Customer Service Board Member

LISA JURGIELEWICZ

Knoxville, TN ***** 423-***-**** *****.***@*****.***

PROFESSIONAL SUMMARY

Organizational leader, school board member and educational administrator exercising honed competencies in data-driven decision-making for development, implementation, and execution of performance enhancing programs. I am a self-motivated administrator, independent worker, able to perform in high stress situations. I am a skilled educator with over 10 years of experience leading staff members and education programs. SKILLS

● Hiring and training

● Community Outreach

● Staff development

● Teaching

WORK HISTORY

Retail Manager 03/21-present

KARM Stores

● Daily management of store operations

● Supervise, train and assist employees like Sales Representatives and Retail Store Clerks in customer service, store maintenance and product promotions.

● Develop and maintain a schedule for employees and promotions centered on holiday sales and other cycles.

● Seek ways to better promote the store, the product line and service within the store.

● Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.

● Implement cross-training of employees and Assistant Managers to maintain productivity at all times.

● Manage all controllable costs with a view to maintaining profitability.

● Ensure the store remains clean and presentable at all times.

● Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service. Headmistress/Principal, 08/2012 to 01/2020

Community Christian Academy – Jefferson City, TN

● Strengthened Community Christian Academy’s operations by aligning processes to capitalize on new educational trends

● Administered all facets of personnel policies and procedures, including conception, modification and approval of professional staff additions

● Coordinated yearly operations and staff budget, tracked expenses and documented actions

● Researched and incorporated new educational trends and instructional strategies to optimize education effectiveness

● Interviewed, hired, supervised and assisted all school employees and offered feedback through positive methods

● Oversaw administrative functions such as schedule management and protocols for orientation, registration and related activities

● Instructed small groups of teachers and students

● Led meetings to convey policy changes, gather information and assess employee thoughts

● Supported human resources operations, including hiring, training, disciplinary action and termination in compliance with legal guidelines and requirements

● Gathered information to research the organization management of private schools to contribute to development and establishment of Community Christian Academy

● Teacher: Grades K- 12

Foreign Missionary/Teacher Coach, 12/2009 to 12/2011 LightHouse Ministries – Morristown, TN

● ESL grades K

● ESL adults classes

● Curriculum development and teacher training

● Classroom management

Missionary, 09/2008 -09/2009

Rio De Vida – Annapolis, Brazil

● Learned to communicate effectively with individuals of multiple ethnic and cultural backgrounds

● Identified new sources, both individual and business, of support as donors, attended special events, acting as representative of Rio De Vida, giving talks to promote faith, compassion and encourage voluntarism Stay Home Mom, 12/2001 to 06/2009

Homeschooler/ Graduate Student

Elementary Teacher, 1998-2001

Abby Love Tuller Lutheran Christian, Fairfield CT

● Grades 4 and 5

● Grades 7,8-9 Health Science and Environmental Science

● Coordinated Afterschool program and summer school classes

● Oversaw the yearbook committee, drama club and science club Special Ed Teacher 1988-1990

Anderson School, Staatsburg NewYork

● Taught students with severe Autism and mental health diagnosis

● coordinated with residential programs to establish after school programs and activities that linked to in classroom learning.

● Created IEPs

● Work with family to establish routines and activities to help manage behaviors and anxiety Substitute Teacher 1987-1988

Dutchess County School System, Poughkeepsie, NY

● Grades 8-12

EDUCATION

Master of Arts: Education Administration, 2012

NorthCentral University - Prescott, AZ

Bachelor of Science: Geology, 1986

Muskingum University - New Concord, OH

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