Amar Ahmed, MBA, PMP

** ********* *** **, *******, AB, T3L 2G9 Canada

Phone: +1-587-***-**** Email: adqtq0@r.postjobfree.com PMO DIRECTOR/MANAGER POSITION

SUMMARY OF QUALIFICATIONS

• Visionary leader with hands on experience leading and delivering large and complex programs

• Excellent Program management skills – leading large and complex programs with multiple projects and streams

• Proven track record of managing executive leadership team expectations

• Demonstrated ability in coordinating and tracking multiple projects

• Demonstrated excellence in communication and leadership aptitude

• Expert in managing stakeholders and clients’ relationships

• Proven ability in managing vendors and sub-contractors and establishing business partnerships

• Strong negotiation skills as well as analytical and logical thinking skills

• Strong leadership & organizational transformation skills

• Ability to work under pressure & dynamic environment with changing priorities

• Several years of experience with IT projects in a variety of business environments / industries

• Skilled in managing Systems Integration, Software Development, and Releases

• Experience with software configuration management principles

• Good experience with AGILE Project Management concept

• Excellent gap analysis techniques and initiate improvement opportunities

• Good understanding of the solution delivery process

• Superior organizational skills and ability to manage time effectively and efficiently

• Proven experience in authoring project documentation

• MBA Degree in General Management

• Accredited as a Project Management Professional (PMP), PMI KEY STRENGTHS

• Program Management • Infrastructure Management • MS Project

• Stakeholders Management

• Leadership skills

• Vendor management

• Problem Solving

• Public Speaking

• Team Building

• Project Documentation

• Communication

• Negotiation Skills • Motivation • Planning and Budgeting ACHIEVEMENTS

• Successfully managed the transition (replacement) of the managed services vendors.

• Successfully design, planned and implement PMO restructuring initiative to establish a state-of-the-art PMO departments responsible to deliver end to end projects across north America

• Successfully lead and delivered Large and complex program to one of the biggest railway companies in North America

–Considered to be the largest LCD deal in TELUS history in Alberta

• Successfully managed a complex business registry solution project with total value of US$ 10 Million to the federal government of the UAE as well as 12 stakeholders, which includes SharePoint portal deployment for G2G services

• Excellent annual performance staff awards for two consecutive years 2008 & 2009 RELEVANT EXPERIENCE

Program Management Office

• Co-Lead and facilitated formation of program management office including structure, teams, resource, processes, and documentation

• Directed the transition of processes and teams from other departments to the newly created PMO. 2

Amar Ahmed Phone: 587. 888. 6553 Page

• Acted as a single point-of-contact for both clients and sub-contractors

• Headed Program integrated planning and program plan development

• Supervised the creation of program status update and summary for executive leadership team

• Chaired and administered program status update meetings and ensured completion of issues resolution / escalation process

• Communicated program performance and other relevant information to the entire project and executive stakeholders’ community on weekly / monthly basis

• Chaired risk review committee

• Emphasized on applying project management methodologies and best practices EMPLOYMENT HISTORY

ENMAX - Calgary, AB, Canada July 2019 till Date

Consulting Program Manager

1. Established an IT-Vendor Management Office (IT-VMO) to manage and control all IT and technology related vendors and contracts

2. Lead the implementation of Contract Management database using ServiceNow to manage all IT/Technology related contracts in one system

3. Lead the implementation of Vendor Risk Management module using ServiceNow to manage all IT vendor risks and issues

4. Helped in the final negotiation and execution of the new Managed Services Contract with the managed services vendors (TATA Consultancy Service)

5. Lead a team of BA/PM and technical team to help onboard, train and coach the newly joined TCS resources 6. Negotiated the off-boarding contract/SOW with the incumbent managed service vendors (Long View Systems) 7. Managed the incumbent managed services resources to ensure they do participate and provide the triable knowledge of the existing ENMAX environment to the newly joined resources 8. Managed the escalations and ensure all the escalation were addressed and dealt with promptly 9. Lead a team to establish the IT Vendor Management Office (VMO) with the support and guidance from PMO Director 10. Launched IT VMO site and started providing Vendor management services to a variety of IT teams AFL (American Fujikura Limited) Vancouver, BC, Canada October 2017 to March 2019 - Consulting Director PMO -

Create and lead a PMO for the whole organization to fulfill company expansion vision across North America. Some of the key responsibilities and achieve include

1. Studied the existing company structure and identify few improvement opportunities 2. Discuss and consult with the company executive leadership the proposed changes and agree on the best recommended option

3. Create a transition plan including a full fledge resource assignment and relocation/movement 4. Create a timeline for the transition plan

5. Implement the transition plan all the way to the end state (took around one year) 6. Lead the new created PMO for 6 months to ensure things are working as planned and implement the necessary adjustment as needed

7. Create a handover plan for the permanent director PMO position to lead the PMO team 8. During the transition plan and in parallel to it, I used to manage and lead a team of 6 PMs, 3 PCs and PAs as well as reporting manager

