Data Entry Call Center

Ashle S. Slaughter

**** ****** ***** *** * Columbus, Ohio 43227

Phone: 614-***-****

Email Address: **************@*****.***

Objective:

I am a highly trained individual in communications, customer service, data processing, able to address, execute and resolve problems, as well as problem area's with-in my current area of employment. I change focus from one area of expertise to another in the timely manner; I service multiple capacity of multi-tasking with professionalism. I volunteer & provide assistance to customers, co-workers and management whenever needed. I have and always will acknowledge and respect all policies, procedures, rules and regulations for each employer.

Areas of Expertise:

•Self-motivated with exceptional facilitation and communication skills resulting in clear and focused communication between all levels of management, internal/external customers.

•Outstanding analytical, organizational, and problem solving skills. Able to master new systems. Strong technical writing abilities for project and communication.

•Thrive in accelerated and continuously changing occupational environment.

Work Experience:

Parker Hannifin Corporations(CSR) Col. OH 09/28/2021 to 01/27/2022

Call Center

Ability to assist clients with order status and order placement.

Ability to enter, modify and cancel orders.

Ability to update the shipping date for the requested order.

Ability to audit entered orders and requests.

Ability to enter data for clients and company.

State Auto(Customer Care Center) Col. OH 02/02/2021 to 07/06/2021

Call Center

Ability to assist agents and insureds with policy questions and inquiries.

Ability to assist with quoting policies and issuing policies.

Ability to cancel policies.

Ability to assist insureds with signing eSign documents.

M/I Homes(Data Entry) Columbus OH 01/2021 to 02/2021

Call Center

Ability to scan in loan documents to computer using document scanner.

Ability to save and export files from company system to computer.

Ability to add loan information to excel spreadsheet.

Morgan Stanley(Operations) Columbus OH 12/02/2018 to 01/06/2021

Call Center

Ability to locate client information, accounts and prospect profile.

Ability to assist with the process of opening a new account and what documents are required to open accounts.

Ability to process account documents.

Ability to assist branch associates, financial advisors and CSA’s with account inquiries.

Alliance Data (Customer Care Center) Col. OH 12/2013 to 12/2018

Call Center

•Ability to locate customer credit card accounts. With abilities to update an account when necessary.

•Ability to process credit card applications. Also with ability to open/close credit card accounts.

•Ability to assist customers with navigating and signing onto the credit card payment websites.

•Ability to adapt to different systems and navigate around quickly while assisting the customer. Attentively listen to customers when assisting them with any questions, problems and concerns.

•Ability to enter customers data correctly into the systems for better assistance. With ability to help store associates with information needed for customers in store or catalog purchases.

•Ability to process and resolve dispute entries. With the ability to log and process data entry.

JCP CCC (Customer Care Center, Columbus OH 02/2013 to 12/2013

Call Center

•Ability to locate in-coming customer calls for tracking/status for their orders. Ability to adjust the customer’s account or order if problem occurs. Also able to modify the customers orders.

•Ability to assist customers with navigating around the .com website. As well as able to assist customers with registering and paying their bill online.

•Ability to adapt to different systems and navigate around quickly while assisting the customer. Attentively listen to customers when assisting them with any questions, problems and concerns.

•Ability to enter data into the correct systems for better assistance for the customers. As well as place orders and search for the merchandise online.

•Ability to operate online returns/refunds for error orders.

Brighton Collectibles, Columbus OH 09/2012 to 02/2013

Jewelry Store

• Able to manage several events concurrently, such as handling two or three customers at the same time with issues, questions and concerns, receiving incoming and out-going calls, reviewing and updating all documentation, requesting all required information, and handle fax documents from other store corporations in reference to customers orders and then process the fax request until completion of order.

•Treat all customers with courtesy and respect at all times; tailoring each response to the customer's level of understanding.

•While dealing with dispute/discrepancy calls, listen attentively to customers to make sure that I understand all of their needs- at the same time, keeping control of the conversation.

•Communicate with a large volume of customers from different origins and backgrounds. Assist in the resolution of problems, provide advice, and guidance about different accessory pieces that our company offers.

•Perform administrative and clerical procedures by utilizing several in-house systems to reconcile customer disputes and discrepancies.

Skills and Knowledge:

Docuware

3DR

Connect

Webnas

Credit Bureau Reporting System

•Microsoft Word

•Excel Data Base products

•10-Key Data entry and Clerical

Skills

•Connect

Education:

•The Charles School

1270 Brentnell Ave.

Columbus, Ohio 43227

G.P.A 3.0

Diploma: May, 2013

•Ohio Dominican University

Major- Criminal Justice

References:

Available Upon Request

Awards /Certificates

• Perfect Attendance

•Life/Health Insurance License

Contact this candidate