Administrative Officer Customer Support

Ann Margaret Dela Cruz

Doha, Qatar +974-***-***** ***.*********@*****.***

Under Family Residence Visa

QID No.: 291********

Expiry: February 23, 2023

Human Resource and Administrative Career Summary

• Extensive background in Human Resource and Administrative affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policy development, and legal compliance.

• Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and writing personnel manuals, corporate policies, job descriptions, and management reports. Human Resource and Administrative Skills

Employment Law Mediation and Advocacy HR Policies and Procedures

Staff Recruitment and Retentions Employee Relations Benefits Administrations

HR Program/ Project Management Orientation and Onboarding Training and Development

Performance Management Organizational Development Organization of Master Files Professional Experience

1004 Mart General Trading LLC – Dubai, UAE

General Trading, FMCG, Wholesale and Retails for Korean, Japanese and Other Asian Goods and Cosmetics. Human Resource and Administrative Officer, Nov. 2016 to Nov. 2019 Recruited to help open new company branch in The Greens, Dubai, guiding the startup and management of a full spectrum of HR operations, systems and programs. Worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs. Resolved conflicts between employees and insurance carriers, coordinated health fairs to promote employee wellness and performed exit interviews. Job Responsibilities:

Helping draws up plans for future personnel needs.

Recruiting and assisting in the recruitment of new employees.

Providing staff training, development and operating pay and benefits policies.

Oversee employee services such as health and safety as well as sports and social facilities to improve employees’ performance and motivation at work.

Dealing with complaints and disciplinary procedures of the company.

Support in payroll, medical Reimbursement, and opening bank accounts

Ensuring that employees details in the system, assign employee codes and maintain employee files per department

Generating employees report as requested by the department managers

Advising on matters like pay negotiations, redundancy, and employment laws.

Register Imported Cosmetics from South Korea to Dubai Municipality.

Handle all employees master files and companies correspondences

Handle staff and management ticket and accommodation reservations. Maybury Fresh Food Store LLC – Dubai, UAE

Retail, and Import and Export for European Goods

Human Resource and Administrative Officer, June. 2014 to Feb. 2016 Fulfill a broad range of HR functions, including recruiting and arranging employees training for HACCP, administering benefits, overseeing disciplinary action and managing HR records, and performed exit interviews. Job Responsibilities:

Handle employees’ data reports and analyzing all data.

Provides payroll information by collecting time and attendance records

Maintained employees’ information and updating employment status data.

Deal with employee requests regarding human resources issues, rules, and regulations

Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations, etc.)

Check the entire visa for the renewal process and other documents need.

Monthly completion of salary slips for all staff including vacation, leave and end of service.

Register Imported Goods from EU countries to Dubai Municipality portal.

Monitors evaluate production and processing procedures

Liaise with the Human Resources Department and others as appropriate to develop an effective compliance training program, including appropriate introductory training for new employees as well as on-going training for all employees and managers.

In-charge of implementation, and training to achieve quality and standards for the Company.

Ensure quality service and performance standards are being met.

Implementation, documentation, and maintenance of HACCP and its procedures in the HACCP system. Formulate, document and maintain quality control standards and ongoing quality control objectives.

Create a document and implement inspection criteria and procedures. Sodexo Benefits and Rewards – Makati, Philippines

Consumer Service, Service Voucher industry that offers incentive and reward solutions for employees and consumers. Affiliation Assistant, April 2013 to Feb. 2014

Work as a part of the team to ensure the smooth follow of merchant reimbursement and ensure the customer satisfaction with the use of the voucher in all the affiliated merchants. Job Responsibilities

Maintained the merchant date base.

Collaborating with the Affiliation Officer for the training and orientation of newly acquire merchants. Gakken Philippines Inc. – San Juan Manila, Philippines Engage in the business selling, marketing and acquiring goods and new technologies, specifically for the Philippines Printing Industry. Customer Support Specialist, July 2012 to March 2013 Work as a part of the sales teams, that ensures full customer satisfaction by visiting the clients every month to ensure all the concern are being address by the appropriate teams. Job Responsibilities

Reviewed and visited almost all the clients in Metro Manila, South Luzon and 10% of North Luzon.

Reconciliation assignment for all the areas mention has been 100% completed in the given time frame.

Notified the management for all the reconciled accounts and deliver the 90% of the customers concern with regards to the services required for the machines.

First Associate Medical Distribution (FAMED) Co. Inc. – Parañaque City, Philippines Distribution of highly specialized cardiology and radiology devices and equipment from world’s leading medical technology company. Internship (Admin and Finance), Sept. 2011 to Feb 2012 Render 300 hours for the internship. Work on clerical duties such as checking of sales and delivery receipts. Coordinate with the logistics team for dispatching all drivers and delivery personnel along with the updating of dispatching logging book. Education and Certifications

Colegio de San Juan de Letran – Manila Philippines (2008 to 2012) Bachelor of Science in Business Administration Major in Operations Management Learners Point Training Institute – Dubai, UAE (2017) Certified Human Resource Management

Apart from the core HR concepts like Recruitment, Performance Management, training & development, this course additionally covers Health & Safety, Business Immigration and Labor laws. Our Human resources training offer innovative skills, behavioral patterns and right strategies for recruiting, promoting performance development and retaining flexible, talented & diverse employees. Computer Skills

HRIS applications (Odoo, Navision, Bayzat)

MS Office (Word, Excel, PowerPoint, Access, Outlook)

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