9. Manage and deal with AFL major clients such as TELUS – manage the relationship with TELUS leadership and executive team

10. Work closely with other leadership teams and department within the organization to affect the required changes that needed to be implemented to align with the POM organization changes we were implementing 3

Amar Ahmed Phone: 587. 888. 6553 Page

Alberta Electric System Operator (AESO) Calgary, AB, Canada Jan 2015 to September 2017 - Consulting Program Manager

Managing the Grid Operation department portfolio which includes but not limited to EMS (Electricity Management System) Infrastructure Upgrade Program Client: Alberta Electric System Operator (AESO)

Value: US$ 40+M

Duration: 3 Years

# of Projects: 3 streams under the overall program consisting of infrastructure stream, External Integration Stream and Application stream

Status: In progress

Main Service Provider: Managed internally by AESO PMO Partner/Sub-Contractor: Alstom, Long View Systems, Structure (Accenture), plus other vendors and sub- contractors with different products and services

Brief Scope Description:

The IT program manager responsibility is to manage and lead the following two streams

• Infrastructure stream:

o Build two identical sets of around 8 environments in two datacenter o Design, configure and commission around 11 converged infrastructure (CI) stacks in two datacenters

o Design, configure and install firewalls in 5 different security levels and zones o Design and install networking switches and routers o Design and build a SCCM, with VMware deployment

o Build around 400+ virtual machines/servers

o Design and build Oracle and SQL databases

o Others SW tools as needed

• External Integration

o Design and build the integration interfaces between the EMS Ver 3.0 and PI Historian application

(called; Habconnect)

o Design and build the integration interfaces with downstream and upstream market system applications using the TIBCO buses (DXAPI)

o End to end testing and validation

o Build 5 new PI environment for PI historian application o Others

Manage all IT projects under the operations department portfolio such as

• SCADA WAN Network replacement

• Physical Security Upgrade project

• Video wall deployment

• PI Historian upgrade project

• Plus, many small to medium sizes projects

TELUS Communications – Business Solutions Calgary, AB, Canada Dec 2010 to Dec 2014 Senior Program Manager

Deployment of Single Service Provider Contract for 7 Years Client: CP-Rail (Canadian Pacific Railway) !

Value: US$ 100+M

Duration: 7 Years

# of Projects: 15+ projects ranging from medium to large and complex Status: Completed Successfully

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Amar Ahmed Phone: 587. 888. 6553 Page

Main Service Provider: TELUS Communications

Partner/Sub-Contractor: A wide range of vendors and sub-contractors with different products and services Brief Scope Description:

Below is a summary of the program manager responsibilities

• Leading around 10 project managers who manages around 15 projects within the current program

• Design & deploy a service management office based on ITIL standards to manage the IT and Telecom operations of our client once the implementation is completed in areas like: o Vendor management

o Reporting (report management) and SLA/SLO

o Change management

o Escalation management

o Document management (record life cycle, and retentions, etc..) o Incident and configuration management

o Others

• Resource management, assignment and utilization for new/existing opportunities and projects

• Review and provide decision on the PM engagement request being sent by the sales/account team to request new PM for any new opportunity

• The current program management office structure consists of: o Program coordinator

o Business process prime (Senior BA)

o Finance prime

o Reporting manager

o Service delivery manager (part of service management office-SMO) o Vendor manager

o Change manager

o Inventory manager

o Billing and invoicing team

o Service manager

• Financial budgeting and forecasting responsibilities such as: o Capital expenditure allocation for projects

o Operational expenditure allocation for projects/day 2 activities o Capital forecast and budgeting

o Monthly reporting and variance report and justification

• Procurement management which includes

o Procurement planning

o Procurement process design and implementation

o Procurement and inventory management

• Executive reporting and communication

• Escalation management

• Risk and issue management and resolution

• Performance management and objectives for staff (PMs and BAs)

• Managing client relationship thru formal and informal communication channels – such as a health card system for project manager which can shows the client feedback to the services provided by TELUS team in general and our PMO in specific terms/points

Data Center Relocation Project/Program

Client: Alberta Treasury Branch (ATB)– Canada

Duration: 1 Year

Status: Completed Successfully

Main Service Provider: TELUS Communications

Partner/Sub-Contractor: A wide range of vendors and sub-contractors with different products and services 5

Amar Ahmed Phone: 587. 888. 6553 Page

Brief Scope Description:

This project is to manage a datacenter infrastructure/gear from existing datacenter to a new datacenter which includes but not limited to:

• Design, prepare and provide new space layout

• Design and provide power, cable and network connectivity

• Install a range of new infrastructure gear in the new space (DC) such as o Intel Vblock

o VMAX

o Nexus 7K

o VDI Vblock

o P780

o DD990

o Others

• Move and redeploy some of the existing gear from one DC to the new one

• Retire some of the old/expired gear and replace with the new one above

• Others

Senior Project Manager

11. Deployment of a Complex Managed Voice/CPE Solution System Client: One of the biggest railways companies in North America! Value: US$ multi-Million

Duration: 4 Years

Status: Completed Successfully

Main Service Provider: TELUS Communications

Partner/Sub-Contractor: Vendor/partner specialized in CPE/VOIP equipments. Brief Scope Description:

This project is to design, deploy and manage complex hub and spoke CPE Voice solution briefly consist of:

• Two full redundant hubs

• 30+ managed sites all over north America

• 30+ stand-alone supported sites all over north America

• Voice, voice mail and call Centre solutions included

• Integration with multiple systems such as SAP, etc..

