Travel Agent Customer Service
Resume:
Darlene Molinaro
**** ****** ***** ******* ** ***06
adqtpz@r.postjobfree.com
OBJECTIVE
Seeking a full time position that will allow me to use my background in customer service. PROFESSIONAL SUMMARY
More than 15 years experience in the travel industry as a travel agent and cruise consultant and extensive history in the food and beverage arena.
● Coordinated travel packages, working with various cruise lines, hotels, airlines, and car rental companies.
● Handled financial transactions with professionalism and accuracy.
● Multi-tasked various administrative duties related to travel documentation. WORK HISTORY
2004 - present Journeymen/Stagehand
I.A.T.S.E Local Union 1175 – Miami, FL; and 835 - Orlando, FL
● Follow blueprint for assembly and dismantle of Exhibitors’ booths.
● Assist with decorating; and assist clients with a variety of related needs.
Bartender/Food server
2008 – 2009 Fish on Fire Restaurant - Orlando, FL
2004 – 2008 Steak and Ale Restaurant, Miami and Orlando, FL 2000 – 2004 Pirates Den Restaurant at Black Point Marina – Miami, FL 1999 – 2000 Radisson Airport Hotel – Atlanta, GA
1999 – 2000 Eagles Landing Country Club – Stockbridge, GA
● Professional guest service/high volume sales/cash handler.
● Product knowledge of menus/Chefs’ specials/fine wines and champagne.
● Banquet server/Bartender
Cruise consultant/Travel agent
1993 – 1999 Dolphin Majesty Cruise Lines/Cunard Cruise Lines - Miami, FL 1984 – 1993 ICM Holidays/Carabell Cruise Center – Coral Gables, FL
● Inside sales/group reservations/correspondence
● Advised and assisted in processing passenger claims EDUCATION
2010 - 2010 The Jobs Partnership of Florida – Certificate of Graduation 2009 - 2010 Mid-Florida Tech. Culinary Arts - Certification
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