Human Resources Manager, Customer Service, Training, Online Manager

Curriculum Vitae

PERSONAL DATA

Name: AGNES M. MAKOMERE

Nationality: Kenyan

Phone: 070*-***-***

Email : ************@*****.*** IHRM No. 04759 (Full Member)

WORK EXPERIENCE:

Jan 2021 to Mar 2022

Experimental Plant (Russia)

Research and Production Company

Online Market Research

Online Business Consulting

Strategic Marketing and Product Penetration

Sales & Digital Marketing

May 2019 to Date

Joeleone Management Consultants

Responsibilities; Handling Management and Human Resource Consulting Services

Lead Trainer (NITA Approved)

Business development

Management Consulting

Policy and Procedure formulation

Management Practice Audit

Leadership and Management Training

Strategic Marketing and Business Development.

Virtual HR Admin (100% online/Internet Based)

Social Media Marketing - Social media advertising, profile set-up & design, social media analytics

Internet Marketing Support - Setting up marketing strategy, managing and supporting online product launches, email

Virtual Event Management - Planning and scheduling online events, moderating and managing webinars,

live event streaming through Facebook Live, online conferences etc.

Online Business Management - Setting up and managing clients’ back-end systems like customer support,

project management and daily work operations

Sep 2018 to March 2021 Online Part Time Job

Global Edge Group (United Kingdom)

Global Edge Training Consulting

Trainer (NITA Approved)

Business Development

Training Coordination

Course Marketer

6th Nov 2014 to Jun 2019

Coast Bus Company

Position – Group Human Resource Manager

Responsibilities;-

Developing and updating human resources policies and procedures and administer the company’s human resources strategy in Liaison with the top management.

Offering HR support and advice to the Senior Management team and ensuring compliance with the labor legislation and company policies on decisions implementation.

Liaising with company lawyers and on legal matters concerning the company

Follow-up on company legal matters and ensure representation in all court cases and appearances.

Recruiting and selection,

Identifying staff development and training needs

Oversee the HR administration section in regard to the timesheet, leave and payroll management, prepare reports, and recommends procedures to reduce absenteeism and turnover, etc

Managing the organization's HRIS system and ensuring it's updated accordingly

Implementing and continuously reviewing and improving the performance management system.

Managing staff benefits including staff medical, pension, and group life schemes.

Overseeing employee health and safety and implementing welfare and wellness initiatives.

Implementing disciplinary procedures, advising line managers on disciplinary action and making recommendations, where applicable

Represents organization at personnel-related hearings, investigations, and court cases.

Sep 2015 – 2018 Part Time Job

Greenworkforce (India)

Virtual Team Manager

Marketing

Training

Coordinating Virtual Events

Online Customer Service & Meeting Moderator

4th July 2007 – 4th November 2014

Position Held - Human Resources Manager Company Name:- ABSON MOTORS LTD.

Responsibilities;-

Handling payroll and salary processing

Processing NSSF, NHIF, PAYE and submit return to respective statutory bodies processing renewal of licenses, workplace registrations (D0SH), and ensuring staff benefit from training levy.

Debt collection, follow-up, and data management

Customer Relation Management

Other duties;-

Conducting training needs analysis, planning, coordinating training, Preparing training programs, manuals and processing NITA approval and levy recoveries.

Sourcing applicants, conducting screening and short listing, planning and handling interviews, selecting for employment, processing appointment letters and facilitating induction and clearing employees for exit.

Conducting performance appraisals, handling staff welfare matters, arbitration, resolution of staff grievances and settlement. Lead in reviewing collecting bargaining agreement. Liaising and handling Trade Union matters and participating in periodical salary and benefit review.

Conducting continuous trainings on Safety and Health matters, Chairing occupational safety and health committee and reviewing of the SH Management system. Handling WIBA matters, facilitating accident claims to insurance, DOSH and follow-up on compensation

04th July 2003 – 3rd July 2007

Position healed - Quality Management Representative (Project Secretary)

Company Name: Aga Khan Health Services, Kenya - Community Health Department (AKDN)

Duties and Responsibilities;-

Facilitating training on Prevention of Mother to Child Transmission of HIV and other sexual transmitted diseases

Community counseling (women & children)

Administrative and Management policy and procedure formulating

Handling administrative duties and implementation of ISO requirement

ISO 9001 Management Representative - Quality Management System

Performing review of Administrative policy and procedures

Ensuring that there are internal controls, policies and procedures sufficient to maintain the ISO standards as per management goals and objectives.

Formulating, auditing and implanting of internal policies and procedure

Performing internal audit procedures and submitting findings and recommendations.

Procurement

Handling human resources matters, coordinating transport and supervising admin personnel

February 2002 – June 2003

Winners Chapel Computer School

Position healed- Computer Software/Application Trainer

Computer tutor

January 1999 – December 2001

Position healed - Project Facilitator and Baseline Survey Supervisor

Organization Name: Plan International Kenya (NGO) – Kwale Unit

Training Field Enumerators, coordinating field trips, provision of logistic support

Maintain and coordinating DA office documents and communication

Monitoring DA staff attendance, leave and liaison with HR Unit

Supervising field enumerators and drivers and report writing of the baseline results

Report Writing

October 1995 – July 1998 Seureca (NGO) – Mangat Consulting Engineers

(Second Mombasa & Coastal Water Supply Project) Distribution Network Improvement and Extension (World Bank Project) - Project Secretary

Handling administrative duties and general office management, preparing project expenses and submitting to head office for cash reimbursement and funding.

1993 – 1995 Pacific Consultant International – Project Administrator

Organization Name: Moi International Airport Rehabilitation Project

Handling secretarial duties, transport logistics, Supervision of drivers and cleaners, assisting in procurement of HR necessities, handling of petty cash and inventory management

SEMINARS AND WORKSHOPS

2019 Online Event Management Training

2019 Online Business Manager Training

2018 Customer Service Management Training

2014 Forensic Auditing: Detection and Prevention of Fraud

2011 Occupational Safety & Health Committee Training (by FKE)

2008Management Development program (Attitude Shaping)

2007Internal Auditor Training on International Standards of Organization (ISO) 9001:2000

2005Data Collection and Information Management by Vaal University of Technology –

South Africa

2004Data Management and Nutrition Surveillance - University of West Minster (U.K)

2003 International Standards of Organization (ISO) 9001:2000

OTHER TRAININGS/ADDITIONAL SKILLS

1990 Secretarial Course

1991 – 1992 Computer Software Applications

EDUCATION

2017 – Date MBA – Management – University of Nicosia (Pursuing Online Study)

2009 - 2012 Degree in Human Resource Management, Moi University, Kenya

2004 - 2005 Diploma in Human Resource Management, University of Nairobi, Kenya

1986 - 1989 Kenya Certificate of Secondary Education (KCSE),

Mukumu Girls’ High School, Kenya

REFEREES

Moses Opiyo

Group Human Resources Manager,

Global Tea Group of Companies,

P.O Box 98459 - 80100

Chai Street, Shimanzi, Mombasa

Phone: 072*-***-***

*****.*****@**************.***

Evelyne Lele

Tricepts Management Solution

Nyali

Box 80320- 80100, Mombasa.

Phone: 072*-***-***

***@************.**.**

A.Ya. Garms

Experimental Plant (Russia)

Research and Production Company

Phone +7(34364) 3-23-50

Email: sales7@-z.ru

Contact this candidate