• Comprehensive support and operation process to handle break/fix and MAC requests

• Other features and technologies

Deployment and Management of Video conferencing bridge and tele-presence: ! Client: One of the biggest oil and gas companies in Canada and North America! Value: US$ Multi-Million

Duration: 8 Months

Status: Completed

Main Service Provider: TELUS Communications

Partner/Sub-Contractor: Vendor/partner specialized in video conferencing equipment.

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Brief Scope Description:

This is basically a program consist of 5 different projects (streams). The overall scope and objective of this program is to provide, manage and support video & audio collaboration services for all clients’ locations all over the world and mainly in Canada. The major streams of this project/program are: 1- Install and commissioning of new video conferencing bridge. 2- Install and configure different types of video collaboration and control equipment. 3- Provide proactive support in addition to multi-layers and multi-levels support for the client offices and meeting rooms within the country. In addition to other streams such as reporting and billing, etc 6

Amar Ahmed Phone: 587. 888. 6553 Page

I have managed this program for limited period of time (around a month) to cover up for the assigned project manager

Application deployment and support project!

Client: One of the biggest railways companies in North America! Value: US$ 400-500K

Duration: 6 Months

Status: Completed

Main Service Provider: TELUS Communications

Partner/Sub-Contractor: Multiple vendors and partners involved in this project Brief Scope Description:

This project is part of very huge program (hundred million dollars). The project scope is to deploy an application that will be used by client staff for different purposes. In addition to the deployment, the scope was to design and implement customer contact Centre support to support and manages the deployed application. The real challenge is that this application is non-standard and new application and to be used for a specific purpose and by limited group of client’s staff!

Cisco Unified Messaging Project !

Client: Biggest Education providers in Alberta!

Value: US$ 400-500K

Duration: 3 Months

Status: Completed

Main Service Provider: TELUS Communications

Brief Scope Description:

This project is done to one of the biggest education providers in Alberta. The scope is to replace existing voice communication and messaging system with Cisco based unified communication system that should be able to provide integrated and high availability voice messaging solution to faculty, staff and students. The real challenge with this project was client’s stakeholders. The client’s executive management wanted to be delivered within 3 months despite the huge number of users and voice applications development involved, meanwhile the client’s stakeholders are spread all over as well as holiday seasons make it impossible to actively communication with them to get all project requirements. One of the key success criteria for this project is the communication planning and management. Being project manager, I am putting great emphasis on communication planning and content that needs to be provided, as well as communicating project dependencies in advance to the client during project scheduling and planning phase.

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MPLS Infrastructure migration project: !

Client: One of the biggest oil and gas companies in Canada and North America! Value: US$ multi-Million

Duration: 8 Months

Status: Completed

Main Service Provider: TELUS Communications

Brief Scope Description:

This project was done for one of the biggest oil and gas companies in Canada. The scope was to upgrade & migrate around 60 MPLS site from old network to new one. The real challenge with this project was the tight deadline; it was supposed to be done within one year as per client’s requirement. It was done even earlier than client expectations and requirements due to well planning and aggressive implementation taking into account all project 7

Amar Ahmed Phone: 587. 888. 6553 Page

risks and dependencies and worked hard to mitigate all anticipated risks.! EDUCATION

Project Management Institute (PMI), Project Management Professional (PMP) 2008 American University In Dubai (AUD), MBA Degree in General Management 2007 Cisco Systems, Certified Cisco Network Associates (CCNA) 2001 Baghdad University, College of Engineering, B.Sc. In Electrical Engineering 1995 PROFESSIONAL DEVELOPMENT & TRAINING

Building & Transforming the Next Generation PMO & Portfolio Management 2019 Next Generation Leadership & Communications 2019

Change Management Fundamental Training 2014

Agile Project Management training (APM) 2013

Professional Scrum Master (PSM) Training 2013

Financial management for senior Project managers 2013 Six Sigma Approach for Project management 2009

Chang Management & How to Lead Change 2009

PMP Certification Course 2008

Dealing With Difficult Customers and Solving Problem 2007 Effective Presentation Skills 2006

Project Management (Time, Costing, And Quality) 2005 IP-Telephony Overview 2004

Supervisory Skills 2004

Network Management System (I-manager) 2003

Concept of Data Communication 2002

REFERENCES AVAILABLE UPON REQUEST

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