Customer Service Representative
Resume:
SHIRLEY C. TUNSTLE
CHARLOTTE, NC 28205
**********@*****.***
PERSONAL STATEMENT:
Highly motivated, responsible, hardworking, dependable and conscientious team player. Proven ability to meet deadlines, set budgets and effectively organized co-workers. Display leadership qualities and motivational skills. Quick learner, team oriented but can work independently. Recipient of many Above and Beyond Certificates for Customer Service. I am proficient in 10-key by touch.
WORK EXPERIENCE:
MID SOUTHEASTERN & ASSOCIATES, LLC
OFFICE MANAGER 7/2016 to 5/2020
Responsible for the everyday operations of the company
Processing of Payroll
Preparation of Proposal and Scope of Work for Projects
Responsible for Accounts Payable and Receivable
Safety Coordinator
Responsible for the ordering of Equipment and supplies
Supervise at Job Sites
Read Blueprints to get prices for Projects (Project Manager)
AMAZON (WORK FROM HOME)
CUSTOMER SERVICE REPRESENTATIVE 9/2015 to 9/2016
Answer incoming calls from customers regarding their order
Tracked Packages
Investigated delays
Issue refunds
DELTA GLOBAL SERVICE
AGENT 2/2014 to 5/2015
Cleaned and sanitized work areas, equipment and dishes in Club Area
Made sure food and beverages were prepared to serve to customers
Arranged food for servicing
Supervised when need
US AIRWAYS
CUSTOMER SERVICE/BAGGAGE CLERK/TICKETING AGENT 4/2007 to 12/2013
Greet Airline Passengers
Assist Passengers with ticket reservations, cancellations and alteration to tickets
Informed Passengers when flight was delayed or cancelled
Effectively assisted Passengers with baggage pickup and resolved issues with delayed, lost or damaged baggage
Handled Passengers concerns both on the telephone and in person
Utilized computer software to track and document baggage issues
Excellent verbal communication skills
Supervised team of 10 or more when needed
Contact this candidate