Customer Service Receptionist
Resume:
A L Y S S A C H A P A
*************@******.***
San Antonio, Tx 78245
PROFESSIONAL SUMMARY
Attentive Receptionist bringing high energy, great customer service skills, and expertise in clerical support. Enhances guest relations and office reputation with unparalleled professionalism and knowledgeable assistance for any need. Expert in word processing and spreadsheet tracking.
SKILLS
Reception desk management Clerical support
Meeting preparation Answer telephone calls
Manage files Teamwork
EXPERIENCE
Receptionist, Southeast Nursing & Rehabilitation Center, Sep 2020 Current, San Antonio, Tx Bexar
Used clerical abilities to support needs of office staff and back up administrative team members.
Picked up, organized, and wiped down reception regularly to keep area professional and clean.
Greeted guests promptly and consistently set professional tone with friendly assistance.
Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions.
Helped gather supplies and set up spaces to coordinate meetings and office events. Accepted incoming mail and packages and routed to appropriate staff. Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions.
Added daily tracking details to [Software] spreadsheets and produced regular reports.
Called customers and vendors to set up appointments and obtain information for senior staff.
Medication Aide, Koval Assisted Living, Feb 2020 Jun 2020, San Antonio, Tx Bexar Took vital signs to detect deviations from normal and notify care team. Verified identity of resident receiving medication and recorded name of drug, dosage, and time of administration to facilitate recordkeeping. Counted medications and followed proper sign-in and sign-off procedures to generate accurate reporting.
AC
Jun 2019
Supported the social and emotional needs of patients by providing caring companionship.
Helped patients with daily living requirements by bathing, dressing and assisting with mobility needs.
Call Center Sales Representative, ReconMr, Oct 2016 May 2017, San Antonio, Tx Bexar Answered inbound sales requests, providing well-informed responses to technical inquiries concerning services, products, billing, and equipment. Maintained working knowledge of all client products, services, and promotions. Utilized mechanized systems to initiate and complete service orders and handle customer requests.
Persuaded customers to support specific non-profit organization or cause with charitable donation.
Set up new accounts with full personal information, payment details and the specifics of each order.
Delivered sales talks using the prepared scripts to describe the available products and services.
EDUCATION
High School Diploma
Southwest Highschool San Antonio, Tx, Bexar
Graduated, walked the stage with a diploma in2019 of August
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