2003

Primary School Graduate

E.P Sainte Trinity

1993 – 2001

Employment Experience

French Technical Support/Incident Analyst

Essilor Shared Services Philippines, Inc (ESSPI)

January 2019 – May 2021

Duties and Responsibilities:

• Providing 1st level of support to Corporate clients in both English and French Language. • Provide technical support to customers. Understand network architecture required to support VoIP services. Recommend network hardware, software, and design elements • Troubleshooting user desktop related problems using the phone and remote access tools • Escalating problems to 2nd/3rd Level support or 3rd party vendors

• Performing Server tasks: Active Directory account creation / Exchange and Citrix troubleshooting

• Perform AD and Exchange Administration

• Perform Printer Management and troubleshooting

• Logging all calls and jobs via the helpdesk system

• Providing a high level of Customer Service and communication, meeting, and exceeding client expectations

• Managing warranty and hardware returns

• Ensuring all outstanding calls / issues are resolved or escalated French Executive Customer Service

Airtel Congo S.A

September 2017 – November 2018

Duties and Responsibilities:

• Get Inbound and outbound French calls from Vodacom end users. Assisting them and offering promotions.

• Activate new SIM cards and selling cellphones with promotions

• Offering internet and services plans

• Handle and resolve customer inquiries, questions, complaints French Customer Service

Vodacom Congo (RDC) s.p.r.l

June 2016 – August 2017

Duties and Responsibilities:

• Selling space for advertisement of Holidays Rental Property on a website

• Conducting B2B open ended consultative calling with C Level Executives, (Cold Calling) for lead generation

• Role subject to target in a highly competitive sales environment.

• Technical aptitude to carry and lead industry specific projects such as ITSM, Google Apps, Google Search Appliance

• Sales calling involved also sometimes depending on the project.

• End-to-end research processes.

• We provided multi-geography research solutions including business and financial research, survey programming and data processing to the clients. Our principle clients include consulting firms, corporate, technology firms, banking and financial institutions and educational institutions.

• We operated an advanced programming laboratory, staffed by experienced programmers, to program complex surveys for CAPI interviews. We offer tool- or custom-based web survey programming services. The client can easily track the progress of surveys completed

• Outbound Telemarketing Sales

• Inbound Sales

• Win back, Upsell, Customer retention

• Lead Generation

• Inbound Customer service

• Helpdesk / Technical Support

Personal Information

Age : 33

Birth date : January 29, 1988

Civil Status : Single

Religion : Roman Catholic

Key Skills

• Developed computer skills – Word, Excel, Explorer, Lotus Notes etc.)

• Strong verbal and written communication skills in both French and English • Basic Knowledge on VOIP, networking, routers, and modems

• Basic Experience configuring, updating, and supporting VOIP solutions

• Excellent Customer Service Skills

• Professional Phone Manner

• Ability to handle multiple tasks.

• Ability to adhere to all organizational policies and procedures.

• Drive towards process improvements.

• Demonstrate excellent problem-solving skills.

Character Reference

Available upon request.

I hereby acknowledge and certify that the above information is true and correct to the best of my ability and beliefs.

Rodrigue LANGBEMY